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Sophos 4.5 to 5.1 Upgrade

Paul-UoP

HI,

I am currently trying to upgrade out Sophos infrasturcture from 4.5 to 51.We two servers 1 running the DA and the other running the Managment Server & Console

I am trying to upgrade the DB server (Windows 2003 x64 R2 SP2 running SQL server 2005) but everytime I run the 5.1 instller i get the following error message:

Unable to install Sophos Enterprise Console

MSI terminated unexepectedly.

The bootstrapper log states

20/06/2013 10:52:10, INFO : Command: Sophos Enterprise Console Backup Tool succeeded
20/06/2013 10:52:10, INFO : About to disable custom actions in cached Sophos Enterprise Console MSI that would otherwise prevent upgrade from succeeding
20/06/2013 10:52:10, INFO : Path to cached Sophos Enterprise Console msi: C:\WINDOWS\Installer\902b7.msi
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Abort_NO_UI_v5'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Abort_NO_UI_v6'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='Run_ARP_Applet'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='MMC_Kill'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='GroupAndUser_Delete.36CEF5E1_0A61_4F3D_8021_3EB65C4966D0'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='GroupAndUser_DeleteRB.36CEF5E1_0A61_4F3D_8021_3EB65C4966D0'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='DeleteAdminGroup_Uninstall.A7BF7F78_EC24_4CF0_9C11_B360F063EAEB'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallExecuteSequence` SET `Condition`='0' WHERE `Action`='CleanUp'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallUISequence` SET `Condition`='0' WHERE `Action`='SUM_Uninstall'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, INFO : About to execute MSI query: UPDATE `InstallUISequence` SET `Condition`='0' WHERE `Action`='SUM_Delete_Admin_Share'
20/06/2013 10:52:10, ERROR : MsiDatabaseOpenView failed with error: 6
20/06/2013 10:52:10, ERROR : Failed to disable custom actions from cached MSI.  Error: 6
20/06/2013 10:52:10, ERROR : Failed to update registry to make SUM visible in Add Remove Programs
20/06/2013 10:52:10, INFO : About to Uninstall Sophos Enterprise Console
20/06/2013 10:52:17, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI
20/06/2013 10:52:17, INFO : Deactivate state: Installing
20/06/2013 10:52:17, INFO : Activate state: Failing
20/06/2013 10:52:17, INFO : Uninstallation of Sophos Enterprise Console failed with error code: 1603
20/06/2013 10:52:17, INFO : Ended uninstalling Sophos Enterprise Console
20/06/2013 10:52:17, INFO : Installation failed with error code: 1603
20/06/2013 10:52:17, INFO : Deactivate state: Failing
20/06/2013 10:52:17, INFO : Activate state: Failed
20/06/2013 10:52:17, INFO : Entered Installation failed page.
20/06/2013 10:52:17, INFO : There is not a SOPHOS instance on the local machine
20/06/2013 10:52:17, INFO : Uninitialized COM in SQL server searcher thread
20/06/2013 10:56:45, INFO : Opening logs folder: C:\Documents and Settings\All Users\Application Data\Sophos\Management Installer
20/06/2013 10:56:45, ERROR : Could not open temp folder. ShellExecute() returned error: 33 - The process cannot access the file because another process has locked a portion of the file.

The Sophos_Sophos Enterpirse Console states

MSI (s) (70:40) [10:52:17:732]: Note: 1: 1725 
MSI (s) (70:40) [10:52:17:732]: Product: Sophos Enterprise Console -- Removal failed.

MSI (s) (70:40) [10:52:17:748]: Windows Installer removed the product. Product Name: Sophos Enterprise Console. Product Version: 4.5.0. Product Language: 1033. Removal success or error status: 1603.

MSI (s) (70:40) [10:52:17:795]: Cleaning up uninstalled install packages, if any exist
MSI (s) (70:40) [10:52:17:795]: MainEngineThread is returning 1603
MSI (s) (70:A0) [10:52:17:795]: No System Restore sequence number for this installation.
=== Logging stopped: 20/06/2013  10:52:17 ===
MSI (s) (70:A0) [10:52:17:795]: User policy value 'DisableRollback' is 0
MSI (s) (70:A0) [10:52:17:795]: Machine policy value 'DisableRollback' is 0
MSI (s) (70:A0) [10:52:17:795]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (70:A0) [10:52:17:795]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (70:A0) [10:52:17:795]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (70:A0) [10:52:17:795]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (70:A0) [10:52:17:795]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (70:A0) [10:52:17:795]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (70:A0) [10:52:17:795]: Restoring environment variables
MSI (s) (70:A0) [10:52:17:795]: Destroying RemoteAPI object.
MSI (s) (70:E4) [10:52:17:795]: Custom Action Manager thread ending.
MSI (c) (7C:C0) [10:52:17:811]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (7C:C0) [10:52:17:811]: MainEngineThread is returning 1603
=== Verbose logging stopped: 20/06/2013  10:52:17 ===

The Event Log states

The description for Event ID ( 1013 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: Sophos Enterprise Console -- Use 'Add or Remove Programs' for this operation., (NULL), (NULL), (NULL), (NULL), , .

Does anyone know whet the problem is and how to fix it? Can I just use Add/Remove programs to unistall sophos 4.5 on the DB server?

:40977


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    Hello Paul,

    the messages in the additional snippets are normal as far as I can tell. 

    You did not (explicitly) answer my question if you have a Remote Console on this server :smileyhappy: (it still looks like to me). Thus either you've installed a remote console on the DB server (which is a rather rare setup I'd think) or the server has once hosted the full installation and this is a remnant. Anyway - did you get the Select components choice (with DB, mgmt server and console) and did you perhaps select just the database? If so then I assume it is telling you that setup.exe won't remove the Console and that you have to do it with Add/Remove Programs. If you do have DB and Remote Console then perhaps it'll work if you check both (but that's just an assumption and you'd better verify with Support - I'd try it but it's your server ...:smileywink:). 

    Christian

    :40985
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  • 0

    Hello Paul,

    the messages in the additional snippets are normal as far as I can tell. 

    You did not (explicitly) answer my question if you have a Remote Console on this server :smileyhappy: (it still looks like to me). Thus either you've installed a remote console on the DB server (which is a rather rare setup I'd think) or the server has once hosted the full installation and this is a remnant. Anyway - did you get the Select components choice (with DB, mgmt server and console) and did you perhaps select just the database? If so then I assume it is telling you that setup.exe won't remove the Console and that you have to do it with Add/Remove Programs. If you do have DB and Remote Console then perhaps it'll work if you check both (but that's just an assumption and you'd better verify with Support - I'd try it but it's your server ...:smileywink:). 

    Christian

    :40985
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