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Sophos is not updating from Secondary Server

Rick C1

hello,

 

There are few laptops where Sophos is not updating from Secondary server. Basically due to Pandemic our folks are working from home and do not connect to Corp network. We expect sophos to take updates from secondary server over internet as it cannot establish connection to Primary server. But it continue to fail. Please advice. Here is ALUpdate log.

 

Trace(2020-Jun-30 19:39:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 19:39:16): Remote connection over UNC.

Trace(2020-Jun-30 19:39:16): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 19:39:16): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 19:39:16): Unable to synchronise file root.upd.

Trace(2020-Jun-30 19:39:16): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 19:39:16): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 19:39:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 19:39:16): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 19:39:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 19:39:16): Unable to synchronise file order.xml.

Trace(2020-Jun-30 19:39:16): File root.upd recovered.

Trace(2020-Jun-30 19:39:16): File escdp.dat recovered.

Trace(2020-Jun-30 19:39:16): File ProductID.dat recovered.

Trace(2020-Jun-30 19:39:16): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 19:39:16): File order.xml recovered.

Trace(2020-Jun-30 19:39:16): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 19:39:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 19:39:16): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 19:39:16): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 19:39:16): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jun-30 19:39:16): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 19:39:16): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 19:39:16): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 19:39:16): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jun-30 19:39:16): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 19:39:16): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 19:39:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 19:39:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 19:39:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 19:39:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 19:39:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 19:39:17): Calling package_source_init

Trace(2020-Jun-30 19:39:17): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 19:39:17): Logging on network access user

Trace(2020-Jun-30 19:39:17): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 19:39:17): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 19:39:17): Custom certificate already present.

Trace(2020-Jun-30 19:39:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 19:39:17): Remote connection over UNC.

Trace(2020-Jun-30 19:39:17): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 19:39:17): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 19:39:17): Unable to synchronise file root.upd.

Trace(2020-Jun-30 19:39:17): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 19:39:17): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 19:39:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 19:39:17): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 19:39:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 19:39:17): Unable to synchronise file order.xml.

Trace(2020-Jun-30 19:39:17): File root.upd recovered.

Trace(2020-Jun-30 19:39:17): File escdp.dat recovered.

Trace(2020-Jun-30 19:39:17): File ProductID.dat recovered.

Trace(2020-Jun-30 19:39:17): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 19:39:17): File order.xml recovered.

Trace(2020-Jun-30 19:39:17): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 19:39:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 19:39:17): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jun-30 19:39:17): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 19:39:17): Optional product not found in master.upd. Skipping download

Trace(2020-Jun-30 19:39:17): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jun-30 19:39:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jun-30 19:39:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jun-30 19:39:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 19:39:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 19:39:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 19:39:18): Calling package_source_init

Trace(2020-Jun-30 19:39:18): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 19:39:18): Custom certificate already present.

Trace(2020-Jun-30 19:39:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 19:39:18): Remote connection over HTTP.

Trace(2020-Jun-30 19:39:18): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 19:39:18): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 19:39:18): Unable to synchronise file root.upd.

Trace(2020-Jun-30 19:39:18): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 19:39:18): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 19:39:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 19:39:18): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 19:39:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 19:39:18): Unable to synchronise file order.xml.

Trace(2020-Jun-30 19:39:18): File root.upd recovered.

Trace(2020-Jun-30 19:39:18): File escdp.dat recovered.

Trace(2020-Jun-30 19:39:18): File ProductID.dat recovered.

Trace(2020-Jun-30 19:39:18): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 19:39:18): File order.xml recovered.

Trace(2020-Jun-30 19:39:18): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 19:39:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 19:39:18): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jun-30 19:39:18): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:18): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jun-30 19:39:18): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 19:39:18): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 19:39:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 19:39:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jun-30 19:39:18): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 19:39:18): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 19:39:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 19:39:19): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 19:39:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 19:39:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 19:39:19): Calling package_source_init

Trace(2020-Jun-30 19:39:19): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 19:39:19): Custom certificate already present.

Trace(2020-Jun-30 19:39:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 19:39:19): Remote connection over HTTP.

Trace(2020-Jun-30 19:39:19): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 19:39:19): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 19:39:19): Unable to synchronise file root.upd.

Trace(2020-Jun-30 19:39:19): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 19:39:19): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 19:39:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 19:39:19): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 19:39:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 19:39:19): Unable to synchronise file order.xml.

Trace(2020-Jun-30 19:39:19): File root.upd recovered.

Trace(2020-Jun-30 19:39:19): File escdp.dat recovered.

Trace(2020-Jun-30 19:39:19): File ProductID.dat recovered.

Trace(2020-Jun-30 19:39:19): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 19:39:19): File order.xml recovered.

Trace(2020-Jun-30 19:39:19): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 19:39:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 19:39:19): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jun-30 19:39:19): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:19): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jun-30 19:39:19): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 19:39:19): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 19:39:19): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 19:39:19): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jun-30 19:39:19): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 19:39:19): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 19:39:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 19:39:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 19:39:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 19:39:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 19:39:20): Calling package_source_init

Trace(2020-Jun-30 19:39:20): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 19:39:20): Custom certificate already present.

Trace(2020-Jun-30 19:39:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 19:39:20): Remote connection over HTTP.

Trace(2020-Jun-30 19:39:20): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 19:39:20): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 19:39:20): Unable to synchronise file root.upd.

Trace(2020-Jun-30 19:39:20): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 19:39:20): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 19:39:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 19:39:20): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 19:39:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 19:39:20): Unable to synchronise file order.xml.

Trace(2020-Jun-30 19:39:20): File root.upd recovered.

Trace(2020-Jun-30 19:39:20): File escdp.dat recovered.

Trace(2020-Jun-30 19:39:20): File ProductID.dat recovered.

Trace(2020-Jun-30 19:39:20): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 19:39:20): File order.xml recovered.

Trace(2020-Jun-30 19:39:20): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 19:39:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 19:39:20): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jun-30 19:39:20): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:20): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jun-30 19:39:20): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 19:39:20): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 19:39:20): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 19:39:20): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jun-30 19:39:20): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 19:39:20): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 19:39:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 19:39:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 19:39:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 19:39:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 19:39:21): Calling package_source_init

Trace(2020-Jun-30 19:39:21): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 19:39:21): Custom certificate already present.

Trace(2020-Jun-30 19:39:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 19:39:21): Remote connection over HTTP.

Trace(2020-Jun-30 19:39:21): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 19:39:21): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 19:39:21): Unable to synchronise file root.upd.

Trace(2020-Jun-30 19:39:21): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 19:39:21): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 19:39:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 19:39:21): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 19:39:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 19:39:21): Unable to synchronise file order.xml.

Trace(2020-Jun-30 19:39:21): File root.upd recovered.

Trace(2020-Jun-30 19:39:21): File escdp.dat recovered.

Trace(2020-Jun-30 19:39:21): File ProductID.dat recovered.

Trace(2020-Jun-30 19:39:21): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 19:39:21): File order.xml recovered.

Trace(2020-Jun-30 19:39:21): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 19:39:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 19:39:21): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jun-30 19:39:21): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:21): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jun-30 19:39:21): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 19:39:21): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 19:39:21): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 19:39:21): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jun-30 19:39:21): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 19:39:21): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 19:39:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 19:39:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 19:39:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 19:39:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 19:39:22): Calling package_source_init

Trace(2020-Jun-30 19:39:22): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 19:39:22): Custom certificate already present.

Trace(2020-Jun-30 19:39:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 19:39:22): Remote connection over HTTP.

Trace(2020-Jun-30 19:39:22): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 19:39:22): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 19:39:22): Unable to synchronise file root.upd.

Trace(2020-Jun-30 19:39:22): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 19:39:22): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 19:39:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 19:39:22): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 19:39:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 19:39:22): Unable to synchronise file order.xml.

Trace(2020-Jun-30 19:39:22): File root.upd recovered.

Trace(2020-Jun-30 19:39:22): File escdp.dat recovered.

Trace(2020-Jun-30 19:39:22): File ProductID.dat recovered.

Trace(2020-Jun-30 19:39:22): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 19:39:22): File order.xml recovered.

Trace(2020-Jun-30 19:39:22): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 19:39:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 19:39:22): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 19:39:22): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:22): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jun-30 19:39:22): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 19:39:22): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 19:39:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 19:39:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 19:39:22): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 19:39:22): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 19:39:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 19:39:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 19:39:23): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jun-30 19:39:23): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jun-30 19:39:23): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jun-30 19:39:23): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jun-30 19:39:23): InstallSequencer:: Cache path: ""

Trace(2020-Jun-30 19:39:23): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 19:39:23): Null update

Trace(2020-Jun-30 19:39:23): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jun-30 19:39:23): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 19:39:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 19:39:23): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 19:39:24): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jun-30 19:39:24): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 19:39:24): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 19:39:24): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 19:39:24): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 19:39:24): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jun-30 19:39:24): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jun-30 19:39:24): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jun-30 19:39:24): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-06-30 14:39:26, Offset 1887, Offset Time 2020-06-30 15:10:53

Trace(2020-Jun-30 19:39:24): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jun-30 19:39:25): IPCSender::ProcessSend exiting

Trace(2020-Jun-30 19:39:25): ALUpdate finished

Trace(2020-Jun-30 20:38:14): =========================

Trace(2020-Jun-30 20:38:14): ALUpdate is starting.

Trace(2020-Jun-30 20:38:14): AutoUpdate version: 5.15

Trace(2020-Jun-30 20:38:14): Build             : 216172

Trace(2020-Jun-30 20:38:14): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jun-30 20:38:14): =========================

Trace(2020-Jun-30 20:38:14): Process security set successfully

Trace(2020-Jun-30 20:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jun-30 20:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jun-30 20:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jun-30 20:38:14): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jun-30 20:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jun-30 20:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jun-30 20:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jun-30 20:38:14): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jun-30 20:38:14): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jun-30 20:38:14): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jun-30 20:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jun-30 20:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jun-30 20:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jun-30 20:38:14): Computer is a not possible cluster

Trace(2020-Jun-30 20:38:14): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jun-30 20:38:14): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jun-30 20:38:14): Considering subscribed products.

Trace(2020-Jun-30 20:38:14): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 20:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jun-30 20:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jun-30 20:38:14): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 20:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jun-30 20:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jun-30 20:38:14): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 20:38:14): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jun-30 20:38:14): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jun-30 20:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jun-30 20:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jun-30 20:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jun-30 20:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jun-30 20:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jun-30 20:38:14): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jun-30 20:38:14): IPCSender::ProcessSend started

Trace(2020-Jun-30 20:38:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 20:38:14): RMSMessageHandler: ALUpdateStart

Trace(2020-Jun-30 20:38:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jun-30 20:38:14): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jun-30 20:38:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 20:38:14): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jun-30 20:38:14): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jun-30 20:38:14): PopulateCache: Entering

Trace(2020-Jun-30 20:38:14): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jun-30 20:38:14): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 20:38:14): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 20:38:14): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 20:38:14): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 20:38:14): ProductFactory::Create: SAU Product

Trace(2020-Jun-30 20:38:14): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 20:38:14): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jun-30 20:38:14): Network location has not changed.

Trace(2020-Jun-30 20:38:14): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

Trace(2020-Jun-30 20:38:14): Processing CID update location: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:38:14): Processing CID update location: es-web.sophos.com/.../

Trace(2020-Jun-30 20:38:14): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

Trace(2020-Jun-30 20:38:14): UpdateCoordinator::UpdateNow: About to Sync list of products

Trace(2020-Jun-30 20:38:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 20:38:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:38:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:38:14): Calling package_source_init

Trace(2020-Jun-30 20:38:14): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:38:14): Logging on network access user

Trace(2020-Jun-30 20:38:14): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:02): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 20:39:02): Custom certificate already present.

Trace(2020-Jun-30 20:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:02): Remote connection over UNC.

Trace(2020-Jun-30 20:39:02): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:02): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:02): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:02): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:02): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:02): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:02): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:02): File root.upd recovered.

Trace(2020-Jun-30 20:39:02): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:02): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:02): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:02): File order.xml recovered.

Trace(2020-Jun-30 20:39:02): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 20:39:02): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jun-30 20:39:02): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:02): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms

Trace(2020-Jun-30 20:39:02): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 20:39:02): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 20:39:02): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jun-30 20:39:02): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found. 

Trace(2020-Jun-30 20:39:02): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 20:39:02): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:03): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 20:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:03): Calling package_source_init

Trace(2020-Jun-30 20:39:03): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:03): Logging on network access user

Trace(2020-Jun-30 20:39:03): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:03): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 20:39:03): Custom certificate already present.

Trace(2020-Jun-30 20:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:03): Remote connection over UNC.

Trace(2020-Jun-30 20:39:03): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:03): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:03): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:03): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:03): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:03): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:03): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:03): File root.upd recovered.

