Hii.... Have been trying to deploy Sophos Endpoint Protection using Active Directory on Window Server to computers within the AD...GPO has been created to run a start up script to install sophos on bootup. There are evidences that the setup is being run on task manager. However, monitoring the sophos cloud installer log file on the end system the program seems to stop mid way with ERROR : Exception: Setup program failed with code: 1...A copy of the low file is shown below
Started C:\Windows\TEMP\sfl-579e0000\Setup.exe
2020-07-28T22:59:11.8289787Z INFO : Stage 1 command-line options:
2020-07-28T22:59:11.8289787Z INFO : ---
2020-07-28T22:59:11.8289787Z INFO : Quiet mode on: 1
2020-07-28T22:59:11.8289787Z INFO : Automatic Proxy detection disabled: 0
2020-07-28T22:59:11.8289787Z INFO : No feedback mode on: 0
2020-07-28T22:59:11.8289787Z INFO : Dump feedback enabled: 0
2020-07-28T22:59:11.8289787Z INFO : Bypass competitor removal: 0
2020-07-28T22:59:11.8445824Z INFO : Using CRT catalog file path: --
2020-07-28T22:59:11.8445824Z INFO : Only register endpoint with Central: 0
2020-07-28T22:59:14.1882463Z INFO : Log messages between endpoint and Central: 0
2020-07-28T22:59:15.2194262Z INFO : Log command-line passed to executables: 0
2020-07-28T22:59:16.2506067Z INFO : Using custom server that hosts the installer stage2 filename : --
2020-07-28T22:59:17.2817872Z INFO : Using cloud group: --
2020-07-28T22:59:18.0004885Z INFO : Overriding computer name: --
2020-07-28T22:59:18.0555214Z INFO : Overriding computer description: --
2020-07-28T22:59:18.0712242Z INFO : Overriding domain name: --
2020-07-28T22:59:18.0712242Z INFO : Language will be set to: --
2020-07-28T22:59:18.0712242Z INFO : Using message relays: --
2020-07-28T22:59:18.0712242Z INFO : Proxy address: --
2020-07-28T22:59:18.0712242Z INFO : Proxy user name: --
2020-07-28T22:59:18.0712242Z INFO : Using custom customer token: --
2020-07-28T22:59:18.0712242Z INFO : Using specified products: --
2020-07-28T22:59:18.0712242Z INFO : Using certificates from the MCS app data folder.: 0
2020-07-28T22:59:18.0712242Z INFO : Using custom customer ID.: --
2020-07-28T22:59:18.0712242Z INFO : Using specified user ID.: --
2020-07-28T22:59:18.0712242Z INFO : Using local install source.: --
2020-07-28T22:59:18.0867864Z INFO : Using experimental SRV.: --
2020-07-28T22:59:18.0867864Z INFO : Invoked as part of SEC migration.: 0
2020-07-28T22:59:18.0867864Z INFO : ---
2020-07-28T22:59:18.2598952Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/9b71f960-eb94-4021-81d2-d20cf94ad143
2020-07-28T22:59:18.2598952Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-07-28T22:59:18.2598952Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-07-28T22:59:18.2755033Z INFO : Set security protocol: 00000800
2020-07-28T22:59:18.2755033Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com
2020-07-28T22:59:18.2755033Z INFO : Request content size: 30
2020-07-28T22:59:19.1388095Z INFO : Sending request
2020-07-28T22:59:19.1388095Z INFO : Request sent
2020-07-28T22:59:19.4356594Z INFO : Sending request
2020-07-28T22:59:19.4356594Z INFO : Request sent
2020-07-28T22:59:19.4356594Z INFO : Response status code: 200
2020-07-28T22:59:19.4356594Z INFO : Response data size: 174
2020-07-28T22:59:19.4512303Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-07-28T22:59:19.4512303Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com","stage2_filename":"stage2-1.9.100.0-47a8945486d1c4f46a3cdc3ce4780b93c70b710fc3543553b07c5ddd1f3f8fc3.tar.gz"}'
2020-07-28T22:59:19.4512303Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.9.100.0-47a8945486d1c4f46a3cdc3ce4780b93c70b710fc3543553b07c5ddd1f3f8fc3.tar.gz
2020-07-28T22:59:19.4512303Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-07-28T22:59:19.4512303Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-07-28T22:59:19.4512303Z INFO : Set security protocol: 00000800
2020-07-28T22:59:19.4512303Z INFO : Opening connection to downloads.sophos.com
2020-07-28T22:59:19.4512303Z INFO : Request content size: 0
2020-07-28T22:59:20.1643488Z INFO : Sending request
