First of all, where are the Sophos Anti-Virus threads in this forum ? I do not know where to post this. Sorry about this. Then, I hope someone will answer that issue before I delete that program; I saw many others had the problem and never found out what to do.
I am using MacOS 11.6 (Big Sur) on Intel. I run Sophos Anti-Virus 9.10.3. I did not install that software myself.
— Updates worked for a day, not more. — The update location is "Sophos" using my credentials in the AutoUpdate Preferences panel. No proxy. — I get the following error: "Could not contact primary server" — The log says: "com.sophos.autoupdate: Proceed with manually triggered update from Sophos" "com.sophos.autoupdate: Error: Update cancelled" "com.sophos.autoupdate: Error: Could not contact primary server at" "com.sophos.autoupdate: URL is invalid"
<- Proceeding with manually triggered update does not work. I use "Update Now". <- Since it was working fine for a day I suspect the server is down and the information is not accurate. OR I need to do something I am not told to finalize the registration and the information is not accurate. It took me a while to realize I had to register myself on Sophos and log-in in the AutoUpdate Preferences panel in order to get updates working the first time. <- Should I wait or do something ?
Thank you very much for your help !!!
Since the AV is from University and most university uses enterprise level of license subscription for Sophos. You may need to reach the university administrator to have the right download credentials on…