Have an issue with an endpoint now showing up in Sophos, tried running an update but the machine is not showing up.
I cannot re-install the agent as tamper protection has gone through already to the device, but because I cannot see it in the portal this cannot be disabled.
I have tried booting up with it on power, I have tried running update but no luck.
I'm having the same issue. You can't even get to the EndPoint folder because the security permissions are locked down (i.e. access denied to this folder) until you disable tamper protection. So how are we expected to get these types of issues complete if we can't access anything to do so?