2020-07-28T22:59:20.1643488Z INFO : Request sent
2020-07-28T22:59:51.9817871Z INFO : Response status code: 200
2020-07-28T22:59:52.0130355Z INFO : Response data size: 1792172
2020-07-28T22:59:52.0754621Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-07-28T22:59:52.0910848Z INFO : Extracting files:
2020-07-28T22:59:52.1067094Z INFO : integrity.dat
2020-07-28T22:59:52.2629492Z INFO : manifest.dat
2020-07-28T22:59:52.8879218Z INFO : scf.dat
2020-07-28T22:59:52.9972709Z INFO : sof.dat
2020-07-28T22:59:53.0441495Z INFO : SophosSetup_Stage2.exe
2020-07-28T22:59:59.2161401Z INFO : SUL.dll
2020-07-28T23:00:00.1454638Z INFO : Management Certs/sophosca1.crl
2020-07-28T23:00:00.2236053Z INFO : Management Certs/sophosca1.crt
2020-07-28T23:00:00.2236053Z INFO : Management Certs/sophosca2.crl
2020-07-28T23:00:00.2392306Z INFO : Management Certs/sophosca2.crt
2020-07-28T23:00:00.2392306Z INFO : Management Certs/sophosca3.crl
2020-07-28T23:00:00.2392306Z INFO : Management Certs/sophosca3.crt
2020-07-28T23:00:00.2392306Z INFO : Management Certs/sophosca4.crl
2020-07-28T23:00:00.2548434Z INFO : Management Certs/sophosca4.crt
2020-07-28T23:00:00.2548434Z INFO : ManifestCerts/rootca.crl
2020-07-28T23:00:00.2548434Z INFO : ManifestCerts/rootca.crt
2020-07-28T23:00:00.2704671Z INFO : ManifestCerts/rootca384.crl
2020-07-28T23:00:00.2871899Z INFO : ManifestCerts/rootca384.crt
2020-07-28T23:00:00.2878915Z INFO : Checking manifest:C:\\Program Files (x86)\\Sophos\\CloudInstaller\\extract_cache\\manifest.dat
2020-07-28T23:00:00.3816484Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2020-07-28T23:00:00.7545388Z INFO : Stage 2 command-line options:
2020-07-28T23:00:00.7545388Z INFO : ---
2020-07-28T23:00:00.7545388Z INFO : Parent PID: 5364
2020-07-28T23:00:00.7545388Z INFO : Server: dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2020-07-28T23:00:00.7545388Z INFO : Message relays: --
2020-07-28T23:00:00.7545388Z INFO : Suppressing feedback: 0
2020-07-28T23:00:00.7701484Z INFO : Dump feedback to disk: 0
2020-07-28T23:00:00.7701484Z INFO : Register only: 0
2020-07-28T23:00:00.7701484Z INFO : Trail logging: 0
2020-07-28T23:00:00.7701484Z INFO : Command-line logging: 0
2020-07-28T23:00:00.7701484Z INFO : Bypassing competitor removal: 0
2020-07-28T23:00:00.7701484Z INFO : CRT catalog: --
2020-07-28T23:00:00.7701484Z INFO : Language: --
2020-07-28T23:00:00.7701484Z INFO : Log files: C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20200728_225911.log
2020-07-28T23:00:00.7701484Z INFO : Group: --
2020-07-28T23:00:00.7701484Z INFO : Quiet: 1
2020-07-28T23:00:00.7701484Z INFO : Virtual appliance: 0
2020-07-28T23:00:00.7701484Z INFO : Proxy address: --
2020-07-28T23:00:00.7857544Z INFO : Proxy user: --
2020-07-28T23:00:00.7857544Z INFO : Overriding computer name: --
2020-07-28T23:00:00.7857544Z INFO : Overriding computer description: --
2020-07-28T23:00:00.7857544Z INFO : Overriding domain: --
2020-07-28T23:00:00.7857544Z INFO : Disable proxy detection: 0
2020-07-28T23:00:00.7857544Z INFO : Customer Token Specified: 9b71f960-eb94-4021-81d2-d20cf94ad143
2020-07-28T23:00:00.7857544Z INFO : Products: all
2020-07-28T23:00:00.7857544Z INFO : Pipe write handle: 1788
2020-07-28T23:00:00.7857544Z INFO : MCS Certificates Folder: 0
2020-07-28T23:00:00.7857544Z INFO : MCS Customer Id: d3b6c22a-b5e9-2457-4b71-5657fd352f27
2020-07-28T23:00:00.7857544Z INFO : User Id: --
2020-07-28T23:00:00.7857544Z INFO : Local install source: --
2020-07-28T23:00:00.8013773Z INFO : Name of SRV domain: --
2020-07-28T23:00:00.8016995Z INFO : Partner Id: --
2020-07-28T23:00:00.8016995Z INFO : Customer Estate Id: --
2020-07-28T23:00:00.8016995Z INFO : Invoked as part of SEC migration: 0
2020-07-28T23:00:00.8016995Z INFO : ---
2020-07-28T23:00:00.8016995Z INFO : User name: SYSTEM
2020-07-28T23:00:00.8016995Z INFO : NameDnsDomain: #####################$
2020-07-28T23:00:00.8016995Z INFO : dnsDomain: #######################
2020-07-28T23:00:00.8806607Z INFO : NetUserGetInfo: The user name could not be found. Assuming non-Domain user.
