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SAV installation error

msima

User tried to install Sophos 9.7 over 9.5 on a WinXP computer, but for some reason, the software appeared not to be updated (still showing 9.5).  Then uninstalled Sophos, deleted all the folders (C:\Program Files\Sophos..., C:\Windows\Temp\..., etc), and removed everything appeared to be associated with "sophos" in the registry. When tried to re-install Sophos 9.7 after restarting the computer, all the packages could be downloaded and autoupdate seemed to be installed, but the process always failed during "Starting Sophos Anti-virus for Windows 2000+ setup..." (every time when using "Update now"). So basically the AV part couldn't be installed. Any suggestions will be much appreaciated.

This is the Sophos Anti-Virus Install Log: (Sorry for the long posts; it looks there is no way to add an attachment)

2011-11-07 16:51:30 Info: Logging started: installing/upgrading Sophos Anti-Virus
2011-11-07 16:51:30 Info: InstallFromPath is: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\
2011-11-07 16:51:30 Info: InstallToPath is:
2011-11-07 16:51:31 Info: SAV is not installed. Installing to {InstallToPath}
2011-11-07 16:51:31 Info: Installing sav only: 0
2011-11-07 16:51:31 Managed install
2011-11-07 16:51:31 Info: MSXML6 is installed
2011-11-07 16:51:31 Info: MSXML version has changed. Full update required
2011-11-07 16:51:31 Info: Performing major update of Sophos Anti-Virus using msi.
2011-11-07 16:51:31 Update is signalled.
2011-11-07 16:51:31 Info: Web scanning will be installed
2011-11-07 16:51:31 Info: MSXML6 is installed
2011-11-07 16:51:31 Info: no existing installation of Sophos Anti-Virus was found
2011-11-07 16:51:31 Restart required for Data Control (clean managed full install)
2011-11-07 16:51:31 Info: Transform file returned:
2011-11-07 16:51:31 Info: SAV Setup plugin: running MsiInstallProduct (C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi, INSTALLDIR="" REBOOT=ReallySuppress UPDATEDRIVERS=1 UPDATEBOOTDRIVERS=1 UPDATEKMSDRIVERS=1 UPDATECLASSFILTER=1 SAVIONLY=0 MANAGED=1 DATACONTROL=1 DEVICECONTROL=1 WEBSCANNING=1)
=== Verbose logging started: 11/7/2011  16:51:31  Build type: SHIP UNICODE 4.05.6001.00  Calling process: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\alupdate.exe ===
MSI (c) (D8:90) [16:51:31:453]: Resetting cached policy values
MSI (c) (D8:90) [16:51:31:453]: Machine policy value 'Debug' is 0
MSI (c) (D8:90) [16:51:31:453]: ******* RunEngine:
           ******* Product: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (D8:90) [16:51:31:453]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (D8:90) [16:51:31:453]: Grabbed execution mutex.
MSI (c) (D8:90) [16:51:31:531]: Cloaking enabled.
MSI (c) (D8:90) [16:51:31:531]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D8:90) [16:51:31:546]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:C8) [16:51:31:562]: Running installation inside multi-package transaction C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
MSI (s) (88:C8) [16:51:31:562]: Grabbed execution mutex.
MSI (s) (88:EC) [16:51:31:562]: Resetting cached policy values
MSI (s) (88:EC) [16:51:31:562]: Machine policy value 'Debug' is 0
MSI (s) (88:EC) [16:51:31:562]: ******* RunEngine:
           ******* Product: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (88:EC) [16:51:31:562]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (88:EC) [16:51:31:656]: File will have security applied from OpCode.
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi' against software restriction policy
MSI (s) (88:EC) [16:51:31:703]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi is not digitally signed
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi is permitted to run because the user token authorizes execution (system or service token).
MSI (s) (88:EC) [16:51:31:703]: End dialog not enabled
MSI (s) (88:EC) [16:51:31:703]: Original package ==> C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
MSI (s) (88:EC) [16:51:31:703]: Package we're running from ==> C:\WINDOWS\Installer\a43ac53.msi
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: looking for appcompat database entry with ProductCode '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'.
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (88:EC) [16:51:31:765]: MSCOREE not loaded loading copy from system32
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'TransformsSecure' is 0
MSI (s) (88:EC) [16:51:31:765]: User policy value 'TransformsAtSource' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisablePatch' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: looking for appcompat database entry with ProductCode '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'.
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (88:EC) [16:51:31:765]: Transforms are not secure.
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\WINDOWS\TEMP\Sophos Anti-Virus Install Log_111108_125130.txt'.
MSI (s) (88:EC) [16:51:31:765]: Command Line: INSTALLDIR= REBOOT=ReallySuppress UPDATEDRIVERS=1 UPDATEBOOTDRIVERS=1 UPDATEKMSDRIVERS=1 UPDATECLASSFILTER=1 SAVIONLY=0 MANAGED=1 DATACONTROL=1 DEVICECONTROL=1 WEBSCANNING=1 CURRENTDIRECTORY=C:\WINDOWS\system32 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=1496