Trace(2020-Jun-30 20:39:03): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:03): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:03): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:03): File order.xml recovered.

Trace(2020-Jun-30 20:39:03): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 20:39:03): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jun-30 20:39:03): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:03): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

Trace(2020-Jun-30 20:39:03): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 20:39:03): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 20:39:03): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jun-30 20:39:03): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found. 

Trace(2020-Jun-30 20:39:03): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 20:39:03): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 20:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:04): Calling package_source_init

Trace(2020-Jun-30 20:39:04): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:04): Logging on network access user

Trace(2020-Jun-30 20:39:04): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:04): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 20:39:04): Custom certificate already present.

Trace(2020-Jun-30 20:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:04): Remote connection over UNC.

Trace(2020-Jun-30 20:39:04): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:04): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:04): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:04): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:04): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:04): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:04): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:04): File root.upd recovered.

Trace(2020-Jun-30 20:39:04): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:04): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:04): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:04): File order.xml recovered.

Trace(2020-Jun-30 20:39:04): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 20:39:04): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jun-30 20:39:04): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:04): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64

Trace(2020-Jun-30 20:39:04): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 20:39:04): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 20:39:04): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jun-30 20:39:04): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found. 

Trace(2020-Jun-30 20:39:04): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 20:39:04): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:05): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 20:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:05): Calling package_source_init

Trace(2020-Jun-30 20:39:05): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:05): Logging on network access user

Trace(2020-Jun-30 20:39:05): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:05): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 20:39:05): Custom certificate already present.

Trace(2020-Jun-30 20:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:05): Remote connection over UNC.

Trace(2020-Jun-30 20:39:05): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:05): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:05): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:05): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:05): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:05): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:05): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:05): File root.upd recovered.

Trace(2020-Jun-30 20:39:05): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:05): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:05): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:05): File order.xml recovered.

Trace(2020-Jun-30 20:39:05): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 20:39:05): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jun-30 20:39:05): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:05): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64

Trace(2020-Jun-30 20:39:05): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 20:39:05): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 20:39:05): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jun-30 20:39:05): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found. 

Trace(2020-Jun-30 20:39:05): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 20:39:05): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:06): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 20:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:06): Calling package_source_init

Trace(2020-Jun-30 20:39:06): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:06): Logging on network access user

Trace(2020-Jun-30 20:39:06): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:06): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 20:39:06): Custom certificate already present.

Trace(2020-Jun-30 20:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:06): Remote connection over UNC.

Trace(2020-Jun-30 20:39:06): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:06): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:06): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:06): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:06): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:06): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:06): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:06): File root.upd recovered.

Trace(2020-Jun-30 20:39:06): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:06): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:06): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:06): File order.xml recovered.

Trace(2020-Jun-30 20:39:06): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 20:39:06): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 20:39:06): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:06): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jun-30 20:39:06): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 20:39:06): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 20:39:06): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 20:39:06): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jun-30 20:39:06): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 20:39:06): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 20:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:07): Calling package_source_init

Trace(2020-Jun-30 20:39:07): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:07): Logging on network access user

Trace(2020-Jun-30 20:39:07): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:07): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 20:39:07): Custom certificate already present.

Trace(2020-Jun-30 20:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:07): Remote connection over UNC.

Trace(2020-Jun-30 20:39:07): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:07): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:07): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:07): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:07): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:07): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:07): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:07): File root.upd recovered.

Trace(2020-Jun-30 20:39:07): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:07): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:07): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:07): File order.xml recovered.

Trace(2020-Jun-30 20:39:07): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 20:39:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jun-30 20:39:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 20:39:07): Optional product not found in master.upd. Skipping download

Trace(2020-Jun-30 20:39:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jun-30 20:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jun-30 20:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jun-30 20:39:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 20:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:08): Calling package_source_init

Trace(2020-Jun-30 20:39:08): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:08): Custom certificate already present.

Trace(2020-Jun-30 20:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:08): Remote connection over HTTP.

Trace(2020-Jun-30 20:39:08): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:08): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:08): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:08): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:08): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:08): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:08): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:08): File root.upd recovered.

Trace(2020-Jun-30 20:39:08): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:08): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:08): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:08): File order.xml recovered.

Trace(2020-Jun-30 20:39:08): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 20:39:08): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jun-30 20:39:08): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:08): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jun-30 20:39:08): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 20:39:08): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:08): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 20:39:08): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jun-30 20:39:08): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 20:39:08): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:09): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 20:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:09): Calling package_source_init

Trace(2020-Jun-30 20:39:09): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:09): Custom certificate already present.

Trace(2020-Jun-30 20:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:09): Remote connection over HTTP.

Trace(2020-Jun-30 20:39:09): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:09): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:09): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:09): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:09): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:09): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:09): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:09): File root.upd recovered.

Trace(2020-Jun-30 20:39:09): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:09): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:09): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:09): File order.xml recovered.

Trace(2020-Jun-30 20:39:09): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 20:39:09): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jun-30 20:39:09): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:09): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jun-30 20:39:09): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 20:39:09): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:09): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 20:39:09): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jun-30 20:39:09): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 20:39:09): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 20:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:10): Calling package_source_init

Trace(2020-Jun-30 20:39:10): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:10): Custom certificate already present.

Trace(2020-Jun-30 20:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:10): Remote connection over HTTP.

Trace(2020-Jun-30 20:39:10): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:10): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:10): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:10): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:10): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:10): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:10): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:10): File root.upd recovered.

Trace(2020-Jun-30 20:39:10): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:10): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:10): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:10): File order.xml recovered.

Trace(2020-Jun-30 20:39:10): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 20:39:10): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jun-30 20:39:10): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:10): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jun-30 20:39:10): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 20:39:10): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 20:39:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jun-30 20:39:10): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 20:39:10): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 20:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:11): Calling package_source_init

Trace(2020-Jun-30 20:39:11): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:11): Custom certificate already present.

Trace(2020-Jun-30 20:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:11): Remote connection over HTTP.

Trace(2020-Jun-30 20:39:11): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:11): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:11): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:11): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:11): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:11): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:11): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:11): File root.upd recovered.

Trace(2020-Jun-30 20:39:11): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:11): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:11): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:11): File order.xml recovered.

Trace(2020-Jun-30 20:39:11): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 20:39:11): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jun-30 20:39:11): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:11): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jun-30 20:39:11): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 20:39:11): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 20:39:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jun-30 20:39:11): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 20:39:11): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 20:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 20:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 20:39:12): Calling package_source_init

Trace(2020-Jun-30 20:39:12): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 20:39:12): Custom certificate already present.

Trace(2020-Jun-30 20:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 20:39:12): Remote connection over HTTP.

Trace(2020-Jun-30 20:39:12): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 20:39:12): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 20:39:12): Unable to synchronise file root.upd.

Trace(2020-Jun-30 20:39:12): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 20:39:12): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 20:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 20:39:12): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 20:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 20:39:12): Unable to synchronise file order.xml.

Trace(2020-Jun-30 20:39:12): File root.upd recovered.

Trace(2020-Jun-30 20:39:12): File escdp.dat recovered.

Trace(2020-Jun-30 20:39:12): File ProductID.dat recovered.

Trace(2020-Jun-30 20:39:12): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 20:39:12): File order.xml recovered.

Trace(2020-Jun-30 20:39:12): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 20:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 20:39:12): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 20:39:12): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:12): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jun-30 20:39:12): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 20:39:12): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 20:39:12): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 20:39:12): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 20:39:12): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 20:39:12): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 20:39:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 20:39:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 20:39:13): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jun-30 20:39:13): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jun-30 20:39:13): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jun-30 20:39:13): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jun-30 20:39:13): InstallSequencer:: Cache path: ""

Trace(2020-Jun-30 20:39:13): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 20:39:13): Null update

Trace(2020-Jun-30 20:39:13): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jun-30 20:39:13): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 20:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 20:39:13): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 20:39:14): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jun-30 20:39:14): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 20:39:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 20:39:14): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 20:39:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 20:39:14): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jun-30 20:39:14): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jun-30 20:39:14): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jun-30 20:39:14): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-06-30 14:39:26, Offset 1887, Offset Time 2020-06-30 15:10:53

Trace(2020-Jun-30 20:39:14): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jun-30 20:39:15): IPCSender::ProcessSend exiting

Trace(2020-Jun-30 20:39:15): ALUpdate finished

Trace(2020-Jun-30 21:38:14): =========================

Trace(2020-Jun-30 21:38:14): ALUpdate is starting.

Trace(2020-Jun-30 21:38:14): AutoUpdate version: 5.15

Trace(2020-Jun-30 21:38:14): Build             : 216172

Trace(2020-Jun-30 21:38:14): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jun-30 21:38:14): =========================

Trace(2020-Jun-30 21:38:14): Process security set successfully

Trace(2020-Jun-30 21:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jun-30 21:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jun-30 21:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jun-30 21:38:14): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jun-30 21:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jun-30 21:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jun-30 21:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jun-30 21:38:14): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jun-30 21:38:14): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jun-30 21:38:14): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jun-30 21:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jun-30 21:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jun-30 21:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jun-30 21:38:14): Computer is a not possible cluster

Trace(2020-Jun-30 21:38:14): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jun-30 21:38:14): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jun-30 21:38:14): Considering subscribed products.

Trace(2020-Jun-30 21:38:14): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 21:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jun-30 21:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jun-30 21:38:14): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 21:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jun-30 21:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jun-30 21:38:14): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 21:38:14): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jun-30 21:38:14): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jun-30 21:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jun-30 21:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jun-30 21:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jun-30 21:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jun-30 21:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jun-30 21:38:14): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jun-30 21:38:14): IPCSender::ProcessSend started

Trace(2020-Jun-30 21:38:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 21:38:14): RMSMessageHandler: ALUpdateStart

Trace(2020-Jun-30 21:38:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jun-30 21:38:14): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jun-30 21:38:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 21:38:14): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jun-30 21:38:14): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jun-30 21:38:14): PopulateCache: Entering

Trace(2020-Jun-30 21:38:14): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jun-30 21:38:14): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 21:38:14): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 21:38:14): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 21:38:14): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 21:38:14): ProductFactory::Create: SAU Product

Trace(2020-Jun-30 21:38:14): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 21:38:14): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jun-30 21:38:14): Network location has not changed.

Trace(2020-Jun-30 21:38:14): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

Trace(2020-Jun-30 21:38:14): Processing CID update location: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:38:14): Processing CID update location: es-web.sophos.com/.../

Trace(2020-Jun-30 21:38:14): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

Trace(2020-Jun-30 21:38:14): UpdateCoordinator::UpdateNow: About to Sync list of products

Trace(2020-Jun-30 21:38:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 21:38:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:38:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:38:14): Calling package_source_init

Trace(2020-Jun-30 21:38:14): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:38:14): Logging on network access user

Trace(2020-Jun-30 21:38:14): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:02): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 21:39:02): Custom certificate already present.

Trace(2020-Jun-30 21:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:02): Remote connection over UNC.

Trace(2020-Jun-30 21:39:02): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:02): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:02): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:02): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:02): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:02): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:02): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:02): File root.upd recovered.

Trace(2020-Jun-30 21:39:02): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:02): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:02): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:02): File order.xml recovered.

Trace(2020-Jun-30 21:39:02): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 21:39:02): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jun-30 21:39:02): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:02): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms

Trace(2020-Jun-30 21:39:02): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 21:39:02): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 21:39:02): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jun-30 21:39:02): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found. 

Trace(2020-Jun-30 21:39:02): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 21:39:02): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:03): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 21:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:03): Calling package_source_init

Trace(2020-Jun-30 21:39:03): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:03): Logging on network access user

Trace(2020-Jun-30 21:39:03): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:03): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 21:39:03): Custom certificate already present.

Trace(2020-Jun-30 21:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:03): Remote connection over UNC.

Trace(2020-Jun-30 21:39:03): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:03): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:03): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:03): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:03): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:03): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:03): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:03): File root.upd recovered.

Trace(2020-Jun-30 21:39:03): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:03): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:03): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:03): File order.xml recovered.

Trace(2020-Jun-30 21:39:03): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 21:39:03): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jun-30 21:39:03): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:03): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

Trace(2020-Jun-30 21:39:03): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 21:39:03): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 21:39:03): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jun-30 21:39:03): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found. 

Trace(2020-Jun-30 21:39:03): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 21:39:03): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 21:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:04): Calling package_source_init

Trace(2020-Jun-30 21:39:04): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:04): Logging on network access user

Trace(2020-Jun-30 21:39:04): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:04): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 21:39:04): Custom certificate already present.

Trace(2020-Jun-30 21:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:04): Remote connection over UNC.

Trace(2020-Jun-30 21:39:04): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:04): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:04): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:04): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:04): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:04): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:04): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:04): File root.upd recovered.