2020-07-28T23:00:00.8806607Z INFO : User profile loaded
2020-07-28T23:00:00.8806607Z INFO : Model::server value changed to: dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2020-07-28T23:00:00.8806607Z INFO : Model::messageRelays value changed to be size: 0
2020-07-28T23:00:00.8806607Z INFO : Model::group value changed to:
2020-07-28T23:00:00.8806607Z INFO : Model::parentPid value changed to: 5364
2020-07-28T23:00:00.8806607Z INFO : Model::products changed to: all
2020-07-28T23:00:00.8806607Z INFO : Model::customer token value changed to: 9b71f960-eb94-4021-81d2-d20cf94ad143
2020-07-28T23:00:00.8806607Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crt
2020-07-28T23:00:00.8806607Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca3.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca4.crl
2020-07-28T23:00:00.8806607Z INFO : Model:: MCS customer id value changed to: d3b6c22a-b5e9-2457-4b71-5657fd352f27
2020-07-28T23:00:00.8806607Z INFO : Sophos Endpoint Defense is not installed
2020-07-28T23:00:00.8962908Z INFO : Not tamper-protected by SED
2020-07-28T23:00:00.9119864Z INFO : detectedMsiInstalledMcs.installed: 0
2020-07-28T23:00:00.9119864Z INFO : Not migrating from SEC endpoint.
2020-07-28T23:00:00.9275537Z INFO : Running System Property Check: VerifyTrust ...
2020-07-28T23:00:00.9744274Z INFO : System Property Check: VerifyTrust - PASSED
2020-07-28T23:00:00.9744274Z INFO : Running System Property Check: HostnameLength ...
2020-07-28T23:00:00.9902270Z INFO : Initialized Winsock subsystem
2020-07-28T23:00:01.1169099Z INFO : Valid hostname length
2020-07-28T23:00:01.1325332Z INFO : System Property Check: HostnameLength - PASSED
2020-07-28T23:00:01.1325332Z INFO : Running System Property Check: GroupNameLength ...
2020-07-28T23:00:01.1325332Z INFO : System Property Check: GroupNameLength - PASSED
2020-07-28T23:00:01.1325332Z INFO : Running System Property Check: IsAdministrator ...
2020-07-28T23:00:01.1325332Z INFO : System Property Check: IsAdministrator - PASSED
2020-07-28T23:00:01.1325332Z INFO : Running System Property Check: JunctionPointsCheck ...
2020-07-28T23:00:01.2106179Z INFO : Scanned 82 Sophos paths for junction points
2020-07-28T23:00:01.2106179Z INFO : System Property Check: JunctionPointsCheck - PASSED
2020-07-28T23:00:01.2106179Z INFO : Running System Property Check: PendingReboots ...
2020-07-28T23:00:01.2106179Z INFO : System Property Check: PendingReboots - PASSED
2020-07-28T23:00:01.2106179Z INFO : Running System Property Check: PrimaryDriveSpace ...
2020-07-28T23:00:01.2262066Z INFO : Enough space: 648683 Mb
2020-07-28T23:00:01.2262066Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2020-07-28T23:00:01.2262066Z INFO : Running System Property Check: MsXml ...
2020-07-28T23:00:01.3512687Z INFO : System Property Check: MsXml - PASSED
2020-07-28T23:00:01.3512687Z INFO : Running System Property Check: NotFirewall ...
2020-07-28T23:00:01.3512687Z INFO : System Property Check: NotFirewall - PASSED
2020-07-28T23:00:01.3668321Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2020-07-28T23:00:01.3668321Z INFO : No HitmanPro.Alert Installed
2020-07-28T23:00:01.3668321Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2020-07-28T23:00:01.3668321Z INFO : Running System Property Check: NotInvincea ...
2020-07-28T23:00:01.3668321Z INFO : System Property Check: NotInvincea - PASSED
2020-07-28T23:00:01.3668321Z INFO : Running System Property Check: NotMessageRelay ...
2020-07-28T23:00:01.3668321Z INFO : RMS is not installed on the endpoint
2020-07-28T23:00:01.3668321Z INFO : System Property Check: NotMessageRelay - PASSED
2020-07-28T23:00:01.3668321Z INFO : Running System Property Check: NotNac ...
2020-07-28T23:00:01.3668321Z INFO : System Property Check: NotNac - PASSED
2020-07-28T23:00:01.3668321Z INFO : Running System Property Check: NotPatch ...
2020-07-28T23:00:01.3824463Z INFO : System Property Check: NotPatch - PASSED
2020-07-28T23:00:01.3833530Z INFO : Running System Property Check: NotPureMessageDomino ...