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{978F59FD-16BA-4622-B453-E731EF6D8A21}'.
MSI (s) (88:EC) [16:51:31:765]: Product Code passed to Engine.Initialize:           ''
MSI (s) (88:EC) [16:51:31:765]: Product Code from property table before transforms: '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'
MSI (s) (88:EC) [16:51:31:765]: Product Code from property table after transforms:  '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'
MSI (s) (88:EC) [16:51:31:765]: Product not registered: beginning first-time install
MSI (s) (88:EC) [16:51:31:765]: Product {9ACB414D-9347-40B6-A453-5EFB2DB59DFA} is not managed.
MSI (s) (88:EC) [16:51:31:765]: MSI_LUA: Credential prompt functionality not available on this operating system
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (88:EC) [16:51:31:765]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (88:EC) [16:51:31:765]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (88:EC) [16:51:31:765]: Adding new sources is allowed.
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:765]: Package name extracted from package path: 'Sophos Anti-Virus.msi'
MSI (s) (88:EC) [16:51:31:765]: Package to be registered: 'Sophos Anti-Virus.msi'
MSI (s) (88:EC) [16:51:31:781]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'DisableMsi' is 0
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (88:EC) [16:51:31:781]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (88:EC) [16:51:31:781]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (88:EC) [16:51:31:781]: Running product '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}' with elevated privileges: Product is assigned.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding UPDATEKMSDRIVERS property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying UPDATECLASSFILTER property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying DATACONTROL property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying DEVICECONTROL property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying WEBSCANNING property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\WINDOWS\system32'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1496'.
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (88:EC) [16:51:31:781]: MSIRESTARTMANAGERCONTROL property is ignored on this version of Windows.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: TRANSFORMS property is now:
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Application Data
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\NetHood
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\PrintHood
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Recent
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\SendTo
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Templates
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Administrative Tools
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Desktop
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Guangyu'.
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\a43ac53.msi'.
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi'.
MSI (s) (88:EC) [16:51:31:812]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (88:EC) [16:51:31:812]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (s) (88:EC) [16:51:31:812]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (88:EC) [16:51:31:812]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:EC) [16:51:31:812]: User policy value 'DisableRollback' is 0
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 11/7/2011  16:51:31 ===
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (88:EC) [16:51:31:812]: Doing action: INSTALL
Action start 16:51:31: INSTALL.
MSI (s) (88:EC) [16:51:31:828]: Running ExecuteSequence
MSI (s) (88:EC) [16:51:31:828]: Doing action: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
MSI (s) (88:EC) [16:51:31:828]: PROPERTY CHANGE: Adding WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:828]: Doing action: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:828]: PROPERTY CHANGE: Adding SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:843]: PROPERTY CHANGE: Adding WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:843]: PROPERTY CHANGE: Adding SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: PROPERTY CHANGE: Adding SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:875]: Doing action: AppSearch
Action ended 16:51:31: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: Note: 1: 2262 2: AppSearch 3: -2147287038
Action start 16:51:31: AppSearch.
MSI (s) (88:EC) [16:51:31:875]: Doing action: LaunchConditions
Action ended 16:51:31: AppSearch. Return value 1.
Action start 16:51:31: LaunchConditions.
MSI (s) (88:EC) [16:51:31:875]: Skipping action: CheckUserIsSophosAdmin (condition is false)
MSI (s) (88:EC) [16:51:31:875]: Skipping action: TP_CheckRemoveAllowed (condition is false)
MSI (s) (88:EC) [16:51:31:875]: Doing action: FindRelatedProducts
Action ended 16:51:31: LaunchConditions. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: Note: 1: 2262 2: Upgrade 3: -2147287038

:18561


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    ...

