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Enterprise Console: You Cannot Protect Computers

When I try to install AV client to computers I get the following message:

"You cannot protect computers. The update manager has not finished downloading the software you need in order to protect them. Please try again later"

This is a new install at a client site. No firewall on the server and access to the Internet works fine. Has been like this since install and been waiting for a few days and I can't seem to get it to connect to download updates.

Any ideas?

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0 QC over 14 years ago

the address to get downloads from listed as just Sophos

this is correct. It is a placeholder for one or more names which in turn resolve to several addresses. You should find the names used in SUMTracexxxx.log (search for http) - BTW: what's in these logs? Could you post parts of it (use http://pastebin.mozilla.org/ for example)

Download username and an EM username. Which one should it be?

As usual credentials are checked whenever you configure the source address. If you have EM it's EM (see article 12194)

Christian
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0 QC over 14 years ago

the address to get downloads from listed as just Sophos

this is correct. It is a placeholder for one or more names which in turn resolve to several addresses. You should find the names used in SUMTracexxxx.log (search for http) - BTW: what's in these logs? Could you post parts of it (use http://pastebin.mozilla.org/ for example)

Download username and an EM username. Which one should it be?

As usual credentials are checked whenever you configure the source address. If you have EM it's EM (see article 12194)

Christian
:1342
Cancel
Vote Up 0 Vote Down

Cancel

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