2020-07-28T23:00:01.3833530Z INFO : System Property Check: NotPureMessageDomino - PASSED
2020-07-28T23:00:01.3833530Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2020-07-28T23:00:01.3833530Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2020-07-28T23:00:01.3833530Z INFO : Running System Property Check: NotSharePoint ...
2020-07-28T23:00:01.3833530Z INFO : System Property Check: NotSharePoint - PASSED
2020-07-28T23:00:01.3833530Z INFO : Running System Property Check: NotSecServer ...
2020-07-28T23:00:01.3833530Z INFO : System Property Check: NotSecServer - PASSED
2020-07-28T23:00:01.3833530Z INFO : Running System Property Check: NotSum ...
2020-07-28T23:00:01.3833530Z INFO : System Property Check: NotSum - PASSED
2020-07-28T23:00:01.3833530Z INFO : Running System Property Check: NotBlockedByTamperProtection ...
2020-07-28T23:00:01.3833530Z INFO : Not tamper protected
2020-07-28T23:00:01.3989994Z INFO : System Property Check: NotBlockedByTamperProtection - PASSED
2020-07-28T23:00:01.3989994Z INFO : Running System Property Check: RAMSize ...
2020-07-28T23:00:01.3989994Z INFO : System Property Check: RAMSize - PASSED
2020-07-28T23:00:01.3989994Z INFO : Running System Property Check: SupportedArchitecture ...
2020-07-28T23:00:01.3989994Z INFO : Running on x64
2020-07-28T23:00:01.3989994Z INFO : System Property Check: SupportedArchitecture - PASSED
2020-07-28T23:00:01.3989994Z INFO : Running System Property Check: SupportedOS ...
2020-07-28T23:00:01.3989994Z INFO : Running on workstation.
2020-07-28T23:00:01.3989994Z INFO : System Property Check: SupportedOS - PASSED
2020-07-28T23:00:01.3989994Z INFO : Running System Property Check: SupportedPatches ...
2020-07-28T23:00:01.3989994Z INFO : System Property Check: SupportedPatches - PASSED
2020-07-28T23:00:01.3989994Z INFO : Running System Property Check: ValidTempDirectory ...
2020-07-28T23:00:01.3989994Z INFO : Temp folder exists.
2020-07-28T23:00:01.4146322Z INFO : System Property Check: ValidTempDirectory - PASSED
2020-07-28T23:00:01.4146322Z INFO : Running System Property Check: ValidLocalInstallSourceDirectory ...
2020-07-28T23:00:01.4146322Z INFO : No local install source folder to validate.
2020-07-28T23:00:01.4146322Z INFO : System Property Check: ValidLocalInstallSourceDirectory - PASSED
2020-07-28T23:00:01.4146322Z INFO : Running System Property Check: ValidServer ...
2020-07-28T23:00:01.4146322Z INFO : System Property Check: ValidServer - PASSED
2020-07-28T23:00:01.4146322Z INFO : Running System Property Check: ValidDeploymentInfo ...
2020-07-28T23:00:01.4146322Z INFO : Current Time: 2020-07-28T23:00:01.414000
2020-07-28T23:00:01.4146322Z INFO : This computer is part of the domain #######################
2020-07-28T23:00:01.4146322Z INFO : Domain Name: #######################
2020-07-28T23:00:01.4146322Z INFO : Computer Name: #######################
2020-07-28T23:00:01.4302499Z INFO : Computer Description is not available.
2020-07-28T23:00:01.4302499Z INFO : Operating System: WIN10
2020-07-28T23:00:01.4302499Z INFO : ProductType: 48
2020-07-28T23:00:01.4302499Z INFO : Last logged on user was: \\
2020-07-28T23:00:01.4302499Z INFO : Fully Qualified Domain Name: #######################.#######################.com
2020-07-28T23:00:01.4302499Z INFO : Processor architecture: x64
2020-07-28T23:00:01.4302499Z INFO : OS Major Version: 10 and OS Minor Version: 0
2020-07-28T23:00:01.4302499Z INFO : Friendly OS Name: WIN10
2020-07-28T23:00:01.4302499Z INFO : Is server?: 0
2020-07-28T23:00:01.4458636Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info/3
2020-07-28T23:00:01.4458636Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-07-28T23:00:01.4458636Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-07-28T23:00:01.4458636Z INFO : Set security protocol: 00000800
2020-07-28T23:00:01.4458636Z INFO : Opening connection to dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2020-07-28T23:00:01.4458636Z INFO : Sending request for connection confirmation through potential proxy
2020-07-28T23:00:01.4458636Z INFO : Request content size: 0
2020-07-28T23:00:02.1733319Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:02.1889367Z INFO : Certificate check succeeded
2020-07-28T23:00:02.1889367Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:02.3926182Z INFO : Response status code: 200
2020-07-28T23:00:02.3926182Z INFO : Response data size: 168
2020-07-28T23:00:02.3926182Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-07-28T23:00:02.3926182Z INFO : Request content size: 1419
2020-07-28T23:00:02.3926182Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:02.3926182Z INFO : Certificate check succeeded
2020-07-28T23:00:02.3926182Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:02.5708425Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:02.5708425Z INFO : Certificate check succeeded
2020-07-28T23:00:02.5708425Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:02.5708425Z INFO : Response status code: 200
2020-07-28T23:00:02.5708425Z INFO : Response data size: 213
2020-07-28T23:00:02.5864103Z INFO : Parsing message received for deployment token: {"dciFileName":"89ef5c228fe33903caa92e7eb59eec5e","registrationToken":"e3d8dbadb3648711b3e87dc0ea170f4479c91ed42ec3455fedae18ed1d6efee3","products":[{"product":"INTERCEPT_ADVANCED","supported":true,"reasons":[]}]}
2020-07-28T23:00:02.5869811Z INFO : Model::token value changed to: e3d8dbadb3648711b3e87dc0ea170f4479c91ed42ec3455fedae18ed1d6efee3
2020-07-28T23:00:02.5869811Z INFO : Licenses available: INTERCEPT_ADVANCED
2020-07-28T23:00:02.5869811Z INFO : Running System Property Check: InstallationInProgress ...
