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What Is LiveConnect? And how do I get it licensed?

Daave

I have inherited a customer that has a Sophos UTM 110/120 box.  On it, they have Antivirus software that is connected to something called LiveConnect.  The license has expired.  When I google LiveConnect, the first result is a community post entitled "Sophos UTM - Sophos LiveConnect is disabled" -- not very helpful.  Can anyone explain to me what this is and how to get it licensed?  Where would I log in to access the licenses and/or connect it to my UTM via the "key" or...  anything?  Is this product even still available?

Any input would be much appreciated.



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  • 0

    Hello Daave,

    there's probably a better forum in the UTM group.
    LiveConnect is a cloud service for endpoint AV management. Guess it's the endpoint Anti-Virus license which has expired. You said inherited a customer so I'm not sure about your relation with Sophos - normally my suggestion would be to contact your sales team.

    Christian 

  • 0 in reply to QC

    I am an IT consultant.  I have a MyUTM account and manage licenses for clients.  

    By inherited a customer, I mean that an existing Sophos hardware and software customer has hired me to get their endpoint protection licensed.

    But for the purposes of this conversation, let's just say that my relationship with Sophos is that I am a customer.  I am simply acting as an agent of my customer who is a Sophos hardware and software owner.

    I have already purchased endpoint licenses once, but once we got the license, neither Sophos Support nor the Distributor was able to help me get it activated for my customer.  So, we returned the licenses.  My regional sales manager has not yet returned my call or email.

    Are you able to explain to me which license I need for activation of the LiveConnect feature and where/how to install it?

    Thanks for your time.

Reply
  • 0 in reply to QC

    I am an IT consultant.  I have a MyUTM account and manage licenses for clients.  

    By inherited a customer, I mean that an existing Sophos hardware and software customer has hired me to get their endpoint protection licensed.

    But for the purposes of this conversation, let's just say that my relationship with Sophos is that I am a customer.  I am simply acting as an agent of my customer who is a Sophos hardware and software owner.

    I have already purchased endpoint licenses once, but once we got the license, neither Sophos Support nor the Distributor was able to help me get it activated for my customer.  So, we returned the licenses.  My regional sales manager has not yet returned my call or email.

    Are you able to explain to me which license I need for activation of the LiveConnect feature and where/how to install it?

    Thanks for your time.

Children
  • 0 in reply to Daave

    Hello Daave,

    unfortunately (in this context) I too am a customer (and a real one, a customer-customer [;)]), so I can't give you details.
    AFAIK (but I might be wrong) in this case the license is handled on the backend (in the cloud). At most the required credentials have to be entered "somewhere". The crucial part is to obtain the license - either sales@sophos.com or customercare@sophos.com should be able to help.

    Christian

  • 0 in reply to QC

    Christian,

    Forgive me for being so direct, but just for clarity...  Are customers not allowed to assist other customers on these things?  Or, is it that you are not familiar with the specific licenses and install procedures I am referring to?  What am I missing?  It is a secret?

    Thanks

  • 0 in reply to Daave

    Hello Daave,

    never asked if I'm allowed - I'm simply not familiar with the UTMs (whether licensed or Home Free). And furthermore the details of the (administrative) procedures depend on your region/country. The technical details are a cinch (and instructions normally come with the so-called license schedule).
    Technical Support can't help - they might have check for a valid license or support contract but that's it then. Support is global, sales (and EULA) is local. If it's a hardware UTM the S/N should suffice for customercare to help you.

    Christian

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