We've just started testing for Windows 10 roll-out, and have come across a strange issue. We do not use Web Control, however when a machine is upgraded from Windows 7 to Windows 10, with the latest client installed (10.6) users can no longer browse the…

Hi All, I have a windows server 2003 DC (Looking to Migrate shortly) we have been getting the below errors in our Windows Event Log for the last few months EventID: 17 Description: The on-access driver failed to determine the new name for…

Sophos Endpoint dealer here in my city, in Brazil, also do the installation and configuration in business. Well, I have realized the console Sophos Conficker several events not removed, this is an old virus, so why Sophos does not remove? What should…

Dear all Unfortunately i am not a computer expert so some of the Post i read here were not really of great help for me even if the maybe answered my question already? I have the following question: My windows Defender notified me that my virus software…

After moving Enterprise Console to a new server, I need to uninstall the Endpoint Security and Control client so I can re-protect the new server from the new Console. I am not able to uninstall the client. I get the following error in the Sohpos Anti…

I'm running vers. 10.6, which updates successfully. The only two buttons that aren't greyed-out are the "View Updating Log" & "Configure Updating". We need On-access scanning to be enabled. Thanks!

Hello all - I have SAV 10.3 installed on a Windows 7 machine. The client came gratus from a prior employer. It appears that the update server has taken a permanent nap, and connections to SOPHOS directly are not working. When I attempt to uninstall…

From what I found Sophos Endpoint is supported on Windows Server 2012r2 Core. Does anyone know how to install it, or where to even download it from? I have been able to only find very little information on this topic. Are others not running antivirus…

So I am running Sophos Endpoint Security and Control version 10.3. The OS is Windows 7 Ultimate. I'm just wondering if it's up to date. I remember last night it said "Last checked for updates 23-03-16" but now it's saying "Updating: Failed". It is also…

Following an in-place upgrade from Windows 7 to Windows 10 in our lab environment the Sophos icon goes missing from the system/notification tray. Sophos still successfully updates and is working correctly post upgrade but the icon is missing. I believe…

Hello, I'm trying to re-install Sophos Anti-Virus Endpoint (Version number 9.2.4), which I downloaded from my university's website. I previously had it installed, but it somehow disappeared (at least I can't remember removing it), maybe during an update…

Hi, I'm in the process of constructing a Windows 10 Pro 64 Bit Image so that we can start rolling out Surface Pro 4s to our users however when I try and remove Sophos AV I get the 1721 unable to un-install error due to a program not being able to…

On some mac clients we get several times a day a malware message. In the cloud we get the message "Malware not cleaned up: 'DocDl-BBS' at '/'". But when i open the quarantine manager on the client, there is no malware. When i scan (full) the client…

Hello, I already installed SAV 10.6, but there is no Sophos Network Threat Protection component installed on my computer. My SEC version is 5.3.0 and in the subscription for windows I chose Preview, because MTD only support for SAV version 10.6.0 above…

I've been receiving consistent alerts for what Sophos EPS is claiming is an Andr/DoidRoot-A virus/trojan infection, however because EPS locks the temp files immediately, I'm unable to verify what information is contained within them. This alert, according…

Which is the best to use for a CID installation for Sophos? Or rather which will produce the least amount of hardship trying to get it to work!

I have a client that has a trial version of Sophos Endpoint protection installed. We have since purchased a licence for EndPoint protection which is a slightly different version to the trial version installed. I have been trying to uninstall the older…

We have a number of computers that are reporting out of date with detection data of 5.19 and virus data date of 15/09/2015, when you run an update now it completes successfully and there are no errors in the autoupdate log and last updated shows current…

I'm looking for some help getting Sophos Endpoint installed on a new Ubuntu server. I've got a limited command of the Ubuntu command sets and I'm looking for a step by step type guide to set this up. I'm running the Enterprise Console 5.3.1 on my windows…