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win7 and win10 clients not updating definitions

Benjamin Lorbertz

Hello,

one of our customers has an issue with his Endpoint Protection console. His win7 (he has extended support) and win10 clients are not updating their definitions while server 2016 clients work just fine. I'm not that familiar with the product and a sophos support ticket has been opened almost two weeks ago but they don't seem to bother about their customers...

The customer has collected SDU logs from both of the affected OS but I don't really know where to look and what could be the cause of this issue. 

Maybe somebody here could help me out...

Thanks in advance.



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  • 0

    Hello Benjamin Lorbertz,

    for a start please check the ALUpdate logs, As you are not familiar with Sophos you'll likely not know what to look for. You can post the log here, it shouldn't contain too much "sensitive" stuff apart from the update location path/URL.

    Christian

  • 0 in reply to QC

    Hello Christian,

    thanks. I have checked the log and it contains a lot of entries like this:

    Trace(2021-Feb-08 02:44:57): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2021-Feb-08 02:44:57): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2021-Feb-08 02:44:57): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\spa64.map
    Trace(2021-Feb-08 02:44:57): CIDSync(CidSyncMessage): A file or folder matching \\xxxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\spa64 could not be found.
    Trace(2021-Feb-08 02:44:57): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Patch Agent) from "\\xxxxxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2021-Feb-08 02:44:57): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

    But the path looks fine to me and shouldn't it be same for all clients? So it makes no sense that server 2016 clients are updating normally.

  • 0 in reply to Benjamin Lorbertz

    Hello  Benjamin Lorbertz ,

    it's only for spa64 (which is the Sophos Patch component) or other "products" as well? Could you  perhaps post a complete updating cycle? Its start is indicated by
    Trace(2021-Feb-08 20:00:06): =========================
    Trace(2021-Feb-08 20:00:06): ALUpdate is starting.

    shouldn't it be same for all clients?
    not necessarily if they have different updating policies assigned. I notice this is not the default subscription (that would use S000)

    Christian

Reply
  • 0 in reply to Benjamin Lorbertz

    Hello  Benjamin Lorbertz ,

    it's only for spa64 (which is the Sophos Patch component) or other "products" as well? Could you  perhaps post a complete updating cycle? Its start is indicated by
    Trace(2021-Feb-08 20:00:06): =========================
    Trace(2021-Feb-08 20:00:06): ALUpdate is starting.

    shouldn't it be same for all clients?
    not necessarily if they have different updating policies assigned. I notice this is not the default subscription (that would use S000)

    Christian

Children
  • 0 in reply to QC

    Hello Christian,

    here's the full cycle:

