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Adobearm.exe now being blocked by Sophos

Mike Taggart

Yesterday morning there was an update to our console that put Adobearm.exe in the list of blocked applications in which it had not been ever.  We've moved it to the 'allowed' listing and pushed out the update to all end points.  That doesn't seem to have helped, we get reports from end users all over the company that they receive the following error message:

 

 

How do we fix this without reinstalling Sophos on all end points?  Apparently, the new policy update is not fixing the problem.  We have 800 end points and we shouldn't have to reinstall the software on each of them to fix this.  Reprotecting the end points doesn't fix it either - we tried on about 10 pc's.  The only thing we were able to see that resolved it was an uninstall/reinstall of the Sophos AV software.

 

Thanks in advance.

 

Mike



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  • 0 in reply to Mike Taggart

    Hello Mike,

    would be strange if the endpoints don't honour the Authorization.  Do they indeed use and comply with the changed Application Control policy but still block the application (which one, the Application Control events contain just its name, not the file triggering the detection)?

    Christian

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  • 0 in reply to QC

    Hi,

    We have the same problem here with our computers protected by Sophos Central.

    We've already authorized any application that contain words "adobe" or "reader" or "acrobat"

    We can't find "Adobe Reader and Acrobat Manager" in any software category through Application control

    look like something that going to be big and painful for sophos support....

  • 0 in reply to B�chir Ghedhoui

    If you look in Document Viewer you'll find it.  But even after you allow the app, it doesn't help.  The only thing I've found that resolves this is to uninstall/reinstall Sophos on the end point.  I'm not doing that for 800 computers.  Sophos needs to step up and fix this issue.

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