Trace(2020-Jun-30 21:39:04): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:04): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:04): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:04): File order.xml recovered.

Trace(2020-Jun-30 21:39:04): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 21:39:04): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jun-30 21:39:04): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:04): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64

Trace(2020-Jun-30 21:39:04): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 21:39:04): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 21:39:04): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jun-30 21:39:04): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found. 

Trace(2020-Jun-30 21:39:04): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 21:39:04): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:05): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 21:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:05): Calling package_source_init

Trace(2020-Jun-30 21:39:05): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:05): Logging on network access user

Trace(2020-Jun-30 21:39:05): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:05): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 21:39:05): Custom certificate already present.

Trace(2020-Jun-30 21:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:05): Remote connection over UNC.

Trace(2020-Jun-30 21:39:05): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:05): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:05): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:05): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:05): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:05): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:05): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:05): File root.upd recovered.

Trace(2020-Jun-30 21:39:05): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:05): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:05): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:05): File order.xml recovered.

Trace(2020-Jun-30 21:39:05): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 21:39:05): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jun-30 21:39:05): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:05): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64

Trace(2020-Jun-30 21:39:05): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 21:39:05): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 21:39:05): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jun-30 21:39:05): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found. 

Trace(2020-Jun-30 21:39:05): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 21:39:05): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:06): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 21:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:06): Calling package_source_init

Trace(2020-Jun-30 21:39:06): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:06): Logging on network access user

Trace(2020-Jun-30 21:39:06): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:06): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 21:39:06): Custom certificate already present.

Trace(2020-Jun-30 21:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:06): Remote connection over UNC.

Trace(2020-Jun-30 21:39:06): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:06): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:06): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:06): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:06): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:06): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:06): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:06): File root.upd recovered.

Trace(2020-Jun-30 21:39:06): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:06): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:06): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:06): File order.xml recovered.

Trace(2020-Jun-30 21:39:06): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 21:39:06): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 21:39:06): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:06): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jun-30 21:39:06): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 21:39:06): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 21:39:06): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 21:39:06): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jun-30 21:39:06): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 21:39:06): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 21:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:07): Calling package_source_init

Trace(2020-Jun-30 21:39:07): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:07): Logging on network access user

Trace(2020-Jun-30 21:39:07): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:07): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 21:39:07): Custom certificate already present.

Trace(2020-Jun-30 21:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:07): Remote connection over UNC.

Trace(2020-Jun-30 21:39:07): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:07): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:07): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:07): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:07): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:07): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:07): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:07): File root.upd recovered.

Trace(2020-Jun-30 21:39:07): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:07): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:07): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:07): File order.xml recovered.

Trace(2020-Jun-30 21:39:07): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 21:39:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jun-30 21:39:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 21:39:07): Optional product not found in master.upd. Skipping download

Trace(2020-Jun-30 21:39:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jun-30 21:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jun-30 21:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jun-30 21:39:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 21:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:08): Calling package_source_init

Trace(2020-Jun-30 21:39:08): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:08): Custom certificate already present.

Trace(2020-Jun-30 21:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:08): Remote connection over HTTP.

Trace(2020-Jun-30 21:39:08): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:08): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:08): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:08): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:08): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:08): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:08): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:08): File root.upd recovered.

Trace(2020-Jun-30 21:39:08): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:08): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:08): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:08): File order.xml recovered.

Trace(2020-Jun-30 21:39:08): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 21:39:08): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jun-30 21:39:08): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:08): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jun-30 21:39:08): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 21:39:08): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:08): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 21:39:08): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jun-30 21:39:08): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 21:39:08): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:09): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 21:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:09): Calling package_source_init

Trace(2020-Jun-30 21:39:09): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:09): Custom certificate already present.

Trace(2020-Jun-30 21:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:09): Remote connection over HTTP.

Trace(2020-Jun-30 21:39:09): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:09): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:09): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:09): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:09): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:09): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:09): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:09): File root.upd recovered.

Trace(2020-Jun-30 21:39:09): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:09): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:09): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:09): File order.xml recovered.

Trace(2020-Jun-30 21:39:09): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 21:39:09): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jun-30 21:39:09): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:09): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jun-30 21:39:09): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 21:39:09): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:09): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 21:39:09): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jun-30 21:39:09): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 21:39:09): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 21:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:10): Calling package_source_init

Trace(2020-Jun-30 21:39:10): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:10): Custom certificate already present.

Trace(2020-Jun-30 21:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:10): Remote connection over HTTP.

Trace(2020-Jun-30 21:39:10): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:10): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:10): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:10): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:10): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:10): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:10): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:10): File root.upd recovered.

Trace(2020-Jun-30 21:39:10): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:10): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:10): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:10): File order.xml recovered.

Trace(2020-Jun-30 21:39:10): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 21:39:10): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jun-30 21:39:10): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:10): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jun-30 21:39:10): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 21:39:10): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 21:39:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jun-30 21:39:10): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 21:39:10): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 21:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:11): Calling package_source_init

Trace(2020-Jun-30 21:39:11): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:11): Custom certificate already present.

Trace(2020-Jun-30 21:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:11): Remote connection over HTTP.

Trace(2020-Jun-30 21:39:11): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:11): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:11): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:11): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:11): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:11): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:11): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:11): File root.upd recovered.

Trace(2020-Jun-30 21:39:11): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:11): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:11): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:11): File order.xml recovered.

Trace(2020-Jun-30 21:39:11): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 21:39:11): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jun-30 21:39:11): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:11): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jun-30 21:39:11): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 21:39:11): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 21:39:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jun-30 21:39:11): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 21:39:11): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 21:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 21:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 21:39:12): Calling package_source_init

Trace(2020-Jun-30 21:39:12): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 21:39:12): Custom certificate already present.

Trace(2020-Jun-30 21:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 21:39:12): Remote connection over HTTP.

Trace(2020-Jun-30 21:39:12): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 21:39:12): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 21:39:12): Unable to synchronise file root.upd.

Trace(2020-Jun-30 21:39:12): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 21:39:12): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 21:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 21:39:12): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 21:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 21:39:12): Unable to synchronise file order.xml.

Trace(2020-Jun-30 21:39:12): File root.upd recovered.

Trace(2020-Jun-30 21:39:12): File escdp.dat recovered.

Trace(2020-Jun-30 21:39:12): File ProductID.dat recovered.

Trace(2020-Jun-30 21:39:12): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 21:39:12): File order.xml recovered.

Trace(2020-Jun-30 21:39:12): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 21:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 21:39:12): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 21:39:12): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:12): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jun-30 21:39:12): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 21:39:12): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 21:39:12): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 21:39:12): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 21:39:12): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 21:39:12): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 21:39:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 21:39:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 21:39:13): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jun-30 21:39:13): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jun-30 21:39:13): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jun-30 21:39:13): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jun-30 21:39:13): InstallSequencer:: Cache path: ""

Trace(2020-Jun-30 21:39:13): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 21:39:13): Null update

Trace(2020-Jun-30 21:39:13): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jun-30 21:39:13): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 21:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 21:39:13): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 21:39:14): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jun-30 21:39:14): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 21:39:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 21:39:14): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 21:39:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 21:39:14): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jun-30 21:39:14): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jun-30 21:39:14): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jun-30 21:39:14): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-06-30 14:39:26, Offset 1887, Offset Time 2020-06-30 15:10:53

Trace(2020-Jun-30 21:39:14): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jun-30 21:39:15): IPCSender::ProcessSend exiting

Trace(2020-Jun-30 21:39:15): ALUpdate finished

Trace(2020-Jun-30 22:38:14): =========================

Trace(2020-Jun-30 22:38:14): ALUpdate is starting.

Trace(2020-Jun-30 22:38:14): AutoUpdate version: 5.15

Trace(2020-Jun-30 22:38:14): Build             : 216172

Trace(2020-Jun-30 22:38:14): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jun-30 22:38:14): =========================

Trace(2020-Jun-30 22:38:14): Process security set successfully

Trace(2020-Jun-30 22:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jun-30 22:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jun-30 22:38:14): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jun-30 22:38:14): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jun-30 22:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jun-30 22:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jun-30 22:38:14): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jun-30 22:38:14): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jun-30 22:38:14): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jun-30 22:38:14): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jun-30 22:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jun-30 22:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jun-30 22:38:14): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jun-30 22:38:14): Computer is a not possible cluster

Trace(2020-Jun-30 22:38:14): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jun-30 22:38:14): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jun-30 22:38:14): Considering subscribed products.

Trace(2020-Jun-30 22:38:14): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 22:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jun-30 22:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jun-30 22:38:14): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 22:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jun-30 22:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jun-30 22:38:14): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 22:38:14): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jun-30 22:38:14): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jun-30 22:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jun-30 22:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jun-30 22:38:14): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jun-30 22:38:14): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jun-30 22:38:14): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jun-30 22:38:14): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jun-30 22:38:14): IPCSender::ProcessSend started

Trace(2020-Jun-30 22:38:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 22:38:14): RMSMessageHandler: ALUpdateStart

Trace(2020-Jun-30 22:38:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jun-30 22:38:14): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jun-30 22:38:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 22:38:14): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jun-30 22:38:14): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jun-30 22:38:14): PopulateCache: Entering

Trace(2020-Jun-30 22:38:14): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jun-30 22:38:14): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 22:38:14): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 22:38:14): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 22:38:14): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 22:38:14): ProductFactory::Create: SAU Product

Trace(2020-Jun-30 22:38:14): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 22:38:14): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jun-30 22:38:14): Network location has not changed.

Trace(2020-Jun-30 22:38:14): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

Trace(2020-Jun-30 22:38:14): Processing CID update location: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:38:14): Processing CID update location: es-web.sophos.com/.../

Trace(2020-Jun-30 22:38:14): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

Trace(2020-Jun-30 22:38:14): UpdateCoordinator::UpdateNow: About to Sync list of products

Trace(2020-Jun-30 22:38:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 22:38:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:38:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:38:14): Calling package_source_init

Trace(2020-Jun-30 22:38:14): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:38:14): Logging on network access user

Trace(2020-Jun-30 22:38:14): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:02): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 22:39:02): Custom certificate already present.

Trace(2020-Jun-30 22:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:02): Remote connection over UNC.

Trace(2020-Jun-30 22:39:02): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:02): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:02): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:02): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:02): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:02): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:02): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:02): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:02): File root.upd recovered.

Trace(2020-Jun-30 22:39:02): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:02): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:02): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:02): File order.xml recovered.

Trace(2020-Jun-30 22:39:02): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 22:39:02): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jun-30 22:39:02): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:02): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms

Trace(2020-Jun-30 22:39:02): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 22:39:02): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 22:39:02): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jun-30 22:39:02): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found. 

Trace(2020-Jun-30 22:39:02): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 22:39:02): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:03): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 22:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:03): Calling package_source_init

Trace(2020-Jun-30 22:39:03): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:03): Logging on network access user

Trace(2020-Jun-30 22:39:03): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:03): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 22:39:03): Custom certificate already present.

Trace(2020-Jun-30 22:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:03): Remote connection over UNC.

Trace(2020-Jun-30 22:39:03): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:03): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:03): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:03): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:03): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:03): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:03): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:03): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:03): File root.upd recovered.

Trace(2020-Jun-30 22:39:03): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:03): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:03): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:03): File order.xml recovered.

Trace(2020-Jun-30 22:39:03): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 22:39:03): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jun-30 22:39:03): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:03): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

Trace(2020-Jun-30 22:39:03): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 22:39:03): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 22:39:03): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jun-30 22:39:03): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found. 

Trace(2020-Jun-30 22:39:03): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 22:39:03): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:04): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 22:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:04): Calling package_source_init

Trace(2020-Jun-30 22:39:04): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:04): Logging on network access user

Trace(2020-Jun-30 22:39:04): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:04): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 22:39:04): Custom certificate already present.

Trace(2020-Jun-30 22:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:04): Remote connection over UNC.

Trace(2020-Jun-30 22:39:04): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:04): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:04): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:04): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:04): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:04): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:04): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:04): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:04): File root.upd recovered.

Trace(2020-Jun-30 22:39:04): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:04): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:04): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:04): File order.xml recovered.

Trace(2020-Jun-30 22:39:04): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:04): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 22:39:04): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jun-30 22:39:04): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:04): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64

Trace(2020-Jun-30 22:39:04): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 22:39:04): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 22:39:04): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jun-30 22:39:04): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found. 

Trace(2020-Jun-30 22:39:04): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 22:39:04): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:05): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 22:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:05): Calling package_source_init

Trace(2020-Jun-30 22:39:05): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:05): Logging on network access user

Trace(2020-Jun-30 22:39:05): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:05): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 22:39:05): Custom certificate already present.

Trace(2020-Jun-30 22:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:05): Remote connection over UNC.