    Trace(2021-Feb-08 03:14:57): =========================
    Trace(2021-Feb-08 03:14:57): ALUpdate is starting.
    Trace(2021-Feb-08 03:14:57): AutoUpdate version: 5.16
    Trace(2021-Feb-08 03:14:57): Build : 217387
    Trace(2021-Feb-08 03:14:57): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
    Trace(2021-Feb-08 03:14:57): =========================
    Trace(2021-Feb-08 03:14:57): Process security set successfully
    Trace(2021-Feb-08 03:14:57): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
    Trace(2021-Feb-08 03:14:57): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
    Trace(2021-Feb-08 03:14:57): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
    Trace(2021-Feb-08 03:14:57): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
    Trace(2021-Feb-08 03:14:57): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
    Trace(2021-Feb-08 03:14:57): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
    Trace(2021-Feb-08 03:14:57): Computer is a not possible cluster
    Trace(2021-Feb-08 03:14:57): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
    Trace(2021-Feb-08 03:14:57): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
    Trace(2021-Feb-08 03:14:57): Considering subscribed products.
    Trace(2021-Feb-08 03:14:57): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
    Trace(2021-Feb-08 03:14:57): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
    Trace(2021-Feb-08 03:14:57): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
    Trace(2021-Feb-08 03:14:57): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
    Trace(2021-Feb-08 03:14:57): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed.
    Trace(2021-Feb-08 03:14:57): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list.
    Trace(2021-Feb-08 03:14:57): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}
    Trace(2021-Feb-08 03:14:57): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.
    Trace(2021-Feb-08 03:14:57): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
    Trace(2021-Feb-08 03:14:57): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2021-Feb-08 03:14:57): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
    Trace(2021-Feb-08 03:14:57): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
    Trace(2021-Feb-08 03:14:57): Considering product {D918120F-5C45-4e77-BEBF-7D921273B2E0}
    Trace(2021-Feb-08 03:14:57): Product {D918120F-5C45-4e77-BEBF-7D921273B2E0} is not already subscribed.
    Trace(2021-Feb-08 03:14:57): Product {D918120F-5C45-4e77-BEBF-7D921273B2E0} is Patch
    Trace(2021-Feb-08 03:14:57): Product {D918120F-5C45-4e77-BEBF-7D921273B2E0} was added to the list.
    Trace(2021-Feb-08 03:14:57): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2021-Feb-08 03:14:57): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
    Trace(2021-Feb-08 03:14:57): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
    Trace(2021-Feb-08 03:14:57): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
    Trace(2021-Feb-08 03:14:57): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
    Trace(2021-Feb-08 03:14:57): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
    Trace(2021-Feb-08 03:14:57): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2021-Feb-08 03:14:57): GenerateCustomerID: complete
    Trace(2021-Feb-08 03:14:57): Computer is a not possible cluster
    Trace(2021-Feb-08 03:14:57): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
    Trace(2021-Feb-08 03:14:57): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
    Trace(2021-Feb-08 03:14:57): IPCSender::ProcessSend started
    Trace(2021-Feb-08 03:14:57): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2021-Feb-08 03:14:57): RMSMessageHandler: ALUpdateStart
    Trace(2021-Feb-08 03:14:57): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2021-Feb-08 03:14:57): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
    Trace(2021-Feb-08 03:14:57): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2021-Feb-08 03:14:57): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started ***************
    Trace(2021-Feb-08 03:14:57): UpdateCoordinator::UpdateNow: Entering
    Trace(2021-Feb-08 03:14:57): PopulateCache: Entering
    Trace(2021-Feb-08 03:14:57): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 reelase:
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SAU Product
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SimpleProduct: {D918120F-5C45-4e77-BEBF-7D921273B2E0}
    Trace(2021-Feb-08 03:14:57): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
    Trace(2021-Feb-08 03:14:57): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.
    Trace(2021-Feb-08 03:14:57): Network location has not changed.
    Trace(2021-Feb-08 03:14:57): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
    Trace(2021-Feb-08 03:14:57): Processing CID update location: \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP:-1
    Trace(2021-Feb-08 03:14:57): Processing CID update location: \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\
    Trace(2021-Feb-08 03:14:57): Skipping SDDS2 update location: Sophos
    Trace(2021-Feb-08 03:14:57): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
    Trace(2021-Feb-08 03:14:57): UpdateCoordinator::UpdateNow: About to Sync list of products
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2021-Feb-08 03:14:57): Calling package_source_init
