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Sophos Endpoint service "Performs virus scanning and disinfection functions" running constantly at near 50% CPU and is causing applications to give out of memory error.

Computer is a Windows 10 Pro, domain connected and a brand new Dell OptiPlex 7040 with an I5 and 8 GB of RAM. Already tried the basic uninstall/re-install and verified that policies were applied. Any idea's besides a clean install?

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0 jak over 8 years ago

Hi,

Are you able to turn off just on-access scanning to see if that is the culprit? The SAVService performs many functions, disabling on-access alone would provide some information.

Beyond that, running Process Monitor (technet.microsoft.com/.../processmonitor.aspx) with a filter for SAVService.exe could shed some light on what it is doing and if exclusions could help.

Regards,

Jak
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0 jak over 8 years ago

Hi,

Are you able to turn off just on-access scanning to see if that is the culprit? The SAVService performs many functions, disabling on-access alone would provide some information.

Beyond that, running Process Monitor (technet.microsoft.com/.../processmonitor.aspx) with a filter for SAVService.exe could shed some light on what it is doing and if exclusions could help.

Regards,

Jak
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