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SAV installation error

msima

User tried to install Sophos 9.7 over 9.5 on a WinXP computer, but for some reason, the software appeared not to be updated (still showing 9.5).  Then uninstalled Sophos, deleted all the folders (C:\Program Files\Sophos..., C:\Windows\Temp\..., etc), and removed everything appeared to be associated with "sophos" in the registry. When tried to re-install Sophos 9.7 after restarting the computer, all the packages could be downloaded and autoupdate seemed to be installed, but the process always failed during "Starting Sophos Anti-virus for Windows 2000+ setup..." (every time when using "Update now"). So basically the AV part couldn't be installed. Any suggestions will be much appreaciated.

This is the Sophos Anti-Virus Install Log: (Sorry for the long posts; it looks there is no way to add an attachment)

2011-11-07 16:51:30 Info: Logging started: installing/upgrading Sophos Anti-Virus
2011-11-07 16:51:30 Info: InstallFromPath is: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\
2011-11-07 16:51:30 Info: InstallToPath is:
2011-11-07 16:51:31 Info: SAV is not installed. Installing to {InstallToPath}
2011-11-07 16:51:31 Info: Installing sav only: 0
2011-11-07 16:51:31 Managed install
2011-11-07 16:51:31 Info: MSXML6 is installed
2011-11-07 16:51:31 Info: MSXML version has changed. Full update required
2011-11-07 16:51:31 Info: Performing major update of Sophos Anti-Virus using msi.
2011-11-07 16:51:31 Update is signalled.
2011-11-07 16:51:31 Info: Web scanning will be installed
2011-11-07 16:51:31 Info: MSXML6 is installed
2011-11-07 16:51:31 Info: no existing installation of Sophos Anti-Virus was found
2011-11-07 16:51:31 Restart required for Data Control (clean managed full install)
2011-11-07 16:51:31 Info: Transform file returned:
2011-11-07 16:51:31 Info: SAV Setup plugin: running MsiInstallProduct (C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi, INSTALLDIR="" REBOOT=ReallySuppress UPDATEDRIVERS=1 UPDATEBOOTDRIVERS=1 UPDATEKMSDRIVERS=1 UPDATECLASSFILTER=1 SAVIONLY=0 MANAGED=1 DATACONTROL=1 DEVICECONTROL=1 WEBSCANNING=1)
=== Verbose logging started: 11/7/2011  16:51:31  Build type: SHIP UNICODE 4.05.6001.00  Calling process: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\alupdate.exe ===
MSI (c) (D8:90) [16:51:31:453]: Resetting cached policy values
MSI (c) (D8:90) [16:51:31:453]: Machine policy value 'Debug' is 0
MSI (c) (D8:90) [16:51:31:453]: ******* RunEngine:
           ******* Product: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (D8:90) [16:51:31:453]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (D8:90) [16:51:31:453]: Grabbed execution mutex.
MSI (c) (D8:90) [16:51:31:531]: Cloaking enabled.
MSI (c) (D8:90) [16:51:31:531]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D8:90) [16:51:31:546]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (88:C8) [16:51:31:562]: Running installation inside multi-package transaction C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
MSI (s) (88:C8) [16:51:31:562]: Grabbed execution mutex.
MSI (s) (88:EC) [16:51:31:562]: Resetting cached policy values
MSI (s) (88:EC) [16:51:31:562]: Machine policy value 'Debug' is 0
MSI (s) (88:EC) [16:51:31:562]: ******* RunEngine:
           ******* Product: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
           ******* Action:
           ******* CommandLine: **********
MSI (s) (88:EC) [16:51:31:562]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (88:EC) [16:51:31:656]: File will have security applied from OpCode.
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi' against software restriction policy
MSI (s) (88:EC) [16:51:31:703]: Note: 1: 2262 2: DigitalSignature 3: -2147287038
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi is not digitally signed
MSI (s) (88:EC) [16:51:31:703]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi is permitted to run because the user token authorizes execution (system or service token).
MSI (s) (88:EC) [16:51:31:703]: End dialog not enabled
MSI (s) (88:EC) [16:51:31:703]: Original package ==> C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi
MSI (s) (88:EC) [16:51:31:703]: Package we're running from ==> C:\WINDOWS\Installer\a43ac53.msi
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: looking for appcompat database entry with ProductCode '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'.
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (88:EC) [16:51:31:765]: MSCOREE not loaded loading copy from system32
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'TransformsSecure' is 0
MSI (s) (88:EC) [16:51:31:765]: User policy value 'TransformsAtSource' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisablePatch' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (88:EC) [16:51:31:765]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: looking for appcompat database entry with ProductCode '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'.
MSI (s) (88:EC) [16:51:31:765]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (88:EC) [16:51:31:765]: Transforms are not secure.
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\WINDOWS\TEMP\Sophos Anti-Virus Install Log_111108_125130.txt'.
MSI (s) (88:EC) [16:51:31:765]: Command Line: INSTALLDIR= REBOOT=ReallySuppress UPDATEDRIVERS=1 UPDATEBOOTDRIVERS=1 UPDATEKMSDRIVERS=1 UPDATECLASSFILTER=1 SAVIONLY=0 MANAGED=1 DATACONTROL=1 DEVICECONTROL=1 WEBSCANNING=1 CURRENTDIRECTORY=C:\WINDOWS\system32 CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=1496
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{978F59FD-16BA-4622-B453-E731EF6D8A21}'.
MSI (s) (88:EC) [16:51:31:765]: Product Code passed to Engine.Initialize:           ''
MSI (s) (88:EC) [16:51:31:765]: Product Code from property table before transforms: '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'
MSI (s) (88:EC) [16:51:31:765]: Product Code from property table after transforms:  '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}'
MSI (s) (88:EC) [16:51:31:765]: Product not registered: beginning first-time install
MSI (s) (88:EC) [16:51:31:765]: Product {9ACB414D-9347-40B6-A453-5EFB2DB59DFA} is not managed.