    Trace(2021-Feb-08 03:14:57): TrySyncProduct, Calling BeginSync
    Trace(2021-Feb-08 03:14:57): Logging on network access user
    Trace(2021-Feb-08 03:14:57): Attempting to make a connection to remote machine \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): Connection to remote machine \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP successful
    Trace(2021-Feb-08 03:14:57): Custom certificate already present.
    Trace(2021-Feb-08 03:14:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2021-Feb-08 03:14:57): Remote connection over UNC.
    Trace(2021-Feb-08 03:14:57): Read file master.upd (Remote).
    Trace(2021-Feb-08 03:14:57): Synchronised file root.upd (Local).
    Trace(2021-Feb-08 03:14:57): Synchronised file escdp.dat (Local).
    Trace(2021-Feb-08 03:14:57): No file expired_credential.dat.
    Trace(2021-Feb-08 03:14:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
    Trace(2021-Feb-08 03:14:57): Synchronised file ProductID.dat (Local).
    Trace(2021-Feb-08 03:14:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
    Trace(2021-Feb-08 03:14:57): Synchronised file order.xml (Local).
    Trace(2021-Feb-08 03:14:57): ParseCustomerIDFile: completed: 0
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): Checksum found in master.upd matches cached cidsync.upd : 872bde21. Skipping download
    Trace(2021-Feb-08 03:14:57): CIDUpdate(DiscoveredSuccess): Product cache update from discovered server successfully finished
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): Checksum found in master.upd matches cached cidsync.upd : f187ebd7. Skipping download
    Trace(2021-Feb-08 03:14:57): CIDUpdate(DiscoveredSuccess): Product cache update from discovered server successfully finished
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): Checksum found in master.upd matches cached cidsync.upd : 71c40dc4. Skipping download
    Trace(2021-Feb-08 03:14:57): CIDUpdate(DiscoveredSuccess): Product cache update from discovered server successfully finished
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Client Firewall
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product Sophos Client Firewall from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::Sync - Updating from local CID: \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\scf
    Trace(2021-Feb-08 03:14:57): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2021-Feb-08 03:14:57): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2021-Feb-08 03:14:57): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\scf.map
    Trace(2021-Feb-08 03:14:57): CIDSync(CidSyncMessage): A file or folder matching \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\scf could not be found.
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Client Firewall) from "\\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2021-Feb-08 03:14:57): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): Checksum found in master.upd matches cached cidsync.upd : b9d0ac1a. Skipping download
    Trace(2021-Feb-08 03:14:57): CIDUpdate(DiscoveredSuccess): Product cache update from discovered server successfully finished
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): Checksum found in master.upd matches cached cidsync.upd : 346c126b. Skipping download
    Trace(2021-Feb-08 03:14:57): CIDUpdate(DiscoveredSuccess): Product cache update from discovered server successfully finished
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::Prepare... entered
    Trace(2021-Feb-08 03:14:57): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\manifest.dat
    Trace(2021-Feb-08 03:14:57): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.manifest.dat
    Trace(2021-Feb-08 03:14:57): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\telemsup\telemetry.manifest.dat
    Trace(2021-Feb-08 03:14:57): CheckManifest completed successfully
    Trace(2021-Feb-08 03:14:57): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:14:57): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2021-Feb-08 03:14:57): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
    Trace(2021-Feb-08 03:14:57): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Patch Agent
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product Sophos Patch Agent from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::Sync - Updating from local CID: \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\spa64
    Trace(2021-Feb-08 03:14:57): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2021-Feb-08 03:14:57): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2021-Feb-08 03:14:57): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\spa64.map
    Trace(2021-Feb-08 03:14:57): CIDSync(CidSyncMessage): A file or folder matching \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\spa64 could not be found.
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Patch Agent) from "\\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2021-Feb-08 03:14:57): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP
    Trace(2021-Feb-08 03:14:57): Optional product not found in master.upd. Skipping download
    Trace(2021-Feb-08 03:14:57): CIDUpdate(DiscoveredSuccess): Product cache update from discovered server successfully finished
    Trace(2021-Feb-08 03:14:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2021-Feb-08 03:14:57): Calling package_source_init
