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Update policy not working.

Redpine

The Sophos Enterprise Console, version 5.2.0.644 shows worksations as connected and updating policy as up to date.  However, the policy is set to 240 minutes, but the workstations still update every 60 minutes.  This also causes the workstations to lose their connection to the network during updating.   Can you advise how to change both of these issues?

:41893


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    Hello Redpine,

    workstations still update every 60 minutes

    why still - as 60 minutes is not the default; was it set to 60 minutes before? If you check the schedule on a workstation - what's the value there (and how did you check that they actually search for updates every 60 minutes)?

    This also causes the workstations to lose their connection to the network

    By this you mean whenever they search for updates? A UNC or an HTTP download should not cause a loss of connectivity (should because while there might be network problems the download is likely not the cause - it just makes them visible). Anyway - at which point during the download is the connection lost? Does the download/update ever succeed?

    Christian

    :41917
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  • 0

    Hello Redpine,

    workstations still update every 60 minutes

    why still - as 60 minutes is not the default; was it set to 60 minutes before? If you check the schedule on a workstation - what's the value there (and how did you check that they actually search for updates every 60 minutes)?

    This also causes the workstations to lose their connection to the network

    By this you mean whenever they search for updates? A UNC or an HTTP download should not cause a loss of connectivity (should because while there might be network problems the download is likely not the cause - it just makes them visible). Anyway - at which point during the download is the connection lost? Does the download/update ever succeed?

    Christian

    :41917
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