2020-07-28T23:00:02.5869811Z INFO : System Property Check: InstallationInProgress - PASSED
2020-07-28T23:00:02.5869811Z INFO : Running System Property Check: SafeGuardEncryption ...
2020-07-28T23:00:02.5869811Z INFO : Entered installedProductCode, upgradeCode={BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
2020-07-28T23:00:02.5869811Z INFO : Product is not installed
2020-07-28T23:00:02.5869811Z INFO : licensesContainFeature(DEVICE_ENCRYPTION): false
2020-07-28T23:00:02.5869811Z INFO : System Property Check: SafeGuardEncryption - PASSED
2020-07-28T23:00:02.5869811Z INFO : Beginning command definition.
2020-07-28T23:00:02.5869811Z INFO : Adding command to remove Sophos 'Image File Execution Options' keys.
2020-07-28T23:00:02.6026352Z INFO : Adding command to wait for SAU update to complete.
2020-07-28T23:00:02.6339393Z INFO : Adding competitor detection command.
2020-07-28T23:00:02.6339393Z INFO : Adding command to register with Sophos cloud.
2020-07-28T23:00:02.6339393Z INFO : Adding command to download product suite.
2020-07-28T23:00:02.6339393Z INFO : Adding command to uninstall existing products.
2020-07-28T23:00:02.6495248Z INFO : Adding command to remove existing installation of Sophos AutoUpdate
2020-07-28T23:00:02.6495248Z INFO : Adding command to allow tamper protected reinstalls.
2020-07-28T23:00:02.6495248Z INFO : Adding commands to uninstall remaining existing products.
2020-07-28T23:00:02.6495248Z INFO : Adding command to remove existing installation of Sophos System Protection
2020-07-28T23:00:02.6495248Z INFO : Adding command to remove existing installation of Sophos Heartbeat
2020-07-28T23:00:02.6495248Z INFO : Adding command to remove existing installation of Sophos Network Access Control
2020-07-28T23:00:02.6495248Z INFO : Adding command to remove existing installation of Sophos Client Firewall
2020-07-28T23:00:02.6495248Z INFO : Adding command to remove existing installation of Sophos Patch
2020-07-28T23:00:02.6495248Z INFO : Adding command to remove existing installation of Sophos Clean
2020-07-28T23:00:02.6495248Z INFO : Adding command to retrieve policy.
2020-07-28T23:00:02.6495248Z INFO : Adding command to prepare for installation.
2020-07-28T23:00:02.6651188Z INFO : Adding command to install Sophos cloud.
2020-07-28T23:00:02.6651188Z INFO : Command definition complete.
2020-07-28T23:00:02.7651552Z INFO : Stage 1 version:1.8.524.0
2020-07-28T23:00:02.7651552Z INFO : Stage 2 version:1.9.100.0
2020-07-28T23:00:02.7807631Z INFO : OS version: 10.0.18363.
2020-07-28T23:00:02.7807631Z INFO : Service pack: 0.0.
2020-07-28T23:00:02.7807631Z INFO : System Language: 1033.
2020-07-28T23:00:02.7807631Z INFO : User Language: 1033.
2020-07-28T23:00:02.7807631Z INFO : 64 bit: yes.
2020-07-28T23:00:02.7807631Z INFO : Starting installation process.
2020-07-28T23:00:02.7807631Z INFO : About to execute command: CleanSophosIfeoKeysCommand
2020-07-28T23:00:02.7963718Z INFO : Command 'CleanSophosIfeoKeysCommand' completed with success with reboot code '0' and error message ''.
