We are experiencing an issue where none of the Windows 7 and Server 2008R2 clients are reporting back to the SEC 5.5.2 console. They do not show as 'up to date'. You can not assign a policy and cannot 'update now.' This happened previously and Sophos…

Hello everyone, I'm trying to configure Sophos Intercept X to not to Automatically clean up malware or PUAs when detected on some servers and computers. So I go to the current Threat Protection Policy of the computer where I'm testing and disable the…

We are working on a solution to use the automated scan of files which are uploaded on a Web Server using SAV32CLI. When the application runs the the scan, it gives error: "The requested operation requires elevation". We want to understand what minimum…

Hello, i keep having this Problem when re-installing Sohpos on my Win 10 Computer. It worked some Time before, but after i had to reinstall it (due to failing Updates) the Installer wont even start. I already tried removing Registry Keys and such with…

Hello Community, I have a computer that sophos network threat protection service is always growing up in memory until it crash the main application that was running on it. the process is called: SNTPSERVICE.EXE I uninstalled Sophos, restarted and…

I am looking for a simple way to install Sophos Central Endpoint with a script that passes on a username and password of an admin account. This was possible with earlier versions, but I cannot seem to figure it out. Here is what I have so far: …

Hi, Can someone tell me the difference between threat dismissed and threat cleaned up? we do have a siem tool in which sophos logs are integrated. Looking on the sophos logs i could see various action performed by the sophos on malware. Below are…

I've navigated through the Forum and found many Information and Tips about how to solve Error Code 134. But even after an intense cleaning of the Filesystem and Registry i havent got the Installer working. This whole Problem started because I wasent…

Hello, I'm attempting a Windows 10 install from the command line: \\SOPHOSSERVER\SophosUpdate\CIDs\S000\SAVSCFXP\setup.exe -mng yes -scf -user "DOMAIN\SOPHOSUSER" -pwd MYPASSWORD -s -ni and while it download and installs fine, it doesn't pick up…

Hello, some of our Windows Client Show an alert that Sophos Antivirus is out of date. Services on the Windows Client (win 10) are running except Sophos Device Control Service Some of our users are worried that their endpoint protection is out…

Good Afternoon: We have several clients that are being installed Sophos EndPoint, which at the end shows that the installation is almost ready, to be updated when you have an internet connection, when the computer actually has internet. We restart…

Buenas tardes: Estamos instalando sophos endpoint en los clientes finales, al terminar la instalacion sophos indica el siguiente error: Agent Update Status:Update Failed. Dias anteriores habia problemas con la conexion al servidor, actualmente…

Hi, I have Sophos Endpoint Defense installed on my home standalone laptop. My employer had a contract with Sophos such that they ran a server which managed Sophos on employees' office and personal PCs. This software was installed from my employer's…

Does anyone know how to stop Sophos from scanning at startup? When we first start or restart the PC, we have to wait around 10 to 20 minutes before we can use our PC, CPU and Memory is highly utilised. This happens to our clients too as we supply…

Hi Is it possible to make an unmanaged endpoint managed, after installation? During our tests we've installed a few older machines as unmanaged but now we want them to pop up in the console. Olly

Hi We're implementing Endpoint and Enterprise management here. We've started to push out endpoint via GPO scripts. However we now need to get the software installed on our remote users laptops. They are spread across the world so, ideally, we would…

Hello, I am having some difficulties with Tamper Protection, We have set Tamper Protection Policies for each group, but most of the end points have the Authenticate User option greyed out. I activated and deactivated the policy in the management…

I have a standalone Sophos client which is failing to update and shows connecting to server, but never connects when I manually run the update. iconfig file shows ConnectionAddress=http://es-web-2.sophos.com/update/ . I am unable to ping or resolve…

Hi, i installed Sophos Endpoint Security and Control 1.4.0 Cloud Server; unfortunatly, it blocks my software (not a virus) and it (the software) doesn't work fine. I read all the FAQ and the Help-On-Line but i couldn't understand how i can resolve my…

Since the Mirai botnet attack in Late 2016, there has since been a couple articles published on a new type that infects Windows machines, which is based on the Linux version for IoT. I think it is being referenced as "Trojan.Mirai.1". I was wondering…

Hi, I have question about Sophos Enterprise Console 5.4.1 Computers in Unassigned Group. I understand, that computers whose were in AD and removed, on Sophos Enterprise Console these computers would be identified and moved to Unassigned Group. How SEC…

I'm currently having an issue with just one PC. This started a month or so ago when 10.6.4 was applied to all of the clients via the Recommended update policy. Network Threat Protection, System Protection, Remote Management System, AutoUpdate and Endpoint…

Hello everyone, I recently installed a Sophos Endpoint Console. Everything was great until i deployed the sophos client on a client computer. When i run sophos update on the client, my browser block all connexions with the account "SophosUpdateMGR…

Hi all, I running into problem trying to run the SophosEndpoint.exe created by Sophos Deployment Packager (1.2) on a Windows 2012 server virtual machine. When I run as administrator on Windows 2012 server virtual machine, nothing happens. If I run…