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Sophos Update Manager failed

paulus tamba

Hi, 

We have an issue with Sophos Update Manager failing to update. 

Log Viewer shows : 

 Error Event for dispatcher 'DispatcherPrograms-2017-07-19T15-15-49-1' failed to execute.

a log at the SUMTrace shows 

2017-07-19 22:16:03 : Cmd-ALL << [E402E][F1DAD925-C973-4e5e-B172-78E97EB60689][F1DAD925-C973-4e5e-B172-78E97EB60689][RECOMMENDED][] Synchronise operation failed when synchronising payload 'F1DAD925-C973-4e5e-B172-78E97EB60689' because a package could not be found. Package: F1DAD925-C973-4e5e-B172-78E97EB60689

Have tried to clean up Workspace, CID, and Working directories to no success

Any idea on how to fix this? 

Thanks 



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  • 0

    I've looked at the error details further in the SUMTrace log file, and found this error : 

    2017-07-19 18:11:19 : File copy failed.
    2017-07-19 18:11:19 : Details: File - 48b8c79884a3273fa29ecea00f9e490ax000.dat
    2017-07-19 18:11:19 : Details: From - adapter|{http|d1.sophosupd.com/.../|}|
    2017-07-19 18:11:19 : Details: To - file|C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse|
    2017-07-19 18:11:19 : <WARNING> Sync iteration failed. CurrentResult: 6, Error: File copy failed.

     

    My assumption is that SUM failed to download the files, so i tried manually browsing to d1.sophosupd.com/.../48b8c79884a3273fa29ecea00f9e490ax000.dat 

    to manually download the file but got "Not Found" error. 

    Is this expected? 

Reply
  • 0

    I've looked at the error details further in the SUMTrace log file, and found this error : 

    2017-07-19 18:11:19 : File copy failed.
    2017-07-19 18:11:19 : Details: File - 48b8c79884a3273fa29ecea00f9e490ax000.dat
    2017-07-19 18:11:19 : Details: From - adapter|{http|d1.sophosupd.com/.../|}|
    2017-07-19 18:11:19 : Details: To - file|C:/ProgramData/Sophos/Update Manager/Update Manager/Warehouse|
    2017-07-19 18:11:19 : <WARNING> Sync iteration failed. CurrentResult: 6, Error: File copy failed.

     

    My assumption is that SUM failed to download the files, so i tried manually browsing to d1.sophosupd.com/.../48b8c79884a3273fa29ecea00f9e490ax000.dat 

    to manually download the file but got "Not Found" error. 

    Is this expected? 

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