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SAV installation error

msima

User tried to install Sophos 9.7 over 9.5 on a WinXP computer, but for some reason, the software appeared not to be updated (still showing 9.5).  Then uninstalled Sophos, deleted all the folders (C:\Program Files\Sophos..., C:\Windows\Temp\..., etc), and removed everything appeared to be associated with "sophos" in the registry. When tried to re-install Sophos 9.7 after restarting the computer, all the packages could be downloaded and autoupdate seemed to be installed, but the process always failed during "Starting Sophos Anti-virus for Windows 2000+ setup..." (every time when using "Update now"). So basically the AV part couldn't be installed. Any suggestions will be much appreaciated.

This is the Sophos Anti-Virus Install Log: (Sorry for the long posts; it looks there is no way to add an attachment)

2011-11-07 16:51:30 Info: Logging started: installing/upgrading Sophos Anti-Virus
2011-11-07 16:51:30 Info: InstallFromPath is: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\
2011-11-07 16:51:30 Info: InstallToPath is:
2011-11-07 16:51:31 Info: SAV is not installed. Installing to {InstallToPath}
2011-11-07 16:51:31 Info: Installing sav only: 0
2011-11-07 16:51:31 Managed install
2011-11-07 16:51:31 Info: MSXML6 is installed
2011-11-07 16:51:31 Info: MSXML version has changed. Full update required
2011-11-07 16:51:31 Info: Performing major update of Sophos Anti-Virus using msi.
2011-11-07 16:51:31 Update is signalled.
2011-11-07 16:51:31 Info: Web scanning will be installed
2011-11-07 16:51:31 Info: MSXML6 is installed
2011-11-07 16:51:31 Info: no existing installation of Sophos Anti-Virus was found
2011-11-07 16:51:31 Restart required for Data Control (clean managed full install)
2011-11-07 16:51:31 Info: Transform file returned:
2011-11-07 16:51:31 Info: SAV Setup plugin: running MsiInstallProduct (C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi, INSTALLDIR="" REBOOT=ReallySuppress UPDATEDRIVERS=1 UPDATEBOOTDRIVERS=1 UPDATEKMSDRIVERS=1 UPDATECLASSFILTER=1 SAVIONLY=0 MANAGED=1 DATACONTROL=1 DEVICECONTROL=1 WEBSCANNING=1)
=== Verbose logging started: 11/7/2011  16:51:31  Build type: SHIP UNICODE 4.05.6001.00  Calling process: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\alupdate.exe ===
MSI (c) (D8:90) [16:51:31:453]: Resetting cached policy values
MSI (c) (D8:90) [16:51:31:453]: Machine policy value 'Debug' is 0
MSI (c) (D8:90) [16:51:31:453]: ******* RunEngine:
           ******* Product: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (D8:90) [16:51:31:453]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (D8:90) [16:51:31:453]: Grabbed execution mutex.
MSI (c) (D8:90) [16:51:31:531]: Cloaking enabled.
MSI (c) (D8:90) [16:51:31:531]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D8:90) [16:51:31:546]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:C8) [16:51:31:562]: Running installation inside multi-package transaction C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
MSI (s) (88:C8) [16:51:31:562]: Grabbed execution mutex.
MSI (s) (88:EC) [16:51:31:562]: Resetting cached policy values
MSI (s) (88:EC) [16:51:31:562]: Machine policy value 'Debug' is 0
MSI (s) (88:EC) [16:51:31:562]: ******* RunEngine:
           ******* Product: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (88:EC) [16:51:31:562]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (88:EC) [16:51:31:656]: File will have security applied from OpCode.
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi' against software restriction policy
MSI (s) (88:EC) [16:51:31:703]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi is not digitally signed
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi is permitted to run because the user token authorizes execution (system or service token).
MSI (s) (88:EC) [16:51:31:703]: End dialog not enabled
MSI (s) (88:EC) [16:51:31:703]: Original package ==> C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
MSI (s) (88:EC) [16:51:31:703]: Package we're running from ==> C:\WINDOWS\Installer\a43ac53.msi
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: looking for appcompat database entry with ProductCode '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'.
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (88:EC) [16:51:31:765]: MSCOREE not loaded loading copy from system32
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'TransformsSecure' is 0
MSI (s) (88:EC) [16:51:31:765]: User policy value 'TransformsAtSource' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisablePatch' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: looking for appcompat database entry with ProductCode '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'.
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (88:EC) [16:51:31:765]: Transforms are not secure.
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\WINDOWS\TEMP\Sophos Anti-Virus Install Log_111108_125130.txt'.
MSI (s) (88:EC) [16:51:31:765]: Command Line: INSTALLDIR= REBOOT=ReallySuppress UPDATEDRIVERS=1 UPDATEBOOTDRIVERS=1 UPDATEKMSDRIVERS=1 UPDATECLASSFILTER=1 SAVIONLY=0 MANAGED=1 DATACONTROL=1 DEVICECONTROL=1 WEBSCANNING=1 CURRENTDIRECTORY=C:\WINDOWS\system32 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=1496
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{978F59FD-16BA-4622-B453-E731EF6D8A21}'.
MSI (s) (88:EC) [16:51:31:765]: Product Code passed to Engine.Initialize:           ''
MSI (s) (88:EC) [16:51:31:765]: Product Code from property table before transforms: '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'
