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Update policy not working.

Redpine

The Sophos Enterprise Console, version 5.2.0.644 shows worksations as connected and updating policy as up to date.  However, the policy is set to 240 minutes, but the workstations still update every 60 minutes.  This also causes the workstations to lose their connection to the network during updating.   Can you advise how to change both of these issues?

:41893


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  • 0

    Was there ever a resolution to this problem? We are seeing this same problem on our servers.

  • 0 in reply to Anthony Via

    Hello Anthony Via,

    this same problem
    the OP mentions two problems: 1) The endpoints updating with an interval different from the one in the policy although they allegedly comply with the policy and 2) the endpoints losing connectivity. As you can see   didn't answer some of the questions so it's not clear what the actual issue is or was. Hence it's not clear (perhaps to you but not to me) what this problem actually is. Could you please give some details?

    Christian

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  • 0 in reply to Anthony Via

    Hello Anthony Via,

    this same problem
    the OP mentions two problems: 1) The endpoints updating with an interval different from the one in the policy although they allegedly comply with the policy and 2) the endpoints losing connectivity. As you can see   didn't answer some of the questions so it's not clear what the actual issue is or was. Hence it's not clear (perhaps to you but not to me) what this problem actually is. Could you please give some details?

    Christian

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  • 0 in reply to QC

    The particular problem I was referring to was servers losing network connectivity during what I thought was the regular updates. It turns out this was only the case during the initial install of Sophos. It looks like the installer runs the Windows Restart Manager to restart some services during install, which was causing a network blip.

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