Hello, one of our customers has an issue with his Endpoint Protection console. His win7 (he has extended support) and win10 clients are not updating their definitions while server 2016 clients work just fine. I'm not that familiar with the product and…

We have enterprise console 5.5. One of my colleges has allowed the use of an MTP/PTP device using the “Exempt Device – All polices” method. This was a mistake and I would like to reinstate the device as blocked. How can this be done? Thanks

Hello Everyone, We have recently upgraded our Enterprise Console to version 5.5.1, which supports process exclusions. I cannot find much info about possible limitations on these exclusions (I have read KB128185 & the "Help" section in EC). Does…

Hello All, Can anyone tell me about the Update with Unknown status and Blank status ? Regrds

We have 100+ machines (out of 3000+) that are missing the Sophos anti-virus component, but once had it. They all seemed to have randomly uninstalled at the same time frame (July 31, 2017 according to reports), the computers have all the other Sophos components…

Using: Enterprise Console 5.5 Sophos Endpoint 10.7 Sophos Endpoint doesn't use modern scheduled tasks. Sophos Endpoint generates a legacy task version 1.1 when it creates the scheduled task on a Windows 7 system. A Windows 7 scheduled task version…