MSI (s) (88:EC) [16:51:31:765]: Product Code from property table after transforms:  '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'
MSI (s) (88:EC) [16:51:31:765]: Product not registered: beginning first-time install
MSI (s) (88:EC) [16:51:31:765]: Product {9ACB414D-9347-40B6-A453-5EFB2DB59DFA} is not managed.
MSI (s) (88:EC) [16:51:31:765]: MSI_LUA: Credential prompt functionality not available on this operating system
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (88:EC) [16:51:31:765]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (88:EC) [16:51:31:765]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (88:EC) [16:51:31:765]: Adding new sources is allowed.
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:765]: Package name extracted from package path: 'Sophos Anti-Virus.msi'
MSI (s) (88:EC) [16:51:31:765]: Package to be registered: 'Sophos Anti-Virus.msi'
MSI (s) (88:EC) [16:51:31:781]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'DisableMsi' is 0
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (88:EC) [16:51:31:781]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (88:EC) [16:51:31:781]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (88:EC) [16:51:31:781]: Running product '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}' with elevated privileges: Product is assigned.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding UPDATEKMSDRIVERS property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying UPDATECLASSFILTER property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying DATACONTROL property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying DEVICECONTROL property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying WEBSCANNING property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\WINDOWS\system32'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1496'.
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (88:EC) [16:51:31:781]: MSIRESTARTMANAGERCONTROL property is ignored on this version of Windows.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: TRANSFORMS property is now:
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Application Data
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\NetHood
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\PrintHood
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Recent
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\SendTo
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Templates
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Administrative Tools
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Desktop
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Guangyu'.
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\a43ac53.msi'.
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi'.
MSI (s) (88:EC) [16:51:31:812]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (88:EC) [16:51:31:812]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (s) (88:EC) [16:51:31:812]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (88:EC) [16:51:31:812]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:EC) [16:51:31:812]: User policy value 'DisableRollback' is 0
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 11/7/2011  16:51:31 ===
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (88:EC) [16:51:31:812]: Doing action: INSTALL
Action start 16:51:31: INSTALL.
MSI (s) (88:EC) [16:51:31:828]: Running ExecuteSequence
MSI (s) (88:EC) [16:51:31:828]: Doing action: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
MSI (s) (88:EC) [16:51:31:828]: PROPERTY CHANGE: Adding WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:828]: Doing action: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:828]: PROPERTY CHANGE: Adding SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:843]: PROPERTY CHANGE: Adding WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:843]: PROPERTY CHANGE: Adding SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: PROPERTY CHANGE: Adding SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:875]: Doing action: AppSearch
Action ended 16:51:31: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: Note: 1: 2262 2: AppSearch 3: -2147287038
Action start 16:51:31: AppSearch.
MSI (s) (88:EC) [16:51:31:875]: Doing action: LaunchConditions
Action ended 16:51:31: AppSearch. Return value 1.
Action start 16:51:31: LaunchConditions.
MSI (s) (88:EC) [16:51:31:875]: Skipping action: CheckUserIsSophosAdmin (condition is false)
MSI (s) (88:EC) [16:51:31:875]: Skipping action: TP_CheckRemoveAllowed (condition is false)
MSI (s) (88:EC) [16:51:31:875]: Doing action: FindRelatedProducts
Action ended 16:51:31: LaunchConditions. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: Note: 1: 2262 2: Upgrade 3: -2147287038

:18561


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  • 0

    You are right. It looks the system might be tampered with. The owership/full control of Administrators and/or SYSTEM to the AppInit_DLLs key and HKLM/Software/Classes in the registry was removed. After restoring all these, the SAV was successfully re-installed. Thanks.

    :18763
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  • 0

    You are right. It looks the system might be tampered with. The owership/full control of Administrators and/or SYSTEM to the AppInit_DLLs key and HKLM/Software/Classes in the registry was removed. After restoring all these, the SAV was successfully re-installed. Thanks.

    :18763
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