Trace(2020-Jun-30 22:39:05): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:05): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:05): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:05): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:05): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:05): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:05): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:05): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:05): File root.upd recovered.

Trace(2020-Jun-30 22:39:05): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:05): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:05): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:05): File order.xml recovered.

Trace(2020-Jun-30 22:39:05): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:05): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 22:39:05): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jun-30 22:39:05): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:05): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64

Trace(2020-Jun-30 22:39:05): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 22:39:05): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 22:39:05): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jun-30 22:39:05): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found. 

Trace(2020-Jun-30 22:39:05): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 22:39:05): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:06): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 22:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:06): Calling package_source_init

Trace(2020-Jun-30 22:39:06): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:06): Logging on network access user

Trace(2020-Jun-30 22:39:06): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:06): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 22:39:06): Custom certificate already present.

Trace(2020-Jun-30 22:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:06): Remote connection over UNC.

Trace(2020-Jun-30 22:39:06): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:06): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:06): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:06): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:06): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:06): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:06): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:06): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:06): File root.upd recovered.

Trace(2020-Jun-30 22:39:06): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:06): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:06): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:06): File order.xml recovered.

Trace(2020-Jun-30 22:39:06): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:06): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 22:39:06): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 22:39:06): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:06): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jun-30 22:39:06): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jun-30 22:39:06): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jun-30 22:39:06): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 22:39:06): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jun-30 22:39:06): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jun-30 22:39:06): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jun-30 22:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:07): Calling package_source_init

Trace(2020-Jun-30 22:39:07): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:07): Logging on network access user

Trace(2020-Jun-30 22:39:07): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:07): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jun-30 22:39:07): Custom certificate already present.

Trace(2020-Jun-30 22:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:07): Remote connection over UNC.

Trace(2020-Jun-30 22:39:07): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:07): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:07): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:07): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:07): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:07): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:07): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:07): File root.upd recovered.

Trace(2020-Jun-30 22:39:07): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:07): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:07): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:07): File order.xml recovered.

Trace(2020-Jun-30 22:39:07): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 22:39:07): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jun-30 22:39:07): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jun-30 22:39:07): Optional product not found in master.upd. Skipping download

Trace(2020-Jun-30 22:39:07): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jun-30 22:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jun-30 22:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jun-30 22:39:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 22:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:08): Calling package_source_init

Trace(2020-Jun-30 22:39:08): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:08): Custom certificate already present.

Trace(2020-Jun-30 22:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:08): Remote connection over HTTP.

Trace(2020-Jun-30 22:39:08): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:08): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:08): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:08): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:08): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:08): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:08): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:08): File root.upd recovered.

Trace(2020-Jun-30 22:39:08): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:08): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:08): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:08): File order.xml recovered.

Trace(2020-Jun-30 22:39:08): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 22:39:08): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jun-30 22:39:08): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:08): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jun-30 22:39:08): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 22:39:08): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:08): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 22:39:08): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jun-30 22:39:08): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 22:39:08): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:09): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 22:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:09): Calling package_source_init

Trace(2020-Jun-30 22:39:09): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:09): Custom certificate already present.

Trace(2020-Jun-30 22:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:09): Remote connection over HTTP.

Trace(2020-Jun-30 22:39:09): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:09): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:09): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:09): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:09): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:09): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:09): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:09): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:09): File root.upd recovered.

Trace(2020-Jun-30 22:39:09): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:09): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:09): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:09): File order.xml recovered.

Trace(2020-Jun-30 22:39:09): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:09): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 22:39:09): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jun-30 22:39:09): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:09): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jun-30 22:39:09): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 22:39:09): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:09): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 22:39:09): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jun-30 22:39:09): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 22:39:09): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 22:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:10): Calling package_source_init

Trace(2020-Jun-30 22:39:10): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:10): Custom certificate already present.

Trace(2020-Jun-30 22:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:10): Remote connection over HTTP.

Trace(2020-Jun-30 22:39:10): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:10): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:10): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:10): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:10): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:10): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:10): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:10): File root.upd recovered.

Trace(2020-Jun-30 22:39:10): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:10): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:10): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:10): File order.xml recovered.

Trace(2020-Jun-30 22:39:10): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 22:39:10): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jun-30 22:39:10): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:10): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jun-30 22:39:10): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 22:39:10): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 22:39:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jun-30 22:39:10): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 22:39:10): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 22:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:11): Calling package_source_init

Trace(2020-Jun-30 22:39:11): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:11): Custom certificate already present.

Trace(2020-Jun-30 22:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:11): Remote connection over HTTP.

Trace(2020-Jun-30 22:39:11): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:11): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:11): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:11): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:11): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:11): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:11): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:11): File root.upd recovered.

Trace(2020-Jun-30 22:39:11): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:11): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:11): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:11): File order.xml recovered.

Trace(2020-Jun-30 22:39:11): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 22:39:11): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jun-30 22:39:11): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:11): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jun-30 22:39:11): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 22:39:11): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 22:39:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jun-30 22:39:11): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 22:39:11): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jun-30 22:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jun-30 22:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jun-30 22:39:12): Calling package_source_init

Trace(2020-Jun-30 22:39:12): TrySyncProduct, Calling BeginSync

Trace(2020-Jun-30 22:39:12): Custom certificate already present.

Trace(2020-Jun-30 22:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jun-30 22:39:12): Remote connection over HTTP.

Trace(2020-Jun-30 22:39:12): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jun-30 22:39:12): Unable to read file master.upd (Remote)

Trace(2020-Jun-30 22:39:12): Unable to synchronise file root.upd.

Trace(2020-Jun-30 22:39:12): Unable to synchronise file escdp.dat.

Trace(2020-Jun-30 22:39:12): Unable to synchronise file expired_credential.dat.

Trace(2020-Jun-30 22:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jun-30 22:39:12): Unable to synchronise file ProductID.dat.

Trace(2020-Jun-30 22:39:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jun-30 22:39:12): Unable to synchronise file order.xml.

Trace(2020-Jun-30 22:39:12): File root.upd recovered.

Trace(2020-Jun-30 22:39:12): File escdp.dat recovered.

Trace(2020-Jun-30 22:39:12): File ProductID.dat recovered.

Trace(2020-Jun-30 22:39:12): Unable to recover file expired_credential.dat.

Trace(2020-Jun-30 22:39:12): File order.xml recovered.

Trace(2020-Jun-30 22:39:12): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jun-30 22:39:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 22:39:12): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jun-30 22:39:12): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:12): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jun-30 22:39:12): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jun-30 22:39:12): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jun-30 22:39:12): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jun-30 22:39:12): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jun-30 22:39:12): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jun-30 22:39:12): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jun-30 22:39:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jun-30 22:39:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jun-30 22:39:13): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jun-30 22:39:13): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jun-30 22:39:13): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jun-30 22:39:13): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jun-30 22:39:13): InstallSequencer:: Cache path: ""

Trace(2020-Jun-30 22:39:13): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jun-30 22:39:13): Null update

Trace(2020-Jun-30 22:39:13): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jun-30 22:39:13): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jun-30 22:39:13): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jun-30 22:39:13): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jun-30 22:39:14): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jun-30 22:39:14): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 22:39:14): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 22:39:14): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jun-30 22:39:14): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jun-30 22:39:14): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jun-30 22:39:14): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jun-30 22:39:14): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jun-30 22:39:14): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-06-30 14:39:26, Offset 1887, Offset Time 2020-06-30 15:10:53

Trace(2020-Jun-30 22:39:14): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jun-30 22:39:15): IPCSender::ProcessSend exiting

Trace(2020-Jun-30 22:39:15): ALUpdate finished

Trace(2020-Jul-01 14:27:04): =========================

Trace(2020-Jul-01 14:27:04): ALUpdate is starting.

Trace(2020-Jul-01 14:27:04): AutoUpdate version: 5.15

Trace(2020-Jul-01 14:27:04): Build             : 216172

Trace(2020-Jul-01 14:27:04): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 14:27:04): =========================

Trace(2020-Jul-01 14:27:04): Process security set successfully

Trace(2020-Jul-01 14:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 14:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 14:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 14:27:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 14:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 14:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 14:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 14:27:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 14:27:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 14:27:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 14:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 14:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 14:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 14:27:04): Computer is a not possible cluster

Trace(2020-Jul-01 14:27:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 14:27:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 14:27:04): Considering subscribed products.

Trace(2020-Jul-01 14:27:04): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 14:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 14:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 14:27:04): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 14:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 14:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 14:27:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 14:27:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 14:27:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 14:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 14:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 14:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 14:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 14:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 14:27:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 14:27:04): IPCSender::ProcessSend started

Trace(2020-Jul-01 14:27:04): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 14:27:04): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 14:27:04): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 14:27:04): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 14:27:04): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 14:27:04): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 14:27:04): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 14:27:04): PopulateCache: Entering

Trace(2020-Jul-01 14:27:04): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 14:27:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 14:27:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 14:27:04): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 14:27:04): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 14:27:04): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 14:27:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 14:27:04): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 14:27:04): Rediscovering update locations...

Trace(2020-Jul-01 14:27:04): Intelligent Updating using port number 51235

Trace(2020-Jul-01 14:27:09): Discovery resulted in 1 update source:

Trace(2020-Jul-01 14:27:09):   \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP,65535,,0

Trace(2020-Jul-01 14:27:20): Measurement and filtering resulted in 0 update sources.

Trace(2020-Jul-01 14:27:20): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

Trace(2020-Jul-01 14:27:20): Processing CID update location: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:27:20): Processing CID update location: es-web.sophos.com/.../

Trace(2020-Jul-01 14:27:20): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

Trace(2020-Jul-01 14:27:20): UpdateCoordinator::UpdateNow: About to Sync list of products

Trace(2020-Jul-01 14:27:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 14:27:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:27:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:27:20): Calling package_source_init

Trace(2020-Jul-01 14:27:20): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:27:20): Logging on network access user

Trace(2020-Jul-01 14:27:20): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:07): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 14:28:07): Custom certificate already present.

Trace(2020-Jul-01 14:28:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:07): Remote connection over UNC.

Trace(2020-Jul-01 14:28:07): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:07): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:07): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:07): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:07): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:07): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:07): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:07): File root.upd recovered.

Trace(2020-Jul-01 14:28:07): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:07): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:07): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:07): File order.xml recovered.

Trace(2020-Jul-01 14:28:07): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 14:28:07): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 14:28:07): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:07): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms

Trace(2020-Jul-01 14:28:07): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 14:28:07): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 14:28:07): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 14:28:07): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found. 

Trace(2020-Jul-01 14:28:07): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 14:28:07): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 14:28:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:08): Calling package_source_init

Trace(2020-Jul-01 14:28:08): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:08): Logging on network access user

Trace(2020-Jul-01 14:28:08): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:08): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 14:28:08): Custom certificate already present.

Trace(2020-Jul-01 14:28:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:08): Remote connection over UNC.

Trace(2020-Jul-01 14:28:08): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:08): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:08): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:08): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:08): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:08): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:08): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:08): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:08): File root.upd recovered.

Trace(2020-Jul-01 14:28:08): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:08): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:08): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:08): File order.xml recovered.

Trace(2020-Jul-01 14:28:08): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 14:28:08): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 14:28:08): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:09): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

Trace(2020-Jul-01 14:28:09): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 14:28:09): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 14:28:09): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 14:28:09): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found. 

Trace(2020-Jul-01 14:28:09): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 14:28:09): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:10): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 14:28:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:10): Calling package_source_init

Trace(2020-Jul-01 14:28:10): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:10): Logging on network access user

Trace(2020-Jul-01 14:28:10): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:10): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 14:28:10): Custom certificate already present.

Trace(2020-Jul-01 14:28:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:10): Remote connection over UNC.

Trace(2020-Jul-01 14:28:10): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:10): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:10): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:10): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:10): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:10): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:10): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:10): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:10): File root.upd recovered.

Trace(2020-Jul-01 14:28:10): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:10): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:10): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:10): File order.xml recovered.

Trace(2020-Jul-01 14:28:10): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:10): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 14:28:10): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 14:28:10): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:10): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64

Trace(2020-Jul-01 14:28:10): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 14:28:10): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 14:28:10): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 14:28:10): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found. 

Trace(2020-Jul-01 14:28:10): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 14:28:10): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 14:28:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:11): Calling package_source_init

Trace(2020-Jul-01 14:28:11): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:11): Logging on network access user

Trace(2020-Jul-01 14:28:11): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:11): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 14:28:11): Custom certificate already present.

Trace(2020-Jul-01 14:28:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:11): Remote connection over UNC.

Trace(2020-Jul-01 14:28:11): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:11): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:11): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:11): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:11): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:11): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:11): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:11): File root.upd recovered.

Trace(2020-Jul-01 14:28:11): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:11): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:11): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:11): File order.xml recovered.

