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Installation error 114

The error is:

4/12/2017,11:18:58 AM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
4/12/2017,11:18:58 AM,Information,Setup version 3.3.1.809,
4/12/2017,11:18:58 AM,Information,Command line: c:\users\acliff~1\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170412T124900Z,
4/12/2017,11:18:58 AM,Information,Process security set successfully,
4/12/2017,11:18:58 AM,Information,Setup program was run from C:\Users\ACLIFF~1\AppData\Local\Temp\sophos_bootstrap,
4/12/2017,11:18:58 AM,Information,Checking system TMP paths.,
4/12/2017,11:18:58 AM,Information,Checking TMP...,
4/12/2017,11:18:58 AM,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
4/12/2017,11:18:58 AM,Information,Tamper protection is not installed,
4/12/2017,11:18:58 AM,Information,Sophos Endpoint Defense is not installed,
4/12/2017,11:18:58 AM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
4/12/2017,11:18:58 AM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 2 for product with code {6C44AB65-918A-483C-9AF5-83D71D78A8B2},
4/12/2017,11:19:08 AM,Information,------------------ Found errors during installation: 114 ------------------,
4/12/2017,11:19:08 AM,Information,------------------ Installation program finishing with code 114 ------------------,

 

Removed all anti-virus that could be found but it still fails to load. The problem started with the software not updating so edited the registry files to turn off tamper protection (while in Safe Mode) and uninstalled Sophos. Tried to re-install but received the above error.

Thanks in advance!

AC



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