    Property(S): payload.8.0.50727.4053.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E = C:\WINDOWS\winsxs\x86_policy.8.0.Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_2a9a3690\
    Property(S): SWIDIR.11DACB83_28A7_4FA6_AF5B_C006E340C101 = C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\
    Property(S): ApplicationUsers = AllUsers
    Property(S): AgreeToLicense = No
    Property(S): _IsMaintenance = Change
    Property(S): IS_SQLSERVER_USERNAME = sa
    Property(S): IS_SQLSERVER_AUTHENTICATION = 0
    Property(S): SetupType = Typical
    Property(S): _IsSetupTypeMin = Typical
    Property(S): Display_IsBitmapDlg = 1
    Property(S): EventType = BEGIN_SYSTEM_CHANGE
    Property(S): UPDATEDRIVERS = 0
    Property(S): AFTERREBOOT = 0
    Property(S): APPLYCLASSICCONFIG = 0
    Property(S): ARPCOMMENTS = Protects your computer and network from threats
    Property(S): ARPCONTACT = Sophos Technical Support
    Property(S): ARPHELPLINK = http://www.sophos.com/support
    Property(S): ARPHELPTELEPHONE = 
    Property(S): ARPNOMODIFY = 1
    Property(S): ARPNOREPAIR = 1
    Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
    Property(S): ARPURLINFOABOUT = http://www.sophos.com
    Property(S): ARPURLUPDATEINFO = http://www.sophos.com/support/updates
    Property(S): BOOTDRIVERSIGNED = 1
    Property(S): CHECKFORCOMPETITORS = 1
    Property(S): CHECKFORSCF = 1
    Property(S): CLASSFILTERPRESENT = 0
    Property(S): CopyBDLs = 0
    Property(S): CopyIDEs = 0
    Property(S): DATACONTROL = 1
    Property(S): DEVICECONTROL = 1
    Property(S): DISABLEONACCESS = 0
    Property(S): DRIVERVERSION = XP
    Property(S): DWUSINTERVAL = 30
    Property(S): DWUSLINK = CEFB20B8799BE0FF99ACA7283EEC978FC9CBA08F698BB7F8CE8B5788D9ECA0BFBE3C07EF89AC
    Property(S): DefaultUIFont = Tahoma8
    Property(S): DialogCaption = InstallShield for Windows Installer
    Property(S): DisplayNameCustom = Custom
    Property(S): DisplayNameMinimal = Minimal
    Property(S): DisplayNameTypical = Typical
    Property(S): ErrorDialog = SetupError
    Property(S): FIRST_INSTALL_DATE = 0
    Property(S): IDEONLY = 0
    Property(S): INSTALLLEVEL = 100
    Property(S): ISVROOT_PORT_NO = 0
    Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
    Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
    Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
    Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
    Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
    Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
    Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
    Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
    Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
    Property(S): InstallChoice = AR
    Property(S): MAJORUPGRADE = 0
    Property(S): MANAGED = 1
    Property(S): MSIRESTARTMANAGERCONTROL = Disable
    Property(S): Manufacturer = Sophos Limited
    Property(S): NEEDREBOOT = 0
    Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
    Property(S): PROCESSOR_NX_ENABLED = 0
    Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
    Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
    Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
    Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
    Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
    Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
    Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
    Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
    Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
    Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
    Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
    Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
    Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
    Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
    Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
    Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
    Property(S): ProductCode = {9ACB414D-9347-40B6-A453-5EFB2DB59DFA}
    Property(S): ProductID = none
    Property(S): ProductLanguage = 1033
    Property(S): ProductName = Sophos Anti-Virus
    Property(S): ProductVersion = 9.7.6
    Property(S): ProgressType0 = install
    Property(S): ProgressType1 = Installing
    Property(S): ProgressType2 = installed
    Property(S): ProgressType3 = installs
    Property(S): RebootYesNo = Yes
    Property(S): ReinstallModeText = omus
    Property(S): SAVIONLY = 0
    Property(S): SCRIPTDIR = [SOURCEDIR]
    Property(S): SequenceNumber = 0
    Property(S): UNINSTALLBOOTDRIVERS = 1
    Property(S): UNINSTALLCLASSFILTER = 1
    Property(S): UNINSTALLDRIVERS = 1
    Property(S): UNINSTALLERROR = An older version of Sophos Anti-Virus has not been fully removed from your machine. Please reboot your machine before attempting to install Sophos Anti-Virus.
    Property(S): UNINSTALLKMSDRIVERS = 1
    Property(S): UPDATEBOOTDRIVERS = 1
    Property(S): UPDATECLASSFILTER = 1
    Property(S): VIRUSDATAUPDATE = 0
    Property(S): WEBSCANNING = 1
    Property(S): ISReleaseFlags = SAV
    Property(S): RollBackInstallDeviceControl = C:\Program Files\Sophos\Sophos Anti-Virus\
    Property(S): ROOTDRIVE = C:\
    Property(S): AdminUser = 1
    Property(S): ACTION = INSTALL
    Property(S): UILevel = 2
    Property(S): OriginalDatabase = C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
    Property(S): DATABASE = C:\WINDOWS\Installer\a43ac53.msi
    Property(S): Privileged = 1
    Property(S): RedirectedDllSupport = 2
    Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
    Property(S): InstallShieldTempProp = 0
    Property(S): MsiNetAssemblySupport = 2.0.50727.3053
    Property(S): Date = 11/7/2011
    Property(S): Time = 16:52:12
    Property(S): TTCSupport = 1
    Property(S): ColorBits = 32
    Property(S): TextInternalLeading = 3
    Property(S): TextHeight = 16
    Property(S): BorderSide = 1
    Property(S): BorderTop = 1
    Property(S): CaptionHeight = 30
    Property(S): ScreenY = 900
    Property(S): ScreenX = 1600
    Property(S): SystemLanguageID = 1033
    Property(S): ComputerName = ZJ
    Property(S): UserLanguageID = 1033
    Property(S): UserSID = S-1-5-18
    Property(S): LogonUser = SYSTEM
    Property(S): VirtualMemory = 828
    Property(S): USERNAME = Guangyu
    Property(S): PhysicalMemory = 1023
    Property(S): Intel = 15
    Property(S): ShellAdvtSupport = 1
    Property(S): OLEAdvtSupport = 1
    Property(S): GPTSupport = 1
    Property(S): MyPicturesFolder = C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures\
    Property(S): RecentFolder = C:\WINDOWS\system32\config\systemprofile\Recent\
    Property(S): PrintHoodFolder = C:\WINDOWS\system32\config\systemprofile\PrintHood\
    Property(S): PersonalFolder = C:\WINDOWS\system32\config\systemprofile\My Documents\
    Property(S): NetHoodFolder = C:\WINDOWS\system32\config\systemprofile\NetHood\
    Property(S): AppDataFolder = C:\WINDOWS\system32\config\systemprofile\Application Data\
    Property(S): RemoteAdminTS = 1
    Property(S): MsiNTProductType = 1
    Property(S): ServicePackLevelMinor = 0
    Property(S): ServicePackLevel = 3
    Property(S): WindowsBuild = 2600
    Property(S): VersionMsi = 4.05
    Property(S): VersionDatabase = 200
    Property(S): MsiSystemRebootPending = 1
    Property(S): CLIENTPROCESSID = 1496
    Property(S): MSICLIENTUSESEXTERNALUI = 1
    Property(S): CLIENTUILEVEL = 3
    Property(S): CURRENTDIRECTORY = C:\WINDOWS\system32
    Property(S): UPDATEKMSDRIVERS = 1
    Property(S): REBOOT = ReallySuppress
    Property(S): PackagecodeChanging = 1
    Property(S): ProductState = -1
    Property(S): PackageCode = {978F59FD-16BA-4622-B453-E731EF6D8A21}
    Property(S): MsiLogFileLocation = C:\WINDOWS\TEMP\Sophos Anti-Virus Install Log_111108_125130.txt
    Property(S): CostingComplete = 1
    Property(S): OutOfDiskSpace = 0
    Property(S): OutOfNoRbDiskSpace = 0
    Property(S): PrimaryVolumeSpaceAvailable = 0
    Property(S): PrimaryVolumeSpaceRequired = 0
    Property(S): PrimaryVolumeSpaceRemaining = 0
    Property(S): SOURCEDIR = C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\
    Property(S): SourcedirProduct = {9ACB414D-9347-40B6-A453-5EFB2DB59DFA}
    Property(S): ProductToBeRegistered = 1
    MSI (s) (88:EC) [16:52:12:375]: Note: 1: 1708
    MSI (s) (88:EC) [16:52:12:375]: Product: Sophos Anti-Virus -- Installation operation failed.