Trace(2020-Jul-01 14:28:11): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 14:28:11): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 14:28:11): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:11): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64

Trace(2020-Jul-01 14:28:11): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 14:28:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 14:28:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 14:28:11): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found. 

Trace(2020-Jul-01 14:28:11): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 14:28:11): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 14:28:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:12): Calling package_source_init

Trace(2020-Jul-01 14:28:12): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:12): Logging on network access user

Trace(2020-Jul-01 14:28:12): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:12): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 14:28:12): Custom certificate already present.

Trace(2020-Jul-01 14:28:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:12): Remote connection over UNC.

Trace(2020-Jul-01 14:28:12): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:12): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:12): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:12): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:12): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:12): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:12): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:12): File root.upd recovered.

Trace(2020-Jul-01 14:28:12): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:12): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:12): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:12): File order.xml recovered.

Trace(2020-Jul-01 14:28:12): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 14:28:12): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 14:28:12): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:12): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jul-01 14:28:12): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 14:28:12): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 14:28:12): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 14:28:12): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jul-01 14:28:12): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 14:28:12): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:13): Calling package_source_init

Trace(2020-Jul-01 14:28:13): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:13): Logging on network access user

Trace(2020-Jul-01 14:28:13): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:13): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 14:28:13): Custom certificate already present.

Trace(2020-Jul-01 14:28:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:13): Remote connection over UNC.

Trace(2020-Jul-01 14:28:13): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:13): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:13): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:13): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:13): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:13): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:13): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:13): File root.upd recovered.

Trace(2020-Jul-01 14:28:13): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:13): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:13): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:13): File order.xml recovered.

Trace(2020-Jul-01 14:28:13): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 14:28:13): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jul-01 14:28:13): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 14:28:13): Optional product not found in master.upd. Skipping download

Trace(2020-Jul-01 14:28:13): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jul-01 14:28:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:13): Calling package_source_init

Trace(2020-Jul-01 14:28:13): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:13): Custom certificate already present.

Trace(2020-Jul-01 14:28:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:13): Remote connection over HTTP.

Trace(2020-Jul-01 14:28:14): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:14): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:14): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:14): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:14): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:14): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:14): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:14): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:14): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:14): File root.upd recovered.

Trace(2020-Jul-01 14:28:14): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:14): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:14): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:14): File order.xml recovered.

Trace(2020-Jul-01 14:28:14): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 14:28:14): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 14:28:14): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:14): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jul-01 14:28:14): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 14:28:14): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:14): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 14:28:14): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 14:28:14): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 14:28:14): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 14:28:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:15): Calling package_source_init

Trace(2020-Jul-01 14:28:15): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:15): Custom certificate already present.

Trace(2020-Jul-01 14:28:15): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:15): Remote connection over HTTP.

Trace(2020-Jul-01 14:28:15): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:15): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:15): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:15): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:15): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:15): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:15): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:15): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:15): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:15): File root.upd recovered.

Trace(2020-Jul-01 14:28:15): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:15): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:15): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:15): File order.xml recovered.

Trace(2020-Jul-01 14:28:15): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 14:28:15): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 14:28:15): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:15): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jul-01 14:28:15): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 14:28:15): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:15): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 14:28:15): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 14:28:15): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 14:28:15): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 14:28:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:16): Calling package_source_init

Trace(2020-Jul-01 14:28:16): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:16): Custom certificate already present.

Trace(2020-Jul-01 14:28:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:16): Remote connection over HTTP.

Trace(2020-Jul-01 14:28:16): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:16): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:16): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:16): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:16): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:16): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:16): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:16): File root.upd recovered.

Trace(2020-Jul-01 14:28:16): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:16): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:16): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:16): File order.xml recovered.

Trace(2020-Jul-01 14:28:16): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 14:28:16): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 14:28:16): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:16): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jul-01 14:28:16): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 14:28:16): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:16): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 14:28:16): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 14:28:16): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 14:28:16): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 14:28:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:17): Calling package_source_init

Trace(2020-Jul-01 14:28:17): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:17): Custom certificate already present.

Trace(2020-Jul-01 14:28:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:17): Remote connection over HTTP.

Trace(2020-Jul-01 14:28:17): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:17): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:17): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:17): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:17): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:17): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:17): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:17): File root.upd recovered.

Trace(2020-Jul-01 14:28:17): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:17): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:17): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:17): File order.xml recovered.

Trace(2020-Jul-01 14:28:17): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 14:28:17): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 14:28:17): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:17): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jul-01 14:28:17): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 14:28:17): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 14:28:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 14:28:17): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 14:28:17): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 14:28:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 14:28:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 14:28:18): Calling package_source_init

Trace(2020-Jul-01 14:28:18): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 14:28:18): Custom certificate already present.

Trace(2020-Jul-01 14:28:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 14:28:18): Remote connection over HTTP.

Trace(2020-Jul-01 14:28:18): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 14:28:18): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 14:28:18): Unable to synchronise file root.upd.

Trace(2020-Jul-01 14:28:18): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 14:28:18): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 14:28:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 14:28:18): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 14:28:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 14:28:18): Unable to synchronise file order.xml.

Trace(2020-Jul-01 14:28:18): File root.upd recovered.

Trace(2020-Jul-01 14:28:18): File escdp.dat recovered.

Trace(2020-Jul-01 14:28:18): File ProductID.dat recovered.

Trace(2020-Jul-01 14:28:18): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 14:28:18): File order.xml recovered.

Trace(2020-Jul-01 14:28:18): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 14:28:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 14:28:18): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 14:28:18): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:18): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jul-01 14:28:18): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 14:28:18): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 14:28:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 14:28:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 14:28:18): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 14:28:18): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 14:28:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 14:28:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 14:28:19): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jul-01 14:28:19): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jul-01 14:28:19): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jul-01 14:28:19): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jul-01 14:28:19): InstallSequencer:: Cache path: ""

Trace(2020-Jul-01 14:28:19): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 14:28:19): Null update

Trace(2020-Jul-01 14:28:19): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jul-01 14:28:19): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 14:28:19): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 14:28:19): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 14:28:20): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 14:28:20): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 14:28:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 14:28:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 14:28:20): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 14:28:20): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 14:28:20): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 14:28:20): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 14:28:20): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-06-30 14:39:26, Offset 1887, Offset Time 2020-06-30 15:10:53

Trace(2020-Jul-01 14:28:20): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 14:28:21): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 14:28:21): ALUpdate finished

Trace(2020-Jul-01 15:27:03): =========================

Trace(2020-Jul-01 15:27:03): ALUpdate is starting.

Trace(2020-Jul-01 15:27:03): AutoUpdate version: 5.15

Trace(2020-Jul-01 15:27:03): Build             : 216172

Trace(2020-Jul-01 15:27:03): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 15:27:03): =========================

Trace(2020-Jul-01 15:27:03): Process security set successfully

Trace(2020-Jul-01 15:27:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 15:27:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 15:27:03): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 15:27:03): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 15:27:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 15:27:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 15:27:03): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 15:27:03): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 15:27:03): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 15:27:03): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 15:27:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 15:27:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 15:27:03): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 15:27:03): Computer is a not possible cluster

Trace(2020-Jul-01 15:27:03): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 15:27:03): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 15:27:03): Considering subscribed products.

Trace(2020-Jul-01 15:27:03): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:27:03): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 15:27:03): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 15:27:03): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:27:03): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 15:27:03): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 15:27:03): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 15:27:03): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 15:27:03): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 15:27:03): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 15:27:03): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 15:27:03): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 15:27:03): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 15:27:03): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 15:27:03): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 15:27:03): IPCSender::ProcessSend started

Trace(2020-Jul-01 15:27:03): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:27:03): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 15:27:03): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:27:03): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:27:03): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:27:03): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 15:27:03): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 15:27:03): PopulateCache: Entering

Trace(2020-Jul-01 15:27:03): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 15:27:03): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 15:27:03): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 15:27:03): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:27:03): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:27:03): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 15:27:03): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 15:27:03): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 15:27:03): Network location has not changed.

Trace(2020-Jul-01 15:27:03): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

Trace(2020-Jul-01 15:27:03): Processing CID update location: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:03): Processing CID update location: es-web.sophos.com/.../

Trace(2020-Jul-01 15:27:03): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

Trace(2020-Jul-01 15:27:03): UpdateCoordinator::UpdateNow: About to Sync list of products

Trace(2020-Jul-01 15:27:03): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 15:27:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:03): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:03): Calling package_source_init

Trace(2020-Jul-01 15:27:03): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:03): Logging on network access user

Trace(2020-Jul-01 15:27:03): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:51): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 15:27:51): Custom certificate already present.

Trace(2020-Jul-01 15:27:51): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:51): Remote connection over UNC.

Trace(2020-Jul-01 15:27:51): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:51): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:51): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:51): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:51): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:51): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:51): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:51): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:51): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:51): File root.upd recovered.

Trace(2020-Jul-01 15:27:51): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:51): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:51): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:51): File order.xml recovered.

Trace(2020-Jul-01 15:27:51): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 15:27:51): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 15:27:51): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:51): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms

Trace(2020-Jul-01 15:27:51): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 15:27:51): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 15:27:51): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 15:27:51): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found. 

Trace(2020-Jul-01 15:27:51): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 15:27:51): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:52): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:27:52): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:27:52): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 15:27:52): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:52): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:52): Calling package_source_init

Trace(2020-Jul-01 15:27:52): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:52): Logging on network access user

Trace(2020-Jul-01 15:27:52): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:52): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 15:27:52): Custom certificate already present.

Trace(2020-Jul-01 15:27:52): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:52): Remote connection over UNC.

Trace(2020-Jul-01 15:27:52): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:52): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:52): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:52): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:52): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:52): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:52): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:52): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:52): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:52): File root.upd recovered.

Trace(2020-Jul-01 15:27:52): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:52): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:52): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:52): File order.xml recovered.

Trace(2020-Jul-01 15:27:52): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:52): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 15:27:52): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 15:27:52): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:52): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

Trace(2020-Jul-01 15:27:52): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 15:27:52): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 15:27:52): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 15:27:52): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found. 

Trace(2020-Jul-01 15:27:52): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 15:27:52): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:27:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:27:53): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 15:27:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:53): Calling package_source_init

Trace(2020-Jul-01 15:27:53): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:53): Logging on network access user

Trace(2020-Jul-01 15:27:53): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:53): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 15:27:53): Custom certificate already present.

Trace(2020-Jul-01 15:27:53): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:53): Remote connection over UNC.

Trace(2020-Jul-01 15:27:53): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:53): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:53): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:53): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:53): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:53): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:53): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:53): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:53): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:53): File root.upd recovered.

Trace(2020-Jul-01 15:27:53): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:53): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:53): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:53): File order.xml recovered.

Trace(2020-Jul-01 15:27:53): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:53): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:27:53): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 15:27:53): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:53): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64

Trace(2020-Jul-01 15:27:53): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 15:27:53): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 15:27:53): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 15:27:53): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found. 

Trace(2020-Jul-01 15:27:53): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 15:27:53): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:54): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:27:54): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:27:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 15:27:54): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:54): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:54): Calling package_source_init

Trace(2020-Jul-01 15:27:54): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:54): Logging on network access user

Trace(2020-Jul-01 15:27:54): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:54): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 15:27:54): Custom certificate already present.

Trace(2020-Jul-01 15:27:54): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:54): Remote connection over UNC.

Trace(2020-Jul-01 15:27:54): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:54): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:54): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:54): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:54): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:54): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:54): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:54): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:54): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:54): File root.upd recovered.

Trace(2020-Jul-01 15:27:54): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:54): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:54): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:54): File order.xml recovered.

Trace(2020-Jul-01 15:27:54): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:54): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:27:54): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 15:27:54): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:54): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64

Trace(2020-Jul-01 15:27:54): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 15:27:54): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 15:27:54): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 15:27:54): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found. 

Trace(2020-Jul-01 15:27:54): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 15:27:54): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:55): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:27:55): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:27:55): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 15:27:55): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:55): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:55): Calling package_source_init

Trace(2020-Jul-01 15:27:55): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:55): Logging on network access user

Trace(2020-Jul-01 15:27:55): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:55): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 15:27:55): Custom certificate already present.

Trace(2020-Jul-01 15:27:55): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:55): Remote connection over UNC.

Trace(2020-Jul-01 15:27:55): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:55): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:55): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:55): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:55): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:55): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:55): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:55): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:55): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:55): File root.upd recovered.

Trace(2020-Jul-01 15:27:55): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:55): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:55): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:55): File order.xml recovered.

