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Hitman Pro logs 6GB!

Mitchell Gregory

1 of our users has noticed that Sophos Hitman Pro is storing logs on his machine in 2 locations and they accumulate to 6GB. can this just be deleted? or is there a special removal? 6GB seems rather excessive?



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  • 0

    Out of interest, what are the logs, I can understand:


    \programdata\HitmanPro.alert\logs\sophos.log

    Is the other one the SQLite DB:

    \programdata\HitmanPro.alert\exclabur.db?

    You can delete/archive off the sophos.log but I don't want to tell you delete the other without knowing what it is.

    Regards,

    Jak

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  • 0

    Out of interest, what are the logs, I can understand:


    \programdata\HitmanPro.alert\logs\sophos.log

    Is the other one the SQLite DB:

    \programdata\HitmanPro.alert\exclabur.db?

    You can delete/archive off the sophos.log but I don't want to tell you delete the other without knowing what it is.

    Regards,

    Jak

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  • 0 in reply to jak

    Hi Jak,

    Apologies for the late reply was out of office on Friday, it is exactly how you have described. 1 log is a Sophos Log and the other has an Exclabur.db file in the folder location. These 2 locations independently are 3GB in size and as a total come to 6GB.

    I hope you can advise a way to reduce this/remove them.

    Thank you

    Mitch

  • 0 in reply to Mitchell Gregory

    You should be able to just top the "HitmanPro.Alert service" service (services.msc) then delete/rename/backup the files;

    \ProgramData\HitmanPro.Alert\excalibur.db

    \ProgramData\HitmanPro.Alert\Logs\Sophos.log

    When you restart the "HitmanPro.Alert service" service they will both be re-created.

    I guess you must have a lot of processes coming and going on this computer.  

    Note: If you install a DB Lite DB browser, you can open the SQL lite DB (with the service stopped or the db file copied off) and look at the data.  

    Regards,

    Jak

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