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What does this mean? The error is very vague.



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  • What have you put as an update location in the updating policy?  Are you using UNC or HTTP?

    SEC knows about (and can validate) update locations reported to it by SUM.  These UNC paths are listed in the drop drown.  e.g. \\servera\sophosupdate, \\serverb\sophosupdate, etc..

    You can of course add a HTTP update location to an updating policy but as this isn't known (reported by SUM) to SEC, it is just a warning to say, it doesn't recognise it but if you know it to be correct go ahead.

    At least based on that screenshot I think that's what's going on.

    Regards,

    Jak

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  • What have you put as an update location in the updating policy?  Are you using UNC or HTTP?

    SEC knows about (and can validate) update locations reported to it by SUM.  These UNC paths are listed in the drop drown.  e.g. \\servera\sophosupdate, \\serverb\sophosupdate, etc..

    You can of course add a HTTP update location to an updating policy but as this isn't known (reported by SUM) to SEC, it is just a warning to say, it doesn't recognise it but if you know it to be correct go ahead.

    At least based on that screenshot I think that's what's going on.

    Regards,

    Jak

Children
  • I am using UNC for Primary server and sophos for Secondary.  This policy is for off prem devices.

  • Hello JasonLehman,

    as  has said, the locations that SEC recognizes are listed in the Address drop-down of the Updating Policy. The drop-down contains the consolidated list of shares in the Update to: pane in Configure update manager, tab Distribution, of all SUMs for all subscriptions.
    Possible causes that it is not recognized are:
    1. the protocol is HTTP (does not apply in your case)
    2. server is an alias, FQDN or IP (unless it's listed in this format in the Update to: pane for the subscription selected in the Updating Policy)
    3. server is an additional SUM that does not maintain the selected subscription (must be in the Subscribed to: pane of the Subscriptions tab)
    4. share/path is an alternate of the one listed in the Update to: pane (e.g. a SUM writes to a remote \\fileserver\general\relayupdates\ but fileserver publishes the path as \\fileserver\SophosUpdate\)

    SEC will after confirmation nevertheless accept any path that is syntactically correct

    Christian