    Trace(2021-Feb-08 03:14:57): TrySyncProduct, Calling BeginSync
    Trace(2021-Feb-08 03:14:57): Logging on network access user
    Trace(2021-Feb-08 03:14:57): Attempting to make a connection to remote machine \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\
    Trace(2021-Feb-08 03:14:57): Connection to remote machine \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\ successful
    Trace(2021-Feb-08 03:14:57): Custom certificate already present.
    Trace(2021-Feb-08 03:14:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2021-Feb-08 03:14:57): Remote connection over UNC.
    Trace(2021-Feb-08 03:14:57): Read file master.upd (Remote).
    Trace(2021-Feb-08 03:14:57): Synchronised file root.upd (Local).
    Trace(2021-Feb-08 03:14:57): Synchronised file escdp.dat (Local).
    Trace(2021-Feb-08 03:14:57): No file expired_credential.dat.
    Trace(2021-Feb-08 03:14:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
    Trace(2021-Feb-08 03:14:57): Synchronised file ProductID.dat (Local).
    Trace(2021-Feb-08 03:14:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
    Trace(2021-Feb-08 03:14:57): Synchronised file order.xml (Local).
    Trace(2021-Feb-08 03:14:57): ParseCustomerIDFile: completed: 0
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Client Firewall
    Trace(2021-Feb-08 03:14:57): CIDUpdate(SyncProduct.Start): Downloading product Sophos Client Firewall from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::Sync - Updating from local CID: \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\scf
    Trace(2021-Feb-08 03:14:57): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2021-Feb-08 03:14:57): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2021-Feb-08 03:14:57): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\scf.map
    Trace(2021-Feb-08 03:14:57): CIDSync(CidSyncMessage): A file or folder matching \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\scf could not be found.
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Client Firewall) from "\\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2021-Feb-08 03:14:57): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2021-Feb-08 03:14:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2021-Feb-08 03:14:57): CIDUpdateLocation::Prepare... entered
    Trace(2021-Feb-08 03:14:57): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\manifest.dat
    Trace(2021-Feb-08 03:14:58): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.manifest.dat
    Trace(2021-Feb-08 03:14:58): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\telemsup\telemetry.manifest.dat
    Trace(2021-Feb-08 03:14:58): CheckManifest completed successfully
    Trace(2021-Feb-08 03:14:58): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:14:58): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2021-Feb-08 03:14:58): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
    Trace(2021-Feb-08 03:14:58): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:14:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
    Trace(2021-Feb-08 03:14:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
    Trace(2021-Feb-08 03:14:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
    Trace(2021-Feb-08 03:14:58): Calling package_source_init
    Trace(2021-Feb-08 03:14:58): TrySyncProduct, Calling BeginSync
    Trace(2021-Feb-08 03:14:58): Logging on network access user
    Trace(2021-Feb-08 03:14:58): Attempting to make a connection to remote machine \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\
    Trace(2021-Feb-08 03:14:58): Connection to remote machine \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\ successful
    Trace(2021-Feb-08 03:14:58): Custom certificate already present.
    Trace(2021-Feb-08 03:14:58): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
    Trace(2021-Feb-08 03:14:58): Remote connection over UNC.
    Trace(2021-Feb-08 03:14:58): Read file master.upd (Remote).
    Trace(2021-Feb-08 03:14:58): Synchronised file root.upd (Local).
    Trace(2021-Feb-08 03:14:58): Synchronised file escdp.dat (Local).
    Trace(2021-Feb-08 03:14:58): No file expired_credential.dat.
    Trace(2021-Feb-08 03:14:58): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
    Trace(2021-Feb-08 03:14:58): Synchronised file ProductID.dat (Local).
    Trace(2021-Feb-08 03:14:58): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
    Trace(2021-Feb-08 03:14:58): Synchronised file order.xml (Local).
    Trace(2021-Feb-08 03:14:58): ParseCustomerIDFile: completed: 0
    Trace(2021-Feb-08 03:14:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {D918120F-5C45-4e77-BEBF-7D921273B2E0}
    Trace(2021-Feb-08 03:14:58): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Patch Agent
    Trace(2021-Feb-08 03:14:58): CIDUpdate(SyncProduct.Start): Downloading product Sophos Patch Agent from server \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\
    Trace(2021-Feb-08 03:14:58): CIDUpdateLocation::Sync - Updating from local CID: \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\spa64
    Trace(2021-Feb-08 03:14:58): CIDSync(CidSyncMessage): Starting LAN connection
    Trace(2021-Feb-08 03:14:58): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
    Trace(2021-Feb-08 03:14:58): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\spa64.map