MSI (s) (88:EC) [16:51:31:765]: MSI_LUA: Credential prompt functionality not available on this operating system
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (88:EC) [16:51:31:765]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (88:EC) [16:51:31:765]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (88:EC) [16:51:31:765]: Adding new sources is allowed.
MSI (s) (88:EC) [16:51:31:765]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:765]: Package name extracted from package path: 'Sophos Anti-Virus.msi'
MSI (s) (88:EC) [16:51:31:765]: Package to be registered: 'Sophos Anti-Virus.msi'
MSI (s) (88:EC) [16:51:31:781]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'DisableMsi' is 0
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (88:EC) [16:51:31:781]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (88:EC) [16:51:31:781]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (88:EC) [16:51:31:781]: Running product '{9ACB414D-9347-40B6-A453-5EFB2DB59DFA}' with elevated privileges: Product is assigned.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding UPDATEKMSDRIVERS property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying UPDATECLASSFILTER property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying DATACONTROL property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying DEVICECONTROL property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Modifying WEBSCANNING property. Its current value is '0'. Its new value: '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\WINDOWS\system32'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1496'.
MSI (s) (88:EC) [16:51:31:781]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (88:EC) [16:51:31:781]: MSIRESTARTMANAGERCONTROL property is ignored on this version of Windows.
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:781]: TRANSFORMS property is now:
MSI (s) (88:EC) [16:51:31:781]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Application Data
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\NetHood
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\PrintHood
MSI (s) (88:EC) [16:51:31:781]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Recent
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\SendTo
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Templates
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Application Data
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\My Documents\My Pictures
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs\Startup
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu\Programs
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Start Menu
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Desktop
MSI (s) (88:EC) [16:51:31:796]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Administrative Tools
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs\Startup
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu\Programs
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Start Menu
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Desktop
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\Documents and Settings\All Users\Templates
MSI (s) (88:EC) [16:51:31:812]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Guangyu'.
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\a43ac53.msi'.
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\TEMP\sophos_autoupdate1.dir\1320713470\Sophos Anti-Virus.msi'.
MSI (s) (88:EC) [16:51:31:812]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (88:EC) [16:51:31:812]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (s) (88:EC) [16:51:31:812]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (88:EC) [16:51:31:812]: Note: 1: 2262 2: PatchPackage 3: -2147287038
MSI (s) (88:EC) [16:51:31:812]: Machine policy value 'DisableRollback' is 0
MSI (s) (88:EC) [16:51:31:812]: User policy value 'DisableRollback' is 0
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 11/7/2011  16:51:31 ===
MSI (s) (88:EC) [16:51:31:812]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (88:EC) [16:51:31:812]: Doing action: INSTALL
Action start 16:51:31: INSTALL.
MSI (s) (88:EC) [16:51:31:828]: Running ExecuteSequence
MSI (s) (88:EC) [16:51:31:828]: Doing action: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
MSI (s) (88:EC) [16:51:31:828]: PROPERTY CHANGE: Adding WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:828]: Doing action: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:828]: PROPERTY CHANGE: Adding SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:843]: PROPERTY CHANGE: Adding WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:843]: PROPERTY CHANGE: Adding SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:843]: Doing action: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action ended 16:51:31: SystemFolder.66332652_9C28_58B1_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:859]: PROPERTY CHANGE: Adding WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.
Action start 16:51:31: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:859]: Doing action: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E
Action ended 16:51:31: WindowsFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: PROPERTY CHANGE: Adding SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.
Action start 16:51:31: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E.
MSI (s) (88:EC) [16:51:31:875]: Doing action: AppSearch
Action ended 16:51:31: SystemFolder.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: Note: 1: 2262 2: AppSearch 3: -2147287038
Action start 16:51:31: AppSearch.
MSI (s) (88:EC) [16:51:31:875]: Doing action: LaunchConditions
Action ended 16:51:31: AppSearch. Return value 1.
Action start 16:51:31: LaunchConditions.
MSI (s) (88:EC) [16:51:31:875]: Skipping action: CheckUserIsSophosAdmin (condition is false)
MSI (s) (88:EC) [16:51:31:875]: Skipping action: TP_CheckRemoveAllowed (condition is false)
MSI (s) (88:EC) [16:51:31:875]: Doing action: FindRelatedProducts
Action ended 16:51:31: LaunchConditions. Return value 1.
MSI (s) (88:EC) [16:51:31:875]: Note: 1: 2262 2: Upgrade 3: -2147287038

