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Unable to locate Sophos Autoupdate MSI

Faruk Ahmed

Hello

We have tried to uninstalled agent from a computer  But we could not do it and found the message Unable to locate Sophos Autoupdate MSI. How can solve this issue?



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  • 0

    Hello Faruk Ahmed,

    given the lack of details the only possible answer is Copy an appropriate MSI from another machine to the location where the Windows Installer expects it. I can add that the location is usually C:\Windows\Installer\ , where the Installer is looking for the cached MSI (its name has been changed to 8 hex digits and you'd have to find out the name from either the uninstall log or the registry).

    Christian

  • 0 in reply to QC

    How can we find out the name from either the uninstall log or the registry for changing?

  • 0 in reply to Faruk Ahmed

    Hello ,

    for AutoUpdate 5.16. the key is

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\9B1ACBFAC6946EA489EAE31AFC6FC545\InstallProperties

    and the value LocalPackage names the MSI. Please note the the code (the blue part) might be different if you have another version of AutoUpdate, you can find it by searching for C:\ProgramData\Sophos\AutoUpdate\cache\sau\ under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products.

    Christian

  • 0 in reply to QC

    Hello

    I did not found specific code from C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sau, uder path is missing here,How can find out specific code.

  • 0 in reply to Faruk Ahmed

    Hello  Faruk Ahmed ,

    you have to search for this path in the registry, (under HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products) this should take you to the Installer key with the correct code in case the one I posted does not exist. It seems this is a Central installation so likely it is different.

    Christian

  • 0 in reply to QC

    Hello

    I understood. Your code not matched with my code.It may be different .how can find out my code for change?

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  • 0 in reply to Faruk Ahmed

    Hello  Faruk Ahmed,

    as said, if you don't know the code you have to search for the ...\decoded\sau\ path to find the name of the MSI. I've used the path that applies to my system (it does not contain the decoded) but it should show the principle. The path is in the InstallSource value, the LocalPackage value contains the name of the cached MSI.

    Christian

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