2020-07-28T23:00:02.7963718Z INFO : About to execute command: WaitForSauUpdateCommand
2020-07-28T23:00:02.7963718Z INFO : SAU update is not in progress
2020-07-28T23:00:02.7963718Z INFO : Command 'WaitForSauUpdateCommand' completed with success with reboot code '0' and error message ''.
2020-07-28T23:00:02.7963718Z INFO : About to execute command: CompetitorDetector
2020-07-28T23:00:02.9529527Z INFO : Command 'CompetitorDetector' completed with success with reboot code '0' and error message ''.
2020-07-28T23:00:02.9529527Z INFO : About to execute command: Register
2020-07-28T23:00:02.9529527Z INFO : Ensuring any MCS client service is stopped to prevent race for policy retrieval
2020-07-28T23:00:02.9686001Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/register
2020-07-28T23:00:02.9686001Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-07-28T23:00:02.9686001Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-07-28T23:00:02.9686001Z INFO : Set security protocol: 00000800
2020-07-28T23:00:02.9686001Z INFO : Opening connection to dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2020-07-28T23:00:02.9686001Z INFO : Sending request for connection confirmation through potential proxy
2020-07-28T23:00:02.9686001Z INFO : Request content size: 0
2020-07-28T23:00:02.9686001Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:02.9842170Z INFO : Certificate check succeeded
2020-07-28T23:00:02.9842170Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:03.1278618Z INFO : Response status code: 200
2020-07-28T23:00:03.1278618Z INFO : Response data size: 168
2020-07-28T23:00:03.1278618Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-07-28T23:00:03.1278618Z INFO : Request content size: 1419
2020-07-28T23:00:03.1278618Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:03.1278618Z INFO : Certificate check succeeded
2020-07-28T23:00:03.1278618Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:03.9382713Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:03.9382713Z INFO : Certificate check succeeded
2020-07-28T23:00:03.9382713Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:03.9382713Z INFO : Response status code: 200
2020-07-28T23:00:03.9382713Z INFO : Response data size: 72
2020-07-28T23:00:03.9382713Z INFO : Retrieved endpoint id: 8614b5ee-743e-3451-fb3a-b613e1101afb
2020-07-28T23:00:04.9624351Z INFO : Sending HTTP 'PUT' request to: sophos/management/ep/install/statuses/endpoint/8614b5ee-743e-3451-fb3a-b613e1101afb
2020-07-28T23:00:04.9624351Z INFO : Request content size: 990
2020-07-28T23:00:04.9624351Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:04.9624351Z INFO : Certificate check succeeded
2020-07-28T23:00:04.9624351Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:05.1446100Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:05.1446100Z INFO : Certificate check succeeded
2020-07-28T23:00:05.1601493Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:05.1601493Z INFO : Response status code: 200
2020-07-28T23:00:05.1601493Z INFO : Response data size: 0
2020-07-28T23:00:05.1601493Z INFO : Attempt to retrieve policy.
2020-07-28T23:00:05.1601493Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;ALC/endpoint/8614b5ee-743e-3451-fb3a-b613e1101afb
2020-07-28T23:00:05.1601493Z INFO : Request content size: 0
2020-07-28T23:00:05.1601493Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:05.1601493Z INFO : Certificate check succeeded
2020-07-28T23:00:05.1601493Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:05.4354442Z INFO : Response status code: 200
2020-07-28T23:00:05.4364835Z INFO : Response data size: 1033
2020-07-28T23:00:05.4381743Z INFO : Successfully retrieved policy with policyId='02cce7f103be3b494b602aef995f8adda88d3dba4a4627685846401ac7eb48e5'.
