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Software Update Failed (error 80040401)

ok_duck

Hi,

I'm new for Sophos Enterprise console and now is testing the software.

This is the error I encounter during update a computer. Below is error and I screenshot it down. Please advice and let me know what else detail I need to provide. Thanks in advance.


SUMTrace20150724T144615 :

2015-07-24 14:47:12 : Dispatcher started...
2015-07-24 14:47:12 : SelfUpdateOperation: Update in progress failed with error: 1603
2015-07-24 14:47:12 : Cmd-Terminal << [R0000] Restart complete.
2015-07-24 14:47:12 : Schedule '__MAINTENANCE_SCHEDULE__' entered new TimeBlock, trigger offset = 645 minutes.
2015-07-24 14:47:12 : Fri Jul 24 14:47:12 2015 - No action
2015-07-24 14:47:12 : EventLog: 3758112806 1 Inserts:> "Payload-SDDM" "56.1" "1603"
2015-07-24 14:47:12 : Cmd-ALL << [E4026][Payload-SDDM][56.1][1603] Failed to self-update from payload 'Payload-SDDM', version 56.1, because the installer returned failure. Error code: 1603
2015-07-24 14:47:12 : Cmd-Terminal <<
2015-07-24 14:47:12 : Fri Jul 24 14:47:12 2015 - No action

:58070


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    Hello ok_duck,

    SUM's self-updating fails. There should be a number of installer logs named MSIxxxxx.LOG with a size of 900+k in %windir%\temp\. Open a recent one, it should mention

    ******* Product: C:\ProgramData\Sophos\Update Manager\Working\Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1\SUM.msi

     near the top. Search for a line containing Return value 3, the reason for the failure should be in one or more of the lines above. If it's not obvious post the snippet here.

    Christian

    :58073
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  • 0

    Hello ok_duck,

    SUM's self-updating fails. There should be a number of installer logs named MSIxxxxx.LOG with a size of 900+k in %windir%\temp\. Open a recent one, it should mention

    ******* Product: C:\ProgramData\Sophos\Update Manager\Working\Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1\SUM.msi

     near the top. Search for a line containing Return value 3, the reason for the failure should be in one or more of the lines above. If it's not obvious post the snippet here.

    Christian

    :58073
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