    Trace(2021-Feb-08 03:14:58): CIDSync(CidSyncMessage): A file or folder matching \\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\spa64 could not be found.
    Trace(2021-Feb-08 03:14:58): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Patch Agent) from "\\xxxxx.local\SophosUpdate\CIDs\S001\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
    Trace(2021-Feb-08 03:14:58): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
    Trace(2021-Feb-08 03:14:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
    Trace(2021-Feb-08 03:14:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
    Trace(2021-Feb-08 03:14:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2
    Trace(2021-Feb-08 03:14:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
    Trace(2021-Feb-08 03:14:58): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
    Trace(2021-Feb-08 03:14:58): Could not read registry entry containing Sophos address - using hardcoded value.
    Trace(2021-Feb-08 03:14:58): SULUpdateLocation created!
    Trace(2021-Feb-08 03:14:58): TrySyncProduct, Calling BeginSync
    Trace(2021-Feb-08 03:14:58): SULUpdateLocation: BeginSync
    Trace(2021-Feb-08 03:14:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
    Trace(2021-Feb-08 03:14:58): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
    Trace(2021-Feb-08 03:14:58): Calling SULDownloader Setup...
    Trace(2021-Feb-08 03:14:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
    Trace(2021-Feb-08 03:14:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
    Trace(2021-Feb-08 03:14:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
    Trace(2021-Feb-08 03:14:58): server = sophos
    Trace(2021-Feb-08 03:14:58): Adding Sophos Update Location: dci.sophosupd.com/update
    Trace(2021-Feb-08 03:14:58): Adding Sophos Update Location: dci.sophosupd.net/update
    Trace(2021-Feb-08 03:14:58): No manually configured proxy.
    Trace(2021-Feb-08 03:14:58): SULDownloader setup successful.
    Trace(2021-Feb-08 03:14:58): SubscriptionProvider: CA77C325-52A8-4607-A603-19C8EA087C6E/10.8.9.2.3790.1/
    Trace(2021-Feb-08 03:14:58): Enumerating available product versions...
    Trace(2021-Feb-08 03:14:58): Line: CA77C325-52A8-4607-A603-19C8EA087C6E VersionId = 10.8.6.1.3771.18
    Trace(2021-Feb-08 03:14:58): Line: CA77C325-52A8-4607-A603-19C8EA087C6E VersionId = 10.8.9.2.3790.1
    Trace(2021-Feb-08 03:14:58): Selecting version to synchronise.
    Trace(2021-Feb-08 03:14:58): Current version: 10.8.9.2.3790.1
    Trace(2021-Feb-08 03:14:58): Exact match found.
    Trace(2021-Feb-08 03:14:58): SubscriptionProvider: CA77C325-52A8-4607-A603-19C8EA087C6E/10.8.9.2.3790.1/
    Trace(2021-Feb-08 03:14:58): No resubscription attribute found.
    Trace(2021-Feb-08 03:14:58): SubscriptionProvider: CA77C325-52A8-4607-A603-19C8EA087C6E/10.8.9.2.3790.1/
    Trace(2021-Feb-08 03:14:58): SULUpdateLocation: SubscribePEXProducts
    Trace(2021-Feb-08 03:14:59): Enumerating available PEX products...
    Trace(2021-Feb-08 03:14:59): SULUpdateLocation: CheckIfHMPAIsAvailable
    Trace(2021-Feb-08 03:14:59): Adding product filter 'rms'.
    Trace(2021-Feb-08 03:14:59): Adding product filter 'savxp'.
    Trace(2021-Feb-08 03:14:59): Adding product filter 'sed64'.
    Trace(2021-Feb-08 03:14:59): Adding product filter 'scf'.
    Trace(2021-Feb-08 03:14:59): Adding product filter 'ntp64'.
    Trace(2021-Feb-08 03:14:59): Adding product filter 'sau'.
    Trace(2021-Feb-08 03:14:59): Adding product filter 'spa64'.
    Trace(2021-Feb-08 03:14:59): Adding product filter 'ssp'.
    Trace(2021-Feb-08 03:14:59): Calling SULDownloader addFilter...
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\rms
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sed64
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\scf
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\spa64
    Trace(2021-Feb-08 03:14:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
    Trace(2021-Feb-08 03:14:59): Calling SULDownloader synchronise...
    Trace(2021-Feb-08 03:15:00): [I96736] sdds.fw_x_win71089r.1: adding primary package CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 baseVersion=
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product WEB_CONFIG 1.1 path= baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.16.37.37 path=sau baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path= baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.9.2235.0.99 path=ntp baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.9.2235.0.99 path=ntp64 baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.2.4.8520 path=sed64 baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product BD3D3F43-188F-4930-86C4-54343CC78289 2.2.4.8520 path=sed baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I45378] sdds.fw_x_win71089r.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp baseVersion= [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE OPMMANAGED path=savxp baseVersion=2 [included from product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product WEB_CONFIG 1.1 path=
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product WEB_CONFIG 1.1 path=
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.16.37.37 path=sau
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.16.37.37 path=sau
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.SAUCNTRL.xml: found supplement SAUCONTROLLINE WIN7EXT path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.16.37.37 path=sau]