    MSI (s) (88:EC) [16:52:12:375]: Windows Installer installed the product. Product Name: Sophos Anti-Virus. Product Version: 9.7.6. Product Language: 1033. Installation success or error status: 1603.

    MSI (s) (88:EC) [16:52:12:406]: Cleaning up uninstalled install packages, if any exist
    MSI (s) (88:EC) [16:52:12:406]: MainEngineThread is returning 1603
    MSI (s) (88:C8) [16:52:12:406]: No System Restore sequence number for this installation.
    === Logging stopped: 11/7/2011  16:52:12 ===
    MSI (s) (88:C8) [16:52:12:406]: User policy value 'DisableRollback' is 0
    MSI (s) (88:C8) [16:52:12:406]: Machine policy value 'DisableRollback' is 0
    MSI (s) (88:C8) [16:52:12:406]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (88:C8) [16:52:12:406]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (88:C8) [16:52:12:406]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (88:C8) [16:52:12:406]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (88:C8) [16:52:12:406]: Restoring environment variables
    MSI (c) (D8:90) [16:52:12:406]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (D8:90) [16:52:12:406]: MainEngineThread is returning 1603
    === Verbose logging stopped: 11/7/2011  16:52:12 ===

    Please let me know if you need the omitted parts or anything else. Thanks a lot again in advance.

    :18567
Reply
  • 0

    ...

