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Sophos Update Manager removal

rsb3rsb3

We are trying to install Sophos  sec_51_sfx  on Windows 2008 Server R2 but it continually errors the Sophos Update Manager is already installed. We have looked in add/remove programs and can't find anything installed.

Error - Sophos Update Manager is already installed. Please uninstall it before continuing.

During installation what check does it do to determine SUM is installed?

Seems that 5.0 was previously loaded but not sure how it was uninstalled since I inherited this server.

Thanks,

rsb3

:35685


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    Hello rsb3,

    ruckus already posted how you can (attempt to) uninstall SUM.

    Personally I wouldn't trust the machine though. As you couldn't say more than the assumed install of 5.0 (the full management server I assume) about its history and didn't tell about the environment and intended use (is this an additional server, a planned replacement or even the first) this is of course a rather general remark. There's a chance that you might run into other issues given that the server isn't clean and it wasn't "yours" before. Thus if the server has not other roles I'd consider a fresh OS install but it's your decision (and as said depends on the circumstances).

    Christian 

    :35705
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  • 0

    Hello rsb3,

    ruckus already posted how you can (attempt to) uninstall SUM.

    Personally I wouldn't trust the machine though. As you couldn't say more than the assumed install of 5.0 (the full management server I assume) about its history and didn't tell about the environment and intended use (is this an additional server, a planned replacement or even the first) this is of course a rather general remark. There's a chance that you might run into other issues given that the server isn't clean and it wasn't "yours" before. Thus if the server has not other roles I'd consider a fresh OS install but it's your decision (and as said depends on the circumstances).

    Christian 

    :35705
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