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.16.37.37 path=sau]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.CRTSUPP.xml: found supplement 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt baseVersion= [included from product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.9.2235.0.99 path=ntp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.9.2235.0.99 path=ntp
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.9.2235.0.99 path=ntp64
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.9.2235.0.99 path=ntp64
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.2.4.8520 path=sed64
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.2.4.8520 path=sed64
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=sed64 baseVersion= [included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.2.4.8520 path=sed64]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product BD3D3F43-188F-4930-86C4-54343CC78289 2.2.4.8520 path=sed
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product BD3D3F43-188F-4930-86C4-54343CC78289 2.2.4.8520 path=sed
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=sed baseVersion= [included from product BD3D3F43-188F-4930-86C4-54343CC78289 2.2.4.8520 path=sed]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.fw_x_win71089r.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.fw_x_win71089r.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp]
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp]
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp]
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp]
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE OPMMANAGED path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE OPMMANAGED path=savxp
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.SAUCNTRL.xml: looking for packages included from product SAUCONTROLLINE WIN7EXT path=sau
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.SAUCNTRL.xml: looking for supplements included from product SAUCONTROLLINE WIN7EXT path=sau
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.CRTSUPP.xml: looking for packages included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.CRTSUPP.xml: looking for supplements included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=sed64
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=sed64
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=sed
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=sed
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.data0910.xml: found supplement IDE582 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.data0910.xml: looking for packages included from product IDE582 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.data0910.xml: looking for supplements included from product IDE582 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.data0910.xml: found supplement IDE583 LATEST path=savxp baseVersion= [included from product IDE582 LATEST path=savxp]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.data0910.xml: looking for packages included from product IDE583 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.data0910.xml: looking for supplements included from product IDE583 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I49502] sdds.data0910.xml: found supplement IDE584 LATEST path=savxp baseVersion= [included from product IDE583 LATEST path=savxp]
    Trace(2021-Feb-08 03:15:00): [I95020] sdds.data0910.xml: looking for packages included from product IDE584 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I22529] sdds.data0910.xml: looking for supplements included from product IDE584 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product CA77C325-52A8-4607-A603-19C8EA087C6E 10.8.9.2.3790.1 path=
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product WEB_CONFIG 1.1 path=
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.16.37.37 path=sau
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.9.2235.0.99 path=ntp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.9.2235.0.99 path=ntp64
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.2.4.8520 path=sed64
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product BD3D3F43-188F-4930-86C4-54343CC78289 2.2.4.8520 path=sed
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.9.610.3790.19290 path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product SAVCONTROLLINE OPMMANAGED path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product SAUCONTROLLINE WIN7EXT path=sau
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product TELEMSUP RECOMMENDED path=sau
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product USERAPPFEED LATEST path=sed64
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product USERAPPFEED LATEST path=sed
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product USERAPPFEED LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product SDU RECOMMENDED path=savxp/diagnose
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product SXLSUP LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product VDL LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product HIPS LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product IDE582 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product IDE583 LATEST path=savxp
    Trace(2021-Feb-08 03:15:00): [I19463] Syncing product IDE584 LATEST path=savxp