    Property(S): payload.8.0.50727.4053.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E = C:\WINDOWS\winsxs\x86_policy.8.0.Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_2a9a3690\
    Property(S): SWIDIR.11DACB83_28A7_4FA6_AF5B_C006E340C101 = C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\
    Property(S): ApplicationUsers = AllUsers
    Property(S): AgreeToLicense = No
    Property(S): _IsMaintenance = Change
    Property(S): IS_SQLSERVER_USERNAME = sa
    Property(S): IS_SQLSERVER_AUTHENTICATION = 0
    Property(S): SetupType = Typical
    Property(S): _IsSetupTypeMin = Typical
    Property(S): Display_IsBitmapDlg = 1
    Property(S): EventType = BEGIN_SYSTEM_CHANGE
    Property(S): UPDATEDRIVERS = 0
    Property(S): AFTERREBOOT = 0
    Property(S): APPLYCLASSICCONFIG = 0
    Property(S): ARPCOMMENTS = Protects your computer and network from threats
    Property(S): ARPCONTACT = Sophos Technical Support
    Property(S): ARPHELPLINK = http://www.sophos.com/support
    Property(S): ARPHELPTELEPHONE = 
    Property(S): ARPNOMODIFY = 1
    Property(S): ARPNOREPAIR = 1
    Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
    Property(S): ARPURLINFOABOUT = http://www.sophos.com
    Property(S): ARPURLUPDATEINFO = http://www.sophos.com/support/updates
    Property(S): BOOTDRIVERSIGNED = 1
    Property(S): CHECKFORCOMPETITORS = 1
    Property(S): CHECKFORSCF = 1
    Property(S): CLASSFILTERPRESENT = 0
    Property(S): CopyBDLs = 0
    Property(S): CopyIDEs = 0
    Property(S): DATACONTROL = 1
    Property(S): DEVICECONTROL = 1
    Property(S): DISABLEONACCESS = 0
    Property(S): DRIVERVERSION = XP
    Property(S): DWUSINTERVAL = 30
    Property(S): DWUSLINK = CEFB20B8799BE0FF99ACA7283EEC978FC9CBA08F698BB7F8CE8B5788D9ECA0BFBE3C07EF89AC
    Property(S): DefaultUIFont = Tahoma8
    Property(S): DialogCaption = InstallShield for Windows Installer
    Property(S): DisplayNameCustom = Custom
    Property(S): DisplayNameMinimal = Minimal
    Property(S): DisplayNameTypical = Typical
    Property(S): ErrorDialog = SetupError
    Property(S): FIRST_INSTALL_DATE = 0
    Property(S): IDEONLY = 0
    Property(S): INSTALLLEVEL = 100
    Property(S): ISVROOT_PORT_NO = 0
    Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
    Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
    Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
    Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
    Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
    Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
    Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
    Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
    Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
    Property(S): InstallChoice = AR
    Property(S): MAJORUPGRADE = 0
    Property(S): MANAGED = 1
    Property(S): MSIRESTARTMANAGERCONTROL = Disable
    Property(S): Manufacturer = Sophos Limited
    Property(S): NEEDREBOOT = 0
    Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
    Property(S): PROCESSOR_NX_ENABLED = 0
    Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
    Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
    Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
    Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
    Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
    Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
    Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
    Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
    Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
    Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
    Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
    Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
    Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
    Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
    Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
    Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
    Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
    Property(S): ProductCode = {9ACB414D-9347-40B6-A453-5EFB2DB59DFA}
    Property(S): ProductID = none
    Property(S): ProductLanguage = 1033
    Property(S): ProductName = Sophos Anti-Virus