Trace(2020-Jul-01 15:27:55): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:55): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 15:27:55): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 15:27:55): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:55): CIDUpdateLocation::Sync - Updating from local CID: \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jul-01 15:27:55): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 15:27:55): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 15:27:55): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 15:27:55): CIDSync(CidSyncMessage): A file or folder matching \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jul-01 15:27:55): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 15:27:55): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:27:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:27:56): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 15:27:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:56): Calling package_source_init

Trace(2020-Jul-01 15:27:56): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:56): Logging on network access user

Trace(2020-Jul-01 15:27:56): Attempting to make a connection to remote machine \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:56): CIDUpdate(Info): Could not add a connection to server \\10.***.***.***\SophosUpdate; user SOPHOS-BANG2\sophos; Windows error 53

Trace(2020-Jul-01 15:27:56): Custom certificate already present.

Trace(2020-Jul-01 15:27:56): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:56): Remote connection over UNC.

Trace(2020-Jul-01 15:27:56): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:56): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:56): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:56): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:56): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:56): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:56): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:56): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:56): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:56): File root.upd recovered.

Trace(2020-Jul-01 15:27:56): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:56): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:56): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:56): File order.xml recovered.

Trace(2020-Jul-01 15:27:56): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:56): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 15:27:56): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jul-01 15:27:56): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 15:27:56): Optional product not found in master.upd. Skipping download

Trace(2020-Jul-01 15:27:56): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jul-01 15:27:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jul-01 15:27:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jul-01 15:27:57): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 15:27:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:57): Calling package_source_init

Trace(2020-Jul-01 15:27:57): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:57): Custom certificate already present.

Trace(2020-Jul-01 15:27:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:57): Remote connection over HTTP.

Trace(2020-Jul-01 15:27:57): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:57): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:57): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:57): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:57): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:57): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:57): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:57): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:57): File root.upd recovered.

Trace(2020-Jul-01 15:27:57): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:57): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:57): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:57): File order.xml recovered.

Trace(2020-Jul-01 15:27:57): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:57): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 15:27:57): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 15:27:57): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:27:57): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jul-01 15:27:57): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 15:27:57): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:57): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 15:27:57): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 15:27:57): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 15:27:57): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:27:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:27:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:27:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 15:27:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:58): Calling package_source_init

Trace(2020-Jul-01 15:27:58): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:58): Custom certificate already present.

Trace(2020-Jul-01 15:27:58): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:58): Remote connection over HTTP.

Trace(2020-Jul-01 15:27:58): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:58): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:58): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:58): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:58): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:58): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:58): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:58): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:58): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:58): File root.upd recovered.

Trace(2020-Jul-01 15:27:58): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:58): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:58): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:58): File order.xml recovered.

Trace(2020-Jul-01 15:27:58): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:58): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 15:27:58): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 15:27:58): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:27:58): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jul-01 15:27:58): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 15:27:58): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:58): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 15:27:58): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 15:27:58): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 15:27:58): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:27:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:27:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:27:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 15:27:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:27:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:27:59): Calling package_source_init

Trace(2020-Jul-01 15:27:59): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:27:59): Custom certificate already present.

Trace(2020-Jul-01 15:27:59): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:27:59): Remote connection over HTTP.

Trace(2020-Jul-01 15:27:59): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:27:59): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:27:59): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:27:59): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:27:59): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:27:59): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:27:59): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:27:59): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:27:59): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:27:59): File root.upd recovered.

Trace(2020-Jul-01 15:27:59): File escdp.dat recovered.

Trace(2020-Jul-01 15:27:59): File ProductID.dat recovered.

Trace(2020-Jul-01 15:27:59): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:27:59): File order.xml recovered.

Trace(2020-Jul-01 15:27:59): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:27:59): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:27:59): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 15:27:59): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:27:59): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jul-01 15:27:59): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 15:27:59): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:27:59): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 15:27:59): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 15:27:59): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 15:27:59): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:28:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:28:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:28:00): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 15:28:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:28:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:28:00): Calling package_source_init

Trace(2020-Jul-01 15:28:00): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:28:00): Custom certificate already present.

Trace(2020-Jul-01 15:28:00): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:28:00): Remote connection over HTTP.

Trace(2020-Jul-01 15:28:00): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:28:00): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:28:00): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:28:00): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:28:00): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:28:00): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:28:00): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:28:00): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:28:00): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:28:00): File root.upd recovered.

Trace(2020-Jul-01 15:28:00): File escdp.dat recovered.

Trace(2020-Jul-01 15:28:00): File ProductID.dat recovered.

Trace(2020-Jul-01 15:28:00): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:28:00): File order.xml recovered.

Trace(2020-Jul-01 15:28:00): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:28:00): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:28:00): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 15:28:00): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:28:00): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jul-01 15:28:00): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 15:28:00): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:28:00): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 15:28:00): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 15:28:00): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 15:28:00): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:28:01): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:28:01): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:28:01): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 15:28:01): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 15:28:01): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 15:28:01): Calling package_source_init

Trace(2020-Jul-01 15:28:01): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 15:28:01): Custom certificate already present.

Trace(2020-Jul-01 15:28:01): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 15:28:01): Remote connection over HTTP.

Trace(2020-Jul-01 15:28:01): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 15:28:01): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 15:28:01): Unable to synchronise file root.upd.

Trace(2020-Jul-01 15:28:01): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 15:28:01): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 15:28:01): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 15:28:01): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 15:28:01): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 15:28:01): Unable to synchronise file order.xml.

Trace(2020-Jul-01 15:28:01): File root.upd recovered.

Trace(2020-Jul-01 15:28:01): File escdp.dat recovered.

Trace(2020-Jul-01 15:28:01): File ProductID.dat recovered.

Trace(2020-Jul-01 15:28:01): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 15:28:01): File order.xml recovered.

Trace(2020-Jul-01 15:28:01): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 15:28:01): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 15:28:01): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 15:28:01): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:28:01): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jul-01 15:28:01): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 15:28:01): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 15:28:01): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 15:28:01): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 15:28:01): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 15:28:01): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 15:28:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 15:28:02): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 15:28:02): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jul-01 15:28:02): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jul-01 15:28:02): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jul-01 15:28:02): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jul-01 15:28:02): InstallSequencer:: Cache path: ""

Trace(2020-Jul-01 15:28:02): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 15:28:02): Null update

Trace(2020-Jul-01 15:28:02): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jul-01 15:28:02): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:28:02): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 15:28:02): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 15:28:03): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 15:28:03): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 15:28:03): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 15:28:03): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 15:28:03): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 15:28:03): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 15:28:03): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 15:28:03): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:28:03): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-06-30 14:39:26, Offset 1887, Offset Time 2020-06-30 15:10:53

Trace(2020-Jul-01 15:28:03): Telemetry::HasTelemetrySchedulePeriodElapsed 153: Telemetry schedule has elapsed.

Trace(2020-Jul-01 15:28:03): Telemetry::SubmitTelemetry 408: Gathering Telemetry

Trace(2020-Jul-01 15:28:10): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 15:28:10): ALUpdate finished

Trace(2020-Jul-01 15:32:52): =========================

Trace(2020-Jul-01 15:32:52): ALUpdate is starting.

Trace(2020-Jul-01 15:32:52): AutoUpdate version: 5.15

Trace(2020-Jul-01 15:32:52): Build             : 216172

Trace(2020-Jul-01 15:32:52): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 15:32:52): =========================

Trace(2020-Jul-01 15:32:52): Process security set successfully

Trace(2020-Jul-01 15:32:52): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 15:32:52): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 15:32:52): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 15:32:52): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 15:32:52): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 15:32:52): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 15:32:52): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 15:32:52): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 15:32:52): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 15:32:52): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 15:32:52): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 15:32:52): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 15:32:52): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 15:32:52): Computer is a not possible cluster

Trace(2020-Jul-01 15:32:52): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 15:32:52): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 15:32:52): Considering subscribed products.

Trace(2020-Jul-01 15:32:52): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:32:52): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 15:32:52): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 15:32:52): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:32:52): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 15:32:52): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 15:32:52): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 15:32:52): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 15:32:52): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 15:32:52): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 15:32:52): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 15:32:52): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 15:32:52): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 15:32:52): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 15:32:52): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 15:32:52): IPCSender::ProcessSend started

Trace(2020-Jul-01 15:32:52): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:32:52): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 15:32:52): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:32:52): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:32:52): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:32:52): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 15:32:52): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 15:32:52): PopulateCache: Entering

Trace(2020-Jul-01 15:32:52): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 15:32:52): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 15:32:52): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 15:32:52): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:32:52): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:32:52): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 15:32:52): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 15:32:52): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 15:32:52): Network location has not changed.

Trace(2020-Jul-01 15:32:52): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 15:32:53): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 15:32:53): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:32:53): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:32:53): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:32:53): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:32:53): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 15:32:53): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 15:32:53): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 15:32:53): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 15:32:53): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 15:32:54): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 15:32:54): ALUpdate finished

Trace(2020-Jul-01 15:33:05): =========================

Trace(2020-Jul-01 15:33:05): ALUpdate is starting.

Trace(2020-Jul-01 15:33:05): AutoUpdate version: 5.15

Trace(2020-Jul-01 15:33:05): Build             : 216172

Trace(2020-Jul-01 15:33:05): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 15:33:05): =========================

Trace(2020-Jul-01 15:33:05): Process security set successfully

Trace(2020-Jul-01 15:33:05): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 15:33:05): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 15:33:05): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 15:33:05): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 15:33:05): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 15:33:05): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 15:33:05): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 15:33:05): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 15:33:05): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 15:33:05): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 15:33:05): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 15:33:05): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 15:33:05): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 15:33:05): Computer is a not possible cluster

Trace(2020-Jul-01 15:33:05): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 15:33:05): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 15:33:05): Considering subscribed products.

Trace(2020-Jul-01 15:33:05): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:33:05): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 15:33:05): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 15:33:05): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:33:05): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 15:33:05): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 15:33:05): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 15:33:05): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 15:33:05): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 15:33:05): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 15:33:05): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 15:33:05): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 15:33:05): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 15:33:05): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 15:33:06): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 15:33:06): IPCSender::ProcessSend started

Trace(2020-Jul-01 15:33:06): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:33:06): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 15:33:06): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:33:06): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:33:06): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:33:06): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 15:33:06): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 15:33:06): PopulateCache: Entering

Trace(2020-Jul-01 15:33:06): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 15:33:06): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 15:33:06): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 15:33:06): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:33:06): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:33:06): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 15:33:06): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 15:33:06): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 15:33:06): Network location has not changed.

Trace(2020-Jul-01 15:33:06): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 15:33:07): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 15:33:07): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:33:07): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:33:07): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:33:07): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:33:07): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 15:33:07): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 15:33:07): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 15:33:07): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 15:33:07): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 15:33:08): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 15:33:08): ALUpdate finished

Trace(2020-Jul-01 15:33:20): =========================

Trace(2020-Jul-01 15:33:20): ALUpdate is starting.

Trace(2020-Jul-01 15:33:20): AutoUpdate version: 5.15

Trace(2020-Jul-01 15:33:20): Build             : 216172

Trace(2020-Jul-01 15:33:20): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 15:33:20): =========================

Trace(2020-Jul-01 15:33:20): Process security set successfully

Trace(2020-Jul-01 15:33:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 15:33:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 15:33:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 15:33:20): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 15:33:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 15:33:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 15:33:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 15:33:20): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 15:33:20): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 15:33:20): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 15:33:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 15:33:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 15:33:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 15:33:20): Computer is a not possible cluster

Trace(2020-Jul-01 15:33:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 15:33:20): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 15:33:20): Considering subscribed products.

Trace(2020-Jul-01 15:33:20): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:33:20): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 15:33:20): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 15:33:20): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:33:20): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 15:33:20): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 15:33:20): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 15:33:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 15:33:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 15:33:20): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 15:33:20): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 15:33:20): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 15:33:20): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 15:33:20): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 15:33:20): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 15:33:20): IPCSender::ProcessSend started

Trace(2020-Jul-01 15:33:20): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:33:20): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 15:33:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:33:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 15:33:20): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:33:20): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 15:33:20): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 15:33:20): PopulateCache: Entering

Trace(2020-Jul-01 15:33:20): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 15:33:20): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 15:33:20): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 15:33:20): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 15:33:20): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 15:33:20): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 15:33:20): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 15:33:20): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 15:33:20): Network location has not changed.

Trace(2020-Jul-01 15:33:20): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 15:33:21): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 15:33:21): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:33:21): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:33:21): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 15:33:21): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 15:33:21): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 15:33:21): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 15:33:21): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 15:33:21): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 15:33:21): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 15:33:22): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 15:33:22): ALUpdate finished

Trace(2020-Jul-01 16:27:04): =========================

Trace(2020-Jul-01 16:27:04): ALUpdate is starting.

Trace(2020-Jul-01 16:27:04): AutoUpdate version: 5.15

Trace(2020-Jul-01 16:27:04): Build             : 216172

Trace(2020-Jul-01 16:27:04): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 16:27:04): =========================

Trace(2020-Jul-01 16:27:04): Process security set successfully

Trace(2020-Jul-01 16:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 16:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 16:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 16:27:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 16:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 16:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 16:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 16:27:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 16:27:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 16:27:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 16:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 16:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 16:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 16:27:04): Computer is a not possible cluster

Trace(2020-Jul-01 16:27:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 16:27:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 16:27:04): Considering subscribed products.

