Have an issue with an endpoint now showing up in Sophos, tried running an update but the machine is not showing up.
I cannot re-install the agent as tamper protection has gone through already to the device, but because I cannot see it in the portal this cannot be disabled.
I have tried booting up with it on power, I have tried running update but no luck.
I managed to find the following fi x
2: stop Sophos Anti-Virus
3: open notepass as admin
4: open C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml
5:Find the below and change xxxxxxxxx to E8F97FBA9104D1EA5047948E6DFB67FACD9F5B73
</DeviceControlManager> <TamperProtectionManagement><settings> <password>xxxxxxxxx</password><enabled>true</enabled></settings> </TamperProtectionManagement>
6: start Sophos Anti-Virus
7:open sophos and the password will be password