    Property(S): ProductVersion = 9.7.6
    Property(S): ProgressType0 = install
    Property(S): ProgressType1 = Installing
    Property(S): ProgressType2 = installed
    Property(S): ProgressType3 = installs
    Property(S): RebootYesNo = Yes
    Property(S): ReinstallModeText = omus
    Property(S): SAVIONLY = 0
    Property(S): SCRIPTDIR = [SOURCEDIR]
    Property(S): SequenceNumber = 0
    Property(S): UNINSTALLBOOTDRIVERS = 1
    Property(S): UNINSTALLCLASSFILTER = 1
    Property(S): UNINSTALLDRIVERS = 1
    Property(S): UNINSTALLERROR = An older version of Sophos Anti-Virus has not been fully removed from your machine. Please reboot your machine before attempting to install Sophos Anti-Virus.
    Property(S): UNINSTALLKMSDRIVERS = 1
    Property(S): UPDATEBOOTDRIVERS = 1
    Property(S): UPDATECLASSFILTER = 1
    Property(S): VIRUSDATAUPDATE = 0
    Property(S): WEBSCANNING = 1
    Property(S): ISReleaseFlags = SAV
    Property(S): RollBackInstallDeviceControl = C:\Program Files\Sophos\Sophos Anti-Virus\
    Property(S): ROOTDRIVE = C:\
    Property(S): AdminUser = 1
    Property(S): ACTION = INSTALL
    Property(S): UILevel = 2
    Property(S): OriginalDatabase = C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
    Property(S): DATABASE = C:\WINDOWS\Installer\a43ac53.msi
    Property(S): Privileged = 1
    Property(S): RedirectedDllSupport = 2
    Property(S): MsiWin32AssemblySupport = 5.1.2600.5512
    Property(S): InstallShieldTempProp = 0
    Property(S): MsiNetAssemblySupport = 2.0.50727.3053
    Property(S): Date = 11/7/2011
    Property(S): Time = 16:52:12
    Property(S): TTCSupport = 1
    Property(S): ColorBits = 32
    Property(S): TextInternalLeading = 3
    Property(S): TextHeight = 16
    Property(S): BorderSide = 1
    Property(S): BorderTop = 1
    Property(S): CaptionHeight = 30
    Property(S): ScreenY = 900
    Property(S): ScreenX = 1600
    Property(S): SystemLanguageID = 1033
    Property(S): ComputerName = ZJ
    Property(S): UserLanguageID = 1033
    Property(S): UserSID = S-1-5-18
    Property(S): LogonUser = SYSTEM
    Property(S): VirtualMemory = 828
    Property(S): USERNAME = Guangyu
    Property(S): PhysicalMemory = 1023
    Property(S): Intel = 15
    Property(S): ShellAdvtSupport = 1
    Property(S): OLEAdvtSupport = 1
    Property(S): GPTSupport = 1
    Property(S): MyPicturesFolder = C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures\
    Property(S): RecentFolder = C:\WINDOWS\system32\config\systemprofile\Recent\
    Property(S): PrintHoodFolder = C:\WINDOWS\system32\config\systemprofile\PrintHood\
    Property(S): PersonalFolder = C:\WINDOWS\system32\config\systemprofile\My Documents\
    Property(S): NetHoodFolder = C:\WINDOWS\system32\config\systemprofile\NetHood\
    Property(S): AppDataFolder = C:\WINDOWS\system32\config\systemprofile\Application Data\
    Property(S): RemoteAdminTS = 1
    Property(S): MsiNTProductType = 1
    Property(S): ServicePackLevelMinor = 0
    Property(S): ServicePackLevel = 3
    Property(S): WindowsBuild = 2600
    Property(S): VersionMsi = 4.05
    Property(S): VersionDatabase = 200
    Property(S): MsiSystemRebootPending = 1
    Property(S): CLIENTPROCESSID = 1496
    Property(S): MSICLIENTUSESEXTERNALUI = 1
    Property(S): CLIENTUILEVEL = 3
    Property(S): CURRENTDIRECTORY = C:\WINDOWS\system32
    Property(S): UPDATEKMSDRIVERS = 1
    Property(S): REBOOT = ReallySuppress
    Property(S): PackagecodeChanging = 1
    Property(S): ProductState = -1
    Property(S): PackageCode = {978F59FD-16BA-4622-B453-E731EF6D8A21}
    Property(S): MsiLogFileLocation = C:\WINDOWS\TEMP\Sophos Anti-Virus Install Log_111108_125130.txt
    Property(S): CostingComplete = 1
    Property(S): OutOfDiskSpace = 0
    Property(S): OutOfNoRbDiskSpace = 0
    Property(S): PrimaryVolumeSpaceAvailable = 0
    Property(S): PrimaryVolumeSpaceRequired = 0
    Property(S): PrimaryVolumeSpaceRemaining = 0
    Property(S): SOURCEDIR = C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\
    Property(S): SourcedirProduct = {9ACB414D-9347-40B6-A453-5EFB2DB59DFA}
    Property(S): ProductToBeRegistered = 1
    MSI (s) (88:EC) [16:52:12:375]: Note: 1: 1708
    MSI (s) (88:EC) [16:52:12:375]: Product: Sophos Anti-Virus -- Installation operation failed.