2020-07-28T23:00:05.4391838Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/8614b5ee-743e-3451-fb3a-b613e1101afb/94
2020-07-28T23:00:05.4404637Z INFO : Request content size: 0
2020-07-28T23:00:05.4414562Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:05.4414562Z INFO : Certificate check succeeded
2020-07-28T23:00:05.4414562Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:05.6134080Z INFO : Response status code: 200
2020-07-28T23:00:05.6134080Z INFO : Response data size: 0
2020-07-28T23:00:05.6134080Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/02cce7f103be3b494b602aef995f8adda88d3dba4a4627685846401ac7eb48e5
2020-07-28T23:00:05.6134080Z INFO : Request content size: 0
2020-07-28T23:00:05.6289752Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:05.6289752Z INFO : Certificate check succeeded
2020-07-28T23:00:05.6289752Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:05.9596659Z INFO : Response status code: 200
2020-07-28T23:00:05.9596659Z INFO : Response data size: 7673
2020-07-28T23:00:05.9596659Z INFO : Assume obfuscated SAU password
2020-07-28T23:00:06.2252353Z INFO : Updating subscription created with id: Base, rigidname: WindowsCloudNextGen, baseversion: 11, tag: RECOMMENDED, fixedversion:
2020-07-28T23:00:06.2252353Z INFO : Updating subscription created with id: Clean, rigidname: WindowsCloudClean, baseversion: 1, tag: RECOMMENDED, fixedversion:
2020-07-28T23:00:06.2252353Z INFO : Updating subscription created with id: CloudAV, rigidname: WindowsCloudAV, baseversion: 11, tag: RECOMMENDED, fixedversion:
2020-07-28T23:00:06.2252353Z INFO : Updating subscription created with id: HitmanProAlert, rigidname: WindowsCloudHitmanProAlert, baseversion: 1, tag: RECOMMENDED, fixedversion:
2020-07-28T23:00:06.2252353Z INFO : Features: APPCNTRL
2020-07-28T23:00:06.2408415Z INFO : Features: AV
2020-07-28T23:00:06.2408415Z INFO : Features: CLEAN
2020-07-28T23:00:06.2408415Z INFO : Features: CONNECT
2020-07-28T23:00:06.2408415Z INFO : Features: CORE
2020-07-28T23:00:06.2408415Z INFO : Features: DLP
2020-07-28T23:00:06.2408415Z INFO : Features: DVCCNTRL
2020-07-28T23:00:06.2408415Z INFO : Features: EFW
2020-07-28T23:00:06.2408415Z INFO : Features: HBT
2020-07-28T23:00:06.2408415Z INFO : Features: LIVEQUERY
2020-07-28T23:00:06.2408415Z INFO : Features: NTP
2020-07-28T23:00:06.2408415Z INFO : Features: SAV
2020-07-28T23:00:06.2564583Z INFO : Features: SDU
2020-07-28T23:00:06.2572125Z INFO : Features: WEBCNTRL
2020-07-28T23:00:06.2572125Z INFO : Features: XPD
2020-07-28T23:00:06.2572125Z INFO : Setting https download to: true
2020-07-28T23:00:06.2572125Z INFO : Updating credentials created with username: RQB335PZ9B
2020-07-28T23:00:06.2572125Z INFO : Restarting MCS Client service if stopped
2020-07-28T23:00:06.2572125Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''.
2020-07-28T23:00:06.2572125Z INFO : About to execute command: Download
2020-07-28T23:00:06.2572125Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.2572125Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-07-28T23:00:06.2728517Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-07-28T23:00:06.2728517Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-07-28T23:00:06.2728517Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2020-07-28T23:00:06.2728517Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2020-07-28T23:00:06.2728517Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2020-07-28T23:00:06.2728517Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2020-07-28T23:00:06.2728517Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2020-07-28T23:00:06.2728517Z INFO : About to create directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.2728517Z INFO : Created directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.2728517Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.3041609Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.3041609Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.3041609Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.3041609Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\230d7f14e899d07cd0581d150cbda05826b59bef.crt.crt
2020-07-28T23:00:06.3197149Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\33d6a435957397fc9336c8633445aa33e1774500.crt.crt
2020-07-28T23:00:06.3197149Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\a730e8cebdce2a88ebf18d5c8fdccb994eca0e9b.crt.crt
2020-07-28T23:00:06.3197149Z INFO : No SRV domain; attempting non-SRV cache evaluation
2020-07-28T23:00:06.3197149Z INFO : Analyzing whether to update from Sophos CDN or update cache
2020-07-28T23:00:06.3197149Z INFO : Checking access to update cache: #######################.#######################.com:8191
2020-07-28T23:00:06.3197149Z INFO : Updating configured to use: HTTPS
2020-07-28T23:00:06.3197149Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2020-07-28T23:00:06.3978644Z INFO : Could not reach cache
2020-07-28T23:00:06.3978644Z INFO : Analysis complete - Using Sophos CDN
2020-07-28T23:00:06.3978644Z INFO : Update Cache selection: hostname=''; ID=''
2020-07-28T23:00:06.3978644Z INFO : Updating from Sophos
2020-07-28T23:00:06.3978644Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-07-28T23:00:06.3978644Z INFO : Updating configured to use: HTTPS
2020-07-28T23:00:06.4134636Z INFO : Initial download: attempting to use bulk metadata
2020-07-28T23:00:06.4134636Z INFO : Calling SULDownloader addGlobalFilter...
2020-07-28T23:00:06.4134636Z INFO : Subscription: Base
2020-07-28T23:00:06.4134636Z INFO : SUL info: [V46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata()
2020-07-28T23:00:06.4134636Z INFO : SUL info: [V75884] SU::Metadata::readRemoteMetadata SU::Metadata::readRemoteMetadata()
2020-07-28T23:00:06.4134636Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:1
2020-07-28T23:00:06.4134636Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:1:1, url=sophos
2020-07-28T23:00:06.4134636Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:dci.sophosupd.com/update, path: 8/9e/89ef5c228fe33903caa92e7eb59eec5e.dat
2020-07-28T23:00:07.9424984Z WARNING : SUL error: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.com/update
2020-07-28T23:00:07.9424984Z INFO : SUL info: [I19127] No proxy was used.
