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How can phone support be this BAD?

John McClure

Has anyone else experience extremely poor telephone support? I have called twice in the last month and each time been on hold for at least an hour. The last time someone finally answered only to open a ticket and say someone would get back to me! We she was right but it took 8 days!!!




[locked by: FloSupport at 10:26 PM (GMT -7) on 27 Jul 2020]
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  • 0

    yep it has been and is that bad.  I have gotten to the point that if i cannot fix it i do not bother opening a ticket.  I am routinely told i am wrong or that it is not a problem.  

    Owner:  Emmanuel Technology Consulting

    http://etc-md.com

    Former Sophos SG(Astaro) advocate/researcher/Silver Partner

    PfSense w/Suricata, ntopng, 

    Other addons to follow

  • 0 in reply to William Warren

    the wait is unacceptable.  I have been on hold for 28 mins now.  Chat is totally a waste of time, not sure why they have it online.  I need my credentials checked so I am dead in he water until I speak with someone.  Sophos used to be the best, but thinking about moving on to another product.  

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  • 0 in reply to William Warren

    the wait is unacceptable.  I have been on hold for 28 mins now.  Chat is totally a waste of time, not sure why they have it online.  I need my credentials checked so I am dead in he water until I speak with someone.  Sophos used to be the best, but thinking about moving on to another product.  

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