    Trace(2021-Feb-08 03:15:01): SULDownloader synchronise successful.
    Trace(2021-Feb-08 03:15:01): Synchronisation state: 1
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: CopyRelayConfToDecode: Checking if custom mrinit.conf file is available from local RMS CID cache
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: CopyRelayConfToDecode: Custom mrinit.conf not found in the RMS local RMS cache
    Trace(2021-Feb-08 03:15:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: SyncProduct
    Trace(2021-Feb-08 03:15:01): Calling SULDownloader GetDistributedFileList...
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: CalculateFileSetChecksum
    Trace(2021-Feb-08 03:15:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 1
    Trace(2021-Feb-08 03:15:01): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 1
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::Prepare... entered
    Trace(2021-Feb-08 03:15:01): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\manifest.dat
    Trace(2021-Feb-08 03:15:01): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.manifest.dat
    Trace(2021-Feb-08 03:15:01): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\telemsup\telemetry.manifest.dat
    Trace(2021-Feb-08 03:15:01): CheckManifest completed successfully
    Trace(2021-Feb-08 03:15:01): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:15:01): ALUpdate(ProductUnavailable): Download of product Sophos Patch Agent from server Sophos skipped because it is unavailable from this location
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: EndSync
    Trace(2021-Feb-08 03:15:01): ALUpdate(DownloadEnded): Downloading phase completed
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: loading SAUControl.xml
    Trace(2021-Feb-08 03:15:01): SAUControlConfigParser:: Cache path: "C:\ProgramData\Sophos\AutoUpdate\cache\sau"
    Trace(2021-Feb-08 03:15:01): SAUControlConfigParser: SAUControl config path is: "C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.xml"
    Trace(2021-Feb-08 03:15:01): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sau\saucontrol\saucontrol.manifest.dat
    Trace(2021-Feb-08 03:15:01): CheckManifest completed successfully
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: loading order.xml
    Trace(2021-Feb-08 03:15:01): InstallSequencer:: Cache path: "C:\ProgramData\Sophos\AutoUpdate\cache"
    Trace(2021-Feb-08 03:15:01): InstallSequencer: order.xml path is: "C:\ProgramData\Sophos\AutoUpdate\cache\order.xml"
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: About to Action list of products
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
    Trace(2021-Feb-08 03:15:01): Null update
    Trace(2021-Feb-08 03:15:01): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate...
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
    Trace(2021-Feb-08 03:15:01): Null update
    Trace(2021-Feb-08 03:15:01): ALUpdate(Action.Skipped): Installation of Sophos Endpoint Defense skipped
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate...
    Trace(2021-Feb-08 03:15:01): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: Subfolder = sed64 productID = {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.custom
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate complete.
    Trace(2021-Feb-08 03:15:01): Updating plugin cache for Sophos Endpoint Defense
    Trace(2021-Feb-08 03:15:01): Successfully updated plugin cache for Sophos Endpoint Defense
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2021-Feb-08 03:15:01): Null update
    Trace(2021-Feb-08 03:15:01): ALUpdate(Action.Skipped): Installation of RMSNT skipped
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate...
    Trace(2021-Feb-08 03:15:01): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\rms.custom
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate complete.
    Trace(2021-Feb-08 03:15:01): Updating plugin cache for RMSNT
    Trace(2021-Feb-08 03:15:01): Successfully updated plugin cache for RMSNT
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2021-Feb-08 03:15:01): Null update
    Trace(2021-Feb-08 03:15:01): ALUpdate(Action.Skipped): Installation of SAVXP skipped
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate...
    Trace(2021-Feb-08 03:15:01): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate complete.
    Trace(2021-Feb-08 03:15:01): Updating plugin cache for SAVXP
    Trace(2021-Feb-08 03:15:01): Successfully updated plugin cache for SAVXP
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
    Trace(2021-Feb-08 03:15:01): Null update
    Trace(2021-Feb-08 03:15:01): ALUpdate(Action.Skipped): Installation of Sophos Network Threat Protection skipped
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate...
    Trace(2021-Feb-08 03:15:01): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: Subfolder = ntp64 productID = {8087796B-2289-4897-98A5-58FF23DAAFD0}
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.custom
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate complete.
    Trace(2021-Feb-08 03:15:01): Updating plugin cache for Sophos Network Threat Protection
    Trace(2021-Feb-08 03:15:01): Successfully updated plugin cache for Sophos Network Threat Protection
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Client Firewall is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: GetCacheDir