    MSI (s) (88:EC) [16:52:12:375]: Windows Installer installed the product. Product Name: Sophos Anti-Virus. Product Version: 9.7.6. Product Language: 1033. Installation success or error status: 1603.

    MSI (s) (88:EC) [16:52:12:406]: Cleaning up uninstalled install packages, if any exist
    MSI (s) (88:EC) [16:52:12:406]: MainEngineThread is returning 1603
    MSI (s) (88:C8) [16:52:12:406]: No System Restore sequence number for this installation.
    === Logging stopped: 11/7/2011  16:52:12 ===
    MSI (s) (88:C8) [16:52:12:406]: User policy value 'DisableRollback' is 0
    MSI (s) (88:C8) [16:52:12:406]: Machine policy value 'DisableRollback' is 0
    MSI (s) (88:C8) [16:52:12:406]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (88:C8) [16:52:12:406]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (88:C8) [16:52:12:406]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (88:C8) [16:52:12:406]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (88:C8) [16:52:12:406]: Restoring environment variables
    MSI (c) (D8:90) [16:52:12:406]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (D8:90) [16:52:12:406]: MainEngineThread is returning 1603
    === Verbose logging stopped: 11/7/2011  16:52:12 ===

    Please let me know if you need the omitted parts or anything else. Thanks a lot again in advance.

    :18567
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