2020-07-28T23:00:07.9424984Z INFO : SUL info: [I40394] Downloading customer file from sophos:2:1
2020-07-28T23:00:07.9424984Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:2:1, url=sophos
2020-07-28T23:00:07.9424984Z INFO : SUL info: [V81533] SU::createCachedPackageSource creating root package source for location: sophos:1:dci.sophosupd.net/update, path: 8/9e/89ef5c228fe33903caa92e7eb59eec5e.dat
2020-07-28T23:00:09.0698509Z WARNING : SUL error: [E19127] Couldn't find DCI for user. URL was: dci.sophosupd.net/update
2020-07-28T23:00:09.0698509Z INFO : SUL info: [I19127] No proxy was used.
2020-07-28T23:00:09.0698509Z INFO : SUL info: [I40394] Downloading customer file from sophos:3:1
2020-07-28T23:00:09.0698509Z INFO : SUL info: [V81533] SU::createCachedPackageSource about to create cached package source for sophos:3:1, url=sophos
2020-07-28T23:00:09.0854173Z WARNING : SUL error: [E75373] Ran out of sophos aliases for this update source
2020-07-28T23:00:09.0854173Z WARNING : SUL error: [E72139] Couldn't find DCI for user. URL was: dci.sophosupd.net/update
2020-07-28T23:00:09.0854173Z INFO : SUL info: [I72139] No proxy was used.
2020-07-28T23:00:09.0854173Z WARNING : SUL error: [E54187] Couldn't find DCI for user. URL was: dci.sophosupd.net/update
2020-07-28T23:00:09.0854173Z ERROR : DownloadCommand::onRun() failed with std::exception: MetaDataScope::MetaDataScope failed with error code 5
2020-07-28T23:00:09.0854173Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2020-07-28T23:00:09.0854173Z ERROR : Installation failed.
2020-07-28T23:00:09.0854173Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/8614b5ee-743e-3451-fb3a-b613e1101afb
2020-07-28T23:00:09.0854173Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-07-28T23:00:09.0854173Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-07-28T23:00:09.1010350Z INFO : Set security protocol: 00000800
2020-07-28T23:00:09.1010350Z INFO : Opening connection to dzr-mcs-amzn-eu-west-1-9af7.upe.p.hmr.sophos.com
2020-07-28T23:00:09.1010350Z INFO : Sending request for connection confirmation through potential proxy
2020-07-28T23:00:09.1010350Z INFO : Request content size: 0
2020-07-28T23:00:09.1010350Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:09.1010350Z INFO : Certificate check succeeded
2020-07-28T23:00:09.1010350Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:09.2573375Z INFO : Response status code: 200
2020-07-28T23:00:09.2573375Z INFO : Response data size: 168
2020-07-28T23:00:09.2573375Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-07-28T23:00:09.2573375Z INFO : Request content size: 1135
2020-07-28T23:00:09.2573375Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:09.2573375Z INFO : Certificate check succeeded
2020-07-28T23:00:09.2573375Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:09.4392505Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2020-07-28T23:00:09.4392505Z INFO : Certificate check succeeded
2020-07-28T23:00:09.4392505Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2020-07-28T23:00:09.4392505Z INFO : Response status code: 200
2020-07-28T23:00:09.4392505Z INFO : Response data size: 0
2020-07-28T23:00:09.4392505Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-07-28T23:00:09.4547998Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2020-07-28T23:00:09.4704943Z INFO : Sending HTTP 'PUT' request to: prod/2020-07-28T23:00:09Z-2020-07-28T23:00:09Z-fa9fbfcc-3aff-5b72-83a1-a776d9f5f93b.json
2020-07-28T23:00:09.5177406Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-07-28T23:00:09.5177406Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-07-28T23:00:09.5332919Z INFO : Set security protocol: 00000800
2020-07-28T23:00:09.5332919Z INFO : Opening connection to t1.sophosupd.com
2020-07-28T23:00:09.5332919Z INFO : Request content size: 3904
2020-07-28T23:00:10.2428963Z INFO : Sending request
2020-07-28T23:00:10.2428963Z INFO : Request sent
2020-07-28T23:00:11.1762170Z INFO : Sending request
2020-07-28T23:00:11.1762170Z INFO : Request sent
2020-07-28T23:00:11.1762170Z INFO : Response status code: 200
2020-07-28T23:00:11.1762170Z INFO : Response data size: 0
2020-07-28T23:00:11.1762170Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2020-07-28T23:00:11.1762170Z INFO : Telemetry Response:
2020-07-28T23:00:11.1762170Z INFO : User profile unloaded
2020-07-28T23:00:11.2231654Z INFO : Cleaning up extracted files
2020-07-28T23:00:11.2387356Z ERROR : Exception: Setup program failed with code: 1
This thread was automatically locked due to age.
