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Help needed please. cannot uninstall sophos endpoint protection from my laptop. due to not being able to disable tamper protection.

mark hogan

Hello support. I have installed Sophos on my laptop but now i cannot uninstall endpoint security the latest version. I removed my computer form sophos central when trying to unjnstall and now i cannot uninstall protection becayse it says i need to disable tamper protection. i have disabled tamper protection from sophos central system settings but it still says i need to disable tamper protection when i try to uninstall. I cannot reinstall sophos protection because that also says i need to diable sophos protection to be able to reinstall.

I have tried a full system restore, but unfortuanately that failed. I am running windows 10 home(64).

 

Can someone help me to fully remove sophos endpoint protection from my laptop please. How can I disable tamper protection ?

help needed please.



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  • 0

    Hi, 

    disable all sophos services and try uninstall. Probably the uninstall will fail and after the reboot try to reinstall. 

    Change your thoughts and you change your world.

  • 0 in reply to Bonch Merdzh

    hi Bonch Merdzh.

     I have actually tried those options but unfortuantely they didnt work i get access denied when i try to stop any sophos services. and i cant reinstall because im met with the original issue..

    I need to disable tamper protection to reinstall sophos products.

     

    When i try to reinstall sophos endpoint protection I now get this message :

     

    03/03/2017,12:22:46,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    03/03/2017,12:22:46,Information,Setup version 3.3.1.809,
    03/03/2017,12:22:46,Information,Command line: c:\users\markho~1\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs-cloudstation-eu-central-1.prod.hydra.sophos.com -token ***************** -edxtimestamp 20170303T121748Z,
    03/03/2017,12:22:46,Information,Process security set successfully,
    03/03/2017,12:22:46,Information,Setup program was run from C:\Users\MARKHO~1\AppData\Local\Temp\sophos_bootstrap,
    03/03/2017,12:22:46,Information,Checking system TMP paths.,
    03/03/2017,12:22:46,Information,Checking TMP...,
    03/03/2017,12:22:46,Information,Temp path for System found: 'C:\WINDOWS\TEMP'.,
    03/03/2017,12:22:46,Information,Tamper protection is not installed,
    03/03/2017,12:22:46,Information,Sophos Endpoint Defense is not installed,
    03/03/2017,12:22:46,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
    03/03/2017,12:22:46,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: Unexpected product state 2 for product with code {6C44AB65-918A-483C-9AF5-83D71D78A8B2},
    03/03/2017,12:22:56,Information,------------------ Found errors during installation: 114 ------------------,
    03/03/2017,12:22:56,Information,------------------ Installation program finishing with code 114 ------------------,

     

    any more ideas on how i can uninstall delete remove sophos endpoint protection are appreciated please

  • 0 in reply to mark hogan

    Hi, 

    i had the same issue, but that is what i did, i tried to uninstall first, and after the first fail i start disabling service per service, after few disabled services i was uninstalling again, and after many tries i still couldn't uninstall it, but manage to reinstall it.

    try to search the community, try this 

    https://community.sophos.com/products/free-antivirus-tools-for-desktops/f/sophos-anti-virus-for-mac-home-edition/9776/remove-sophos-but-no-tamper-protection-password

    https://4sysops.com/archives/uninstall-tamper-protected-sophos-antivirus-with-powershell/

    GL

    Change your thoughts and you change your world.

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