Trace(2020-Jul-01 16:27:04): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 16:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 16:27:04): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 16:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 16:27:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 16:27:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 16:27:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 16:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 16:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 16:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 16:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 16:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 16:27:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 16:27:04): IPCSender::ProcessSend started

Trace(2020-Jul-01 16:27:04): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:27:04): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 16:27:04): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:27:04): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:27:04): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:27:04): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 16:27:04): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 16:27:04): PopulateCache: Entering

Trace(2020-Jul-01 16:27:04): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 16:27:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 16:27:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 16:27:04): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:27:04): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:27:04): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 16:27:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 16:27:04): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 16:27:04): Network location has not changed.

Trace(2020-Jul-01 16:27:04): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 16:27:05): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 16:27:05): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:27:05): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:27:05): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:27:05): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:27:05): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 16:27:05): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 16:27:05): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 16:27:05): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 16:27:05): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 16:27:06): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 16:27:06): ALUpdate finished

Trace(2020-Jul-01 16:56:33): =========================

Trace(2020-Jul-01 16:56:33): ALUpdate is starting.

Trace(2020-Jul-01 16:56:33): AutoUpdate version: 5.15

Trace(2020-Jul-01 16:56:33): Build             : 216172

Trace(2020-Jul-01 16:56:33): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 16:56:33): =========================

Trace(2020-Jul-01 16:56:33): Process security set successfully

Trace(2020-Jul-01 16:56:33): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 16:56:33): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 16:56:33): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 16:56:33): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 16:56:33): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 16:56:33): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 16:56:33): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 16:56:33): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 16:56:33): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 16:56:33): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 16:56:33): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 16:56:33): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 16:56:33): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 16:56:33): Computer is a not possible cluster

Trace(2020-Jul-01 16:56:33): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 16:56:33): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 16:56:33): Considering subscribed products.

Trace(2020-Jul-01 16:56:33): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:56:33): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 16:56:33): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 16:56:33): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:56:33): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 16:56:33): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 16:56:33): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 16:56:33): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 16:56:33): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 16:56:33): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 16:56:33): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 16:56:33): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 16:56:33): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 16:56:33): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 16:56:33): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 16:56:33): IPCSender::ProcessSend started

Trace(2020-Jul-01 16:56:33): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:56:33): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 16:56:33): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:56:33): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:56:33): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:56:33): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 16:56:33): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 16:56:33): PopulateCache: Entering

Trace(2020-Jul-01 16:56:33): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 16:56:33): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 16:56:33): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 16:56:33): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:56:33): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:56:33): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 16:56:33): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 16:56:33): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 16:56:33): Network location has not changed.

Trace(2020-Jul-01 16:56:33): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 16:56:34): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 16:56:34): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:56:34): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:56:34): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:56:34): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:56:34): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 16:56:34): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 16:56:34): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 16:56:34): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 16:56:34): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 16:56:35): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 16:56:35): ALUpdate finished

Trace(2020-Jul-01 16:56:53): =========================

Trace(2020-Jul-01 16:56:53): ALUpdate is starting.

Trace(2020-Jul-01 16:56:53): AutoUpdate version: 5.15

Trace(2020-Jul-01 16:56:53): Build             : 216172

Trace(2020-Jul-01 16:56:53): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 16:56:53): =========================

Trace(2020-Jul-01 16:56:53): Process security set successfully

Trace(2020-Jul-01 16:56:53): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 16:56:53): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 16:56:53): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 16:56:53): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 16:56:53): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 16:56:53): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 16:56:53): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 16:56:53): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 16:56:53): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 16:56:53): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 16:56:53): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 16:56:53): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 16:56:53): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 16:56:53): Computer is a not possible cluster

Trace(2020-Jul-01 16:56:53): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 16:56:53): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 16:56:53): Considering subscribed products.

Trace(2020-Jul-01 16:56:53): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:56:53): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 16:56:53): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 16:56:53): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:56:53): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 16:56:53): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 16:56:53): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 16:56:53): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 16:56:53): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 16:56:53): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 16:56:53): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 16:56:53): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 16:56:53): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 16:56:53): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 16:56:53): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 16:56:53): IPCSender::ProcessSend started

Trace(2020-Jul-01 16:56:53): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:56:53): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 16:56:53): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:56:53): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:56:53): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:56:53): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 16:56:53): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 16:56:53): PopulateCache: Entering

Trace(2020-Jul-01 16:56:53): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 16:56:53): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 16:56:53): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 16:56:53): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:56:53): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:56:53): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 16:56:53): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 16:56:53): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 16:56:53): Network location has not changed.

Trace(2020-Jul-01 16:56:53): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 16:56:54): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 16:56:54): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:56:54): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:56:54): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:56:54): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:56:54): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 16:56:54): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 16:56:54): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 16:56:54): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 16:56:54): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 16:56:55): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 16:56:55): ALUpdate finished

Trace(2020-Jul-01 16:59:19): =========================

Trace(2020-Jul-01 16:59:19): ALUpdate is starting.

Trace(2020-Jul-01 16:59:19): AutoUpdate version: 5.15

Trace(2020-Jul-01 16:59:19): Build             : 216172

Trace(2020-Jul-01 16:59:19): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 16:59:19): =========================

Trace(2020-Jul-01 16:59:19): Process security set successfully

Trace(2020-Jul-01 16:59:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 16:59:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 16:59:19): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 16:59:19): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 16:59:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 16:59:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 16:59:19): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 16:59:19): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 16:59:19): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 16:59:19): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 16:59:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 16:59:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 16:59:19): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 16:59:19): Computer is a not possible cluster

Trace(2020-Jul-01 16:59:19): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 16:59:19): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 16:59:19): Considering subscribed products.

Trace(2020-Jul-01 16:59:19): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:59:19): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 16:59:19): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 16:59:19): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:59:19): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 16:59:19): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 16:59:19): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 16:59:19): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 16:59:19): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 16:59:19): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 16:59:19): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 16:59:19): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 16:59:19): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 16:59:19): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 16:59:19): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 16:59:19): IPCSender::ProcessSend started

Trace(2020-Jul-01 16:59:19): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:59:19): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 16:59:19): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:59:19): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 16:59:19): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:59:19): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 16:59:19): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 16:59:19): PopulateCache: Entering

Trace(2020-Jul-01 16:59:19): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 16:59:19): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 16:59:19): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 16:59:19): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 16:59:19): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 16:59:19): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 16:59:19): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 16:59:19): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 16:59:19): Network location has not changed.

Trace(2020-Jul-01 16:59:19): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 16:59:20): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 16:59:20): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:59:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:59:20): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 16:59:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 16:59:20): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 16:59:20): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 16:59:20): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 16:59:20): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 16:59:20): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 16:59:21): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 16:59:21): ALUpdate finished

Trace(2020-Jul-01 17:27:04): =========================

Trace(2020-Jul-01 17:27:04): ALUpdate is starting.

Trace(2020-Jul-01 17:27:04): AutoUpdate version: 5.15

Trace(2020-Jul-01 17:27:04): Build             : 216172

Trace(2020-Jul-01 17:27:04): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 17:27:04): =========================

Trace(2020-Jul-01 17:27:04): Process security set successfully

Trace(2020-Jul-01 17:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 17:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 17:27:04): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 17:27:04): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 17:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 17:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 17:27:04): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 17:27:04): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 17:27:04): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 17:27:04): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 17:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 17:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 17:27:04): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 17:27:04): Computer is a not possible cluster

Trace(2020-Jul-01 17:27:04): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 17:27:04): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 17:27:04): Considering subscribed products.

Trace(2020-Jul-01 17:27:04): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 17:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 17:27:04): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 17:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 17:27:04): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:27:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 17:27:04): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 17:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 17:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 17:27:04): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 17:27:04): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 17:27:04): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 17:27:04): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 17:27:04): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 17:27:04): IPCSender::ProcessSend started

Trace(2020-Jul-01 17:27:04): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:27:04): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 17:27:04): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 17:27:04): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:27:04): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 17:27:04): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 17:27:04): PopulateCache: Entering

Trace(2020-Jul-01 17:27:04): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 17:27:04): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:27:04): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:27:04): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:27:04): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:27:04): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 17:27:04): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 17:27:04): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 17:27:04): Network location has not changed.

Trace(2020-Jul-01 17:27:04): ALUpdate(NoLocations): Sophos AutoUpdate could not continue because no valid update locations were defined.

Trace(2020-Jul-01 17:27:05): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 17:27:05): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 17:27:05): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 17:27:05): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>NoLocations</ID><StringID>110</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>Sophos AutoUpdate could not continue because no valid update locations were defined.</ReadableMessage></Config>

Trace(2020-Jul-01 17:27:05): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:27:05): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 17:27:05): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 17:27:05): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 17:27:05): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 17:27:05): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 17:27:06): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 17:27:06): ALUpdate finished

Trace(2020-Jul-01 17:31:32): =========================

Trace(2020-Jul-01 17:31:32): ALUpdate is starting.

Trace(2020-Jul-01 17:31:32): AutoUpdate version: 5.15

Trace(2020-Jul-01 17:31:32): Build             : 216172

Trace(2020-Jul-01 17:31:32): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 17:31:32): =========================

Trace(2020-Jul-01 17:31:32): Process security set successfully

Trace(2020-Jul-01 17:31:32): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 17:31:32): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 17:31:32): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 17:31:32): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 17:31:32): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 17:31:32): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 17:31:32): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 17:31:32): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 17:31:32): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 17:31:32): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 17:31:32): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 17:31:32): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 17:31:32): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 17:31:32): Computer is a not possible cluster

Trace(2020-Jul-01 17:31:32): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 17:31:32): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 17:31:32): Considering subscribed products.

Trace(2020-Jul-01 17:31:32): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:31:32): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 17:31:32): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 17:31:32): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:31:32): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 17:31:32): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 17:31:32): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:31:32): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 17:31:32): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 17:31:32): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 17:31:32): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 17:31:32): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 17:31:32): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 17:31:32): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 17:31:32): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 17:31:32): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 17:31:32): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 17:31:32): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 17:31:32): IPCSender::ProcessSend started

Trace(2020-Jul-01 17:31:32): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 17:31:32): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:31:32): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:31:32): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 17:31:32): PopulateCache: Entering

Trace(2020-Jul-01 17:31:32): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 17:31:32): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:31:32): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:31:32): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:31:32): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:31:32): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 17:31:32): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 17:31:32): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 17:31:32): Network location has not changed.

Trace(2020-Jul-01 17:31:32): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

Trace(2020-Jul-01 17:31:32): Processing CID update location: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:32): Processing CID update location: es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:32): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

Trace(2020-Jul-01 17:31:32): UpdateCoordinator::UpdateNow: About to Sync list of products

Trace(2020-Jul-01 17:31:32): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:32): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:32): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:32): Calling package_source_init

Trace(2020-Jul-01 17:31:32): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:32): Logging on network access user

Trace(2020-Jul-01 17:31:32): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:40): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:31:40): Custom certificate already present.

Trace(2020-Jul-01 17:31:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:40): Remote connection over UNC.

Trace(2020-Jul-01 17:31:40): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:40): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:40): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:40): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:40): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:40): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:40): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:40): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:40): File root.upd recovered.

Trace(2020-Jul-01 17:31:40): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:40): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:40): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:40): File order.xml recovered.

Trace(2020-Jul-01 17:31:40): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:40): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:31:40): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 17:31:40): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:40): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\rms

Trace(2020-Jul-01 17:31:40): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:31:40): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:31:40): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 17:31:40): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found. 

Trace(2020-Jul-01 17:31:40): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:31:40): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:41): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:41): Calling package_source_init

Trace(2020-Jul-01 17:31:41): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:41): Logging on network access user

Trace(2020-Jul-01 17:31:41): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:41): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:31:41): Custom certificate already present.

Trace(2020-Jul-01 17:31:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:41): Remote connection over UNC.

Trace(2020-Jul-01 17:31:41): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:41): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:41): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:41): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:41): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:41): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:41): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:41): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:41): File root.upd recovered.

Trace(2020-Jul-01 17:31:41): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:41): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:41): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:41): File order.xml recovered.

Trace(2020-Jul-01 17:31:41): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:41): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:31:41): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 17:31:41): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:41): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

Trace(2020-Jul-01 17:31:41): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:31:41): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:31:41): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 17:31:41): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found. 

Trace(2020-Jul-01 17:31:41): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:31:41): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:42): Calling package_source_init

Trace(2020-Jul-01 17:31:42): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:42): Logging on network access user

Trace(2020-Jul-01 17:31:42): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:42): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:31:42): Custom certificate already present.

