Installing Security VM returns - "Error: invoking remote method 'DefineSystem' returned exit code 800b"

Hello Luke Pickard and Nathan Stone,

unfortunately I can't move your posts to the Sophos for Virtual Environments forum where it would get due attention.
Anyway, the Installation fails article suggests to contact Support for the errors not listed (but maybe MarkToshack has some better advice).

Christian

Morning all,

If you can Contact Support with the logs and we can look into this error for you. 

cheers

Mark 

QC and Mark,

I have opened a ticket and it has been escalated twice. Was hoping Luke might be able to give some input as to what his issue was. 

Any updates to this?

Having the same issue.

cheers

Any updates to this?

Having the same issue.

cheers

Not yet. It has been escalated three times and is now with development as of two days ago. I will be sure to post back what we learn once this gets figured out.

Here is what they have had me try so far if you want to follow the steps to speed up the process before you call in to support.

On Hyper-v we need to make sure that the “NT Virtual Machine\Virtual Machine” user to the Log on as a Service right.

in order to do so perform the following steps on the Hyper-V host machine:

1. Logon as a Domain Administrator
2. Install the Group Policy Management feature from the Server Manager console
3. After installation, open the GPMC MMC snap-in and browse to the policy that manages User Rights
4. Edit the policy to include NT Virtual Machine\Virtual Machines in the entries for Log on as a Service
5. Close the policy editor and initiate a gpupdate /force on the Hyper-V host computer to refresh policy. (You may need to wait several minutes for Active Directory replication to occur).
6. remove the Group Policy Management feature from the Server Manager console.

to read more about this error follow this Microsoft KB article

Then they asked for some additional logs:

Can you please try to store the vhd on C: drive instead of F: drive and see if it still fails.
And if it does, could you please collect and send in a process monitor log:

1. Download Process Monitor from the Microsoft site: http://live.sysinternals.com/Procmon.exe
   • For more information on Process Monitor please see: http://technet.microsoft.com/en-us/sysinternals/bb896645
2. Double-click the ProcMon icon to open Process Monitor
3. On the File menu, ensure that 'Capture All Events' is selected.
4. Re-create the error.
5. When the error appears, in Process Monitor, deselect 'Capture All Events'.
6. Save the results as a .PML file and compress the .PML file to a zip archive.
   Note: Please ensure you click to "Save all events"
7. Send in the zip file from step 5.... <Removed info>

And then they followed up with this request:

1. Could you please check the file and folder permissions for C:\Users\<UserIamUsing>\Sophos\Sophos-for-Virtual-Environments-Installer\sav-sve-disk1.vhd and C:\Users\<UserIamUsing>\Sophos\Sophos-for-Virtual-Environments-Installer\
2. During the install is the VM created in Hyper-V at all?  If so could you please screenshot the settings it is created with so we can check what may be falling over at this point

For me all the permissions were set correctly and the setup process creates the folder on the HyperV host for the VHD files. F:\VirtualServers\<Servername>\ and the folder has two files in it:
conifgureSVM.vhd and save-sce-disk1.vhd
but that is it. There is nothing setup in the HyperV Manager.

Not sure if it would help any but if you do call in my case number is #8014931 if you want to reference it.