Should I regret buying Sophos End Point Protection???

HI Ant kidwell,

Sorry to hear the issue you are facing . Are you using Sophos Endpoint deployment through SEC or Cloud-based . Could you check our guide for installation steps via the link below 

To download the software you visit our website Sophos.com and login with your credentials and go to my account and download the File you have subscribed to. To install and configure you may refer the KB article 

For Enterprise console https://www.sophos.com/en-us/medialibrary/PDFs/documentation/sec_52_qsgeng.pdf?la=en 

For Sophos Central https://docs.sophos.com/esg/enterprise-console/tools/deployment_guide/en-us/index.html 

For Deployment on Windows you may refer the KB article 

https://community.sophos.com/kb/en-us/12386  for installation via Networked Computers 

https://community.sophos.com/kb/en-us/13090 For Active directory

Let us know you have any issue in this regard.

Thanks and Regard 

Aditya Patel 

Hi Ant,

Is it Sophos Central or Sophos On Premise that you're having issues with?

Emile

Thanks Aditya but no help at all.  We have Central Endpoint Standard - Competitive Upgrade (previously Sophos Cloud Endpoint).  I have set up the license in my Sophos Central Dashboard (https://cloud.sophos.com/manage/dashboard) but when I go to Protect Computers (https://cloud.sophos.com/manage/downloads) the links to download the software do not work.

Thanks Emile

We have Central Endpoint Standard - Competitive Upgrade (previously Sophos Cloud Endpoint).  I have set up the license in my Sophos Central Dashboard (https://cloud.sophos.com/manage/dashboard) but when I go to Protect Computers (https://cloud.sophos.com/manage/downloads) the links to download the software do not work.

This is now extremely urgent, any help would be great.

Hi,

If you create a new Cloud user (under People), add an email address, and send the deployment email.  Do those links in the email work?

Beyond that I think you will have to create a ticket with Support to get your account checked.  The download links not working, unless you have a local issue is going to require Dev work I would think.

Maybe you could try logging in to the console at home to see if they work. Could it be a local problem, I.e. a network device blocking the SophosInstall.exe for some reason.

Hope it helps.

Regards,

Jak