:18561


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    I had this exact problem on one pc and tried multiple suggestions found around the web, but it was: http://www.sophos.com/en-us/support/knowledgebase/57500.aspx which proved to move my focus onto the actual cause and.. my fix. It referenced the following registry keys: 32 Bit operating systems: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows 64 bit operating systems HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\WindowsNT\CurrentVersion\Windows I noticed on the pc that was giving me the trouble that the 'Windows' key was missing on the pc that was having the problem with installing the Sophos Anti-Virus, so I created it and ensured Administrators and System had full control on the key. Then simply did an 'update now' using the sophos system tray shield (after it not working before to install), and the update ran through flawlessly. One fully up to date pc with the sophos antivirus now working. Hope this helps others as it had me >.< this close to an operating system rebuild to cure. J
    :41649
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    I had this exact problem on one pc and tried multiple suggestions found around the web, but it was: http://www.sophos.com/en-us/support/knowledgebase/57500.aspx which proved to move my focus onto the actual cause and.. my fix. It referenced the following registry keys: 32 Bit operating systems: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows 64 bit operating systems HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\WindowsNT\CurrentVersion\Windows I noticed on the pc that was giving me the trouble that the 'Windows' key was missing on the pc that was having the problem with installing the Sophos Anti-Virus, so I created it and ensured Administrators and System had full control on the key. Then simply did an 'update now' using the sophos system tray shield (after it not working before to install), and the update ran through flawlessly. One fully up to date pc with the sophos antivirus now working. Hope this helps others as it had me >.< this close to an operating system rebuild to cure. J
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