We renewed existing Sophos Endpoint Advanced and added Endpoint eXploit Prevention. Is there any procedure to get the possibility to instal exploit prevention feature, because right now the console is throwing error that eXploit prevention is not licensed. What we have already done:
- eXploit prevention username and pwd from license schedule was added to Sophos ID account where existing Endpoint advanced license credential was added before
- Sophos Update manager was configured with new eXploit prevention license username & pwd, but this option showed error, that download is not possible - it looks like eXploit prevention username and pwd should not be used for SUM update
- subscription is set to Preview to get latest 10.7.x version, but there is no sign under details of eXpolit prevention (no Hitmanpro part)
- https://community.sophos.com/kb/en-us/125687
- https://community.sophos.com/kb/en-us/126016
Regards
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