This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Enterprise Console: You Cannot Protect Computers

When I try to install AV client to computers I get the following message:

"You cannot protect computers. The update manager has not finished downloading the software you need in order to protect them. Please try again later"

This is a new install at a client site. No firewall on the server and access to the Internet works fine. Has been like this since install and been waiting for a few days and I can't seem to get it to connect to download updates.

Any ideas?

:1271


This thread was automatically locked due to age.
Parents
  • The SUMTrace logs are in [%ALLUSERSPROFILE%Application Data|%PROGRAMDATA%]\Sophos\Update Manager\Logs

    There's also the Update Manager Log Viewer"%ProgramFIles%\Sophos\Update Manager\LogViewer.exe" which displays the SUMLog logs.

    Christian

    :1365
Reply
  • The SUMTrace logs are in [%ALLUSERSPROFILE%Application Data|%PROGRAMDATA%]\Sophos\Update Manager\Logs

    There's also the Update Manager Log Viewer"%ProgramFIles%\Sophos\Update Manager\LogViewer.exe" which displays the SUMLog logs.

    Christian

    :1365
Children
No Data