    Trace(2021-Feb-08 03:15:01): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
    Trace(2021-Feb-08 03:15:01): DoAction valid update and true condition
    Trace(2021-Feb-08 03:15:01): SetupAction::Execute: Creating thread to install product Sophos Client Firewall
    Trace(2021-Feb-08 03:15:01): Running setup action thread...
    Trace(2021-Feb-08 03:15:01): SetupAction::Run: Installing Product Sophos Client Firewall
    Trace(2021-Feb-08 03:15:01): ALUpdate(Action.Execute): Installing Product Sophos Client Firewall
    Trace(2021-Feb-08 03:15:01): SetupAction::Run: Preparing...
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: Prepare
    Trace(2021-Feb-08 03:15:01): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
    Trace(2021-Feb-08 03:15:01): Path = "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\scf"
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation::Prepare... manifest verification...
    Trace(2021-Feb-08 03:15:01): CheckManifest: required file missing=setup.dll error=File missing
    Trace(2021-Feb-08 03:15:01): ALUpdate(Install.Failure): Sophos Client Firewall
    Trace(2021-Feb-08 03:15:01): SetupAction::Execute: Caught PrepareException exception: Package incomplete
    Trace(2021-Feb-08 03:15:01): Setup action thread finished with result state 0
    Trace(2021-Feb-08 03:15:01): SetupAction::Execute: Thread to install Sophos Client Firewall returns 0
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos Patch Agent is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=false, skipAction=true, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {D918120F-5C45-4e77-BEBF-7D921273B2E0}
    Trace(2021-Feb-08 03:15:01): DoAction Skipping
    Trace(2021-Feb-08 03:15:01): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
    Trace(2021-Feb-08 03:15:01): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2021-Feb-08 03:15:01): Null update
    Trace(2021-Feb-08 03:15:01): ALUpdate(Action.Skipped): Installation of Sophos AutoUpdate skipped
    Trace(2021-Feb-08 03:15:01): Updating subscription information from product ID data.
    Trace(2021-Feb-08 03:15:01): Rigid name: CA77C325-52A8-4607-A603-19C8EA087C6E
    Trace(2021-Feb-08 03:15:01): Version: 10.8.9.2.3790.1
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate...
    Trace(2021-Feb-08 03:15:01): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom
    Trace(2021-Feb-08 03:15:01): CustomFileMap::Read: File exists and appears valid.
    Trace(2021-Feb-08 03:15:01): CIDUpdateLocation::OnNullUpdate complete.
    Trace(2021-Feb-08 03:15:01): Updating plugin cache for Sophos AutoUpdate
    Trace(2021-Feb-08 03:15:01): Successfully updated plugin cache for Sophos AutoUpdate
    Trace(2021-Feb-08 03:15:01): SetLastUpdateMechanism: For product: Sophos Endpoint Defense, LastUpdateMechanism is: CID
    Trace(2021-Feb-08 03:15:01): SetLastUpdateMechanism: For product: RMSNT, LastUpdateMechanism is: CID
    Trace(2021-Feb-08 03:15:01): SetLastUpdateMechanism: For product: SAVXP, LastUpdateMechanism is: CID
    Trace(2021-Feb-08 03:15:01): SetLastUpdateMechanism: For product: Sophos Network Threat Protection, LastUpdateMechanism is: CID
    Trace(2021-Feb-08 03:15:01): SetLastUpdateMechanism: For product: Sophos Client Firewall, LastUpdateMechanism is: SDDS2
    Trace(2021-Feb-08 03:15:01): SetLastUpdateMechanism: For product: Sophos AutoUpdate, LastUpdateMechanism is: CID
    Trace(2021-Feb-08 03:15:01): SULUpdateLocation: Serialise
    Trace(2021-Feb-08 03:15:01): RMSMessageHandler: ALUpdateEnd
    Trace(2021-Feb-08 03:15:01): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos Client Firewall</Insert><Insert>8000ffff</Insert></ErrorMessage></Config>
    Trace(2021-Feb-08 03:15:01): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos Client Firewall</Insert><Insert>8000ffff</Insert></ErrorMessage></Config>
    Trace(2021-Feb-08 03:15:01): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>Install.Failure</ID><StringID>103</StringID><Sender>ALUpdate</Sender><Insert>Sophos Client Firewall</Insert><Insert>8000ffff</Insert></ErrorMessage></Config>
    Trace(2021-Feb-08 03:15:01): IPCSender::ProcessSend: No messages in queue, starting to wait
    Trace(2021-Feb-08 03:15:01): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
    Trace(2021-Feb-08 03:15:01): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
    Trace(2021-Feb-08 03:15:01): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
    Trace(2021-Feb-08 03:15:01): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2021-02-07 19:44:57, Offset 4211, Offset Time 2021-02-07 20:55:08
    Trace(2021-Feb-08 03:15:01): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
    Trace(2021-Feb-08 03:15:02): IPCSender::ProcessSend exiting
    Trace(2021-Feb-08 03:15:02): ALUpdate finished

  • 0 in reply to Benjamin Lorbertz

    Hello  Benjamin Lorbertz,

    thanks.
    Just checked, you get this error when the base folder (...\S001\SAVSCFXP) is there but a subfolder (in this case \spa64\ and \scf\) does not exist. Firewall does not apply to a server and Patch might not be installed the 2016 does not encounter these errors.

    Can't say why these folders do not exist. Your customer should check the applicable subscription (Update managers view) whether it contains indeed SPA and SCF.

    Christian

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