Trace(2020-Jul-01 17:31:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:42): Remote connection over UNC.

Trace(2020-Jul-01 17:31:42): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:42): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:42): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:42): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:42): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:42): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:42): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:42): File root.upd recovered.

Trace(2020-Jul-01 17:31:42): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:42): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:42): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:42): File order.xml recovered.

Trace(2020-Jul-01 17:31:42): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:42): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:31:42): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 17:31:42): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:42): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sed64

Trace(2020-Jul-01 17:31:42): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:31:42): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:31:42): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 17:31:42): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found. 

Trace(2020-Jul-01 17:31:42): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:31:42): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:43): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:43): Calling package_source_init

Trace(2020-Jul-01 17:31:43): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:43): Logging on network access user

Trace(2020-Jul-01 17:31:43): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:43): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:31:43): Custom certificate already present.

Trace(2020-Jul-01 17:31:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:43): Remote connection over UNC.

Trace(2020-Jul-01 17:31:43): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:43): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:43): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:43): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:43): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:43): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:43): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:43): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:43): File root.upd recovered.

Trace(2020-Jul-01 17:31:43): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:43): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:43): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:43): File order.xml recovered.

Trace(2020-Jul-01 17:31:43): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:43): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:31:43): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 17:31:43): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:43): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64

Trace(2020-Jul-01 17:31:43): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:31:43): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:31:43): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 17:31:43): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found. 

Trace(2020-Jul-01 17:31:43): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:31:43): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:45): Calling package_source_init

Trace(2020-Jul-01 17:31:45): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:45): Logging on network access user

Trace(2020-Jul-01 17:31:45): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:45): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:31:45): Custom certificate already present.

Trace(2020-Jul-01 17:31:45): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:45): Remote connection over UNC.

Trace(2020-Jul-01 17:31:45): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:45): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:45): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:45): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:45): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:45): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:45): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:45): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:45): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:45): File root.upd recovered.

Trace(2020-Jul-01 17:31:45): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:45): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:45): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:45): File order.xml recovered.

Trace(2020-Jul-01 17:31:45): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:31:45): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 17:31:45): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:45): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jul-01 17:31:45): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:31:45): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:31:45): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 17:31:45): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jul-01 17:31:45): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:31:45): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:46): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:46): Calling package_source_init

Trace(2020-Jul-01 17:31:46): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:46): Logging on network access user

Trace(2020-Jul-01 17:31:46): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:46): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:31:46): Custom certificate already present.

Trace(2020-Jul-01 17:31:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:46): Remote connection over UNC.

Trace(2020-Jul-01 17:31:46): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:46): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:46): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:46): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:46): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:46): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:46): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:46): File root.upd recovered.

Trace(2020-Jul-01 17:31:46): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:46): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:46): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:46): File order.xml recovered.

Trace(2020-Jul-01 17:31:46): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 17:31:46): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jul-01 17:31:46): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:31:46): Optional product not found in master.upd. Skipping download

Trace(2020-Jul-01 17:31:46): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jul-01 17:31:46): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:46): Calling package_source_init

Trace(2020-Jul-01 17:31:46): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:46): Custom certificate already present.

Trace(2020-Jul-01 17:31:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:46): Remote connection over HTTP.

Trace(2020-Jul-01 17:31:47): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:47): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:47): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:47): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:47): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:47): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:47): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:47): File root.upd recovered.

Trace(2020-Jul-01 17:31:47): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:47): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:47): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:47): File order.xml recovered.

Trace(2020-Jul-01 17:31:47): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:31:47): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 17:31:47): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:47): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jul-01 17:31:47): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:31:47): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:47): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:31:47): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 17:31:47): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:31:47): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:48): Calling package_source_init

Trace(2020-Jul-01 17:31:48): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:48): Custom certificate already present.

Trace(2020-Jul-01 17:31:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:48): Remote connection over HTTP.

Trace(2020-Jul-01 17:31:48): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:48): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:48): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:48): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:48): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:48): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:48): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:48): File root.upd recovered.

Trace(2020-Jul-01 17:31:48): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:48): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:48): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:48): File order.xml recovered.

Trace(2020-Jul-01 17:31:48): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:31:48): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 17:31:48): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:48): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jul-01 17:31:48): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:31:48): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:48): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:31:48): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 17:31:48): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:31:48): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:49): Calling package_source_init

Trace(2020-Jul-01 17:31:49): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:49): Custom certificate already present.

Trace(2020-Jul-01 17:31:49): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:49): Remote connection over HTTP.

Trace(2020-Jul-01 17:31:49): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:49): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:49): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:49): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:49): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:49): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:49): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:49): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:49): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:49): File root.upd recovered.

Trace(2020-Jul-01 17:31:49): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:49): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:49): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:49): File order.xml recovered.

Trace(2020-Jul-01 17:31:49): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:31:49): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 17:31:49): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:49): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jul-01 17:31:49): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:31:49): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:49): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:31:49): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 17:31:49): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:31:49): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:50): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:50): Calling package_source_init

Trace(2020-Jul-01 17:31:50): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:50): Custom certificate already present.

Trace(2020-Jul-01 17:31:50): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:50): Remote connection over HTTP.

Trace(2020-Jul-01 17:31:50): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:50): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:50): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:50): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:50): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:50): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:50): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:50): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:50): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:50): File root.upd recovered.

Trace(2020-Jul-01 17:31:50): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:50): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:50): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:50): File order.xml recovered.

Trace(2020-Jul-01 17:31:50): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:50): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:31:50): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 17:31:50): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:50): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jul-01 17:31:50): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:31:50): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:50): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:31:50): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 17:31:50): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:31:50): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:31:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:31:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:31:51): Calling package_source_init

Trace(2020-Jul-01 17:31:51): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:31:51): Custom certificate already present.

Trace(2020-Jul-01 17:31:51): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:31:51): Remote connection over HTTP.

Trace(2020-Jul-01 17:31:51): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:31:51): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:31:51): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:31:51): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:31:51): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:31:51): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:31:51): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:31:51): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:31:51): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:31:51): File root.upd recovered.

Trace(2020-Jul-01 17:31:51): File escdp.dat recovered.

Trace(2020-Jul-01 17:31:51): File ProductID.dat recovered.

Trace(2020-Jul-01 17:31:51): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:31:51): File order.xml recovered.

Trace(2020-Jul-01 17:31:51): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:31:51): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:31:51): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 17:31:51): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:51): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jul-01 17:31:51): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:31:51): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:31:51): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:31:51): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 17:31:51): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:31:51): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:31:52): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:31:52): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:31:52): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jul-01 17:31:52): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jul-01 17:31:52): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jul-01 17:31:52): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jul-01 17:31:52): InstallSequencer:: Cache path: ""

Trace(2020-Jul-01 17:31:52): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 17:31:52): Null update

Trace(2020-Jul-01 17:31:52): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jul-01 17:31:52): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:31:52): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:31:52): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:31:53): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 17:31:53): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 17:31:53): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 17:31:53): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 17:31:53): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 17:31:53): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 17:31:53): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 17:31:53): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 17:31:53): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 17:31:53): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:31:54): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 17:31:54): ALUpdate finished

Trace(2020-Jul-01 17:35:07): =========================

Trace(2020-Jul-01 17:35:07): ALUpdate is starting.

Trace(2020-Jul-01 17:35:07): AutoUpdate version: 5.15

Trace(2020-Jul-01 17:35:07): Build             : 216172

Trace(2020-Jul-01 17:35:07): Command line      : -ManualUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"

Trace(2020-Jul-01 17:35:07): =========================

Trace(2020-Jul-01 17:35:07): Process security set successfully

Trace(2020-Jul-01 17:35:07): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.

Trace(2020-Jul-01 17:35:07): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.

Trace(2020-Jul-01 17:35:07): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.

Trace(2020-Jul-01 17:35:07): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.

Trace(2020-Jul-01 17:35:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.

Trace(2020-Jul-01 17:35:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.

Trace(2020-Jul-01 17:35:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.

Trace(2020-Jul-01 17:35:07): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0

Trace(2020-Jul-01 17:35:07): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.

Trace(2020-Jul-01 17:35:07): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.

Trace(2020-Jul-01 17:35:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.

Trace(2020-Jul-01 17:35:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.

Trace(2020-Jul-01 17:35:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.

Trace(2020-Jul-01 17:35:07): Computer is a not possible cluster

Trace(2020-Jul-01 17:35:07): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global

Trace(2020-Jul-01 17:35:07): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription

Trace(2020-Jul-01 17:35:07): Considering subscribed products.

Trace(2020-Jul-01 17:35:07): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:35:07): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.

Trace(2020-Jul-01 17:35:07): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.

Trace(2020-Jul-01 17:35:07): Considering product {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:35:07): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is not already subscribed.

Trace(2020-Jul-01 17:35:07): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.

Trace(2020-Jul-01 17:35:07): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:35:07): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.

Trace(2020-Jul-01 17:35:07): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.

Trace(2020-Jul-01 17:35:07): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.

Trace(2020-Jul-01 17:35:07): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.

Trace(2020-Jul-01 17:35:07): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.

Trace(2020-Jul-01 17:35:07): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.

Trace(2020-Jul-01 17:35:07): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.

Trace(2020-Jul-01 17:35:07): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4

Trace(2020-Jul-01 17:35:07): IPCSender::ProcessSend started

Trace(2020-Jul-01 17:35:07): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:35:07): RMSMessageHandler: ALUpdateStart

Trace(2020-Jul-01 17:35:07): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 17:35:07): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />

Trace(2020-Jul-01 17:35:07): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:35:07): ALUpdate(AutoUpdate.Started): ***************          Sophos AutoUpdate started          ***************

Trace(2020-Jul-01 17:35:07): UpdateCoordinator::UpdateNow: Entering

Trace(2020-Jul-01 17:35:07): PopulateCache: Entering

Trace(2020-Jul-01 17:35:07): UpdateCoordinator::UpdateNow: current platform is WIN_10_X64 reelase: 1607

Trace(2020-Jul-01 17:35:07): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:35:07): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:35:07): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:35:07): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:35:07): ProductFactory::Create: SAU Product

Trace(2020-Jul-01 17:35:07): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 17:35:07): IntelligentUpdateSourceLocatorImpl::AugmentUpdateSources() entered.

Trace(2020-Jul-01 17:35:07): Network location has not changed.

Trace(2020-Jul-01 17:35:07): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering

Trace(2020-Jul-01 17:35:07): Processing CID update location: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:07): Processing CID update location: es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:07): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0

Trace(2020-Jul-01 17:35:07): UpdateCoordinator::UpdateNow: About to Sync list of products

Trace(2020-Jul-01 17:35:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 17:35:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:07): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:07): Calling package_source_init

Trace(2020-Jul-01 17:35:07): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:07): Logging on network access user

Trace(2020-Jul-01 17:35:07): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:11): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:35:11): Custom certificate already present.

Trace(2020-Jul-01 17:35:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:11): Remote connection over UNC.

Trace(2020-Jul-01 17:35:11): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:11): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:11): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:11): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:11): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:11): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:11): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:11): File root.upd recovered.

Trace(2020-Jul-01 17:35:11): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:11): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:11): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:11): File order.xml recovered.

Trace(2020-Jul-01 17:35:11): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:11): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:35:11): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 17:35:11): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:11): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\rms

Trace(2020-Jul-01 17:35:11): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:35:11): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:35:11): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 17:35:11): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\rms could not be found. 

Trace(2020-Jul-01 17:35:11): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:35:11): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:12): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 17:35:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:12): Calling package_source_init

Trace(2020-Jul-01 17:35:12): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:12): Logging on network access user

Trace(2020-Jul-01 17:35:12): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:12): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:35:12): Custom certificate already present.

Trace(2020-Jul-01 17:35:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:12): Remote connection over UNC.

Trace(2020-Jul-01 17:35:12): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:12): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:12): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:12): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:12): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:12): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:12): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:12): File root.upd recovered.

Trace(2020-Jul-01 17:35:12): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:12): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:12): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:12): File order.xml recovered.

Trace(2020-Jul-01 17:35:12): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:35:12): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 17:35:12): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:12): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

Trace(2020-Jul-01 17:35:12): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:35:12): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:35:12): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 17:35:12): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\savxp could not be found. 

Trace(2020-Jul-01 17:35:12): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:35:12): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 17:35:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:13): Calling package_source_init

Trace(2020-Jul-01 17:35:13): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:13): Logging on network access user

Trace(2020-Jul-01 17:35:13): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:13): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:35:13): Custom certificate already present.

Trace(2020-Jul-01 17:35:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:13): Remote connection over UNC.

Trace(2020-Jul-01 17:35:13): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:13): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:13): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:13): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:13): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:13): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:13): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:13): File root.upd recovered.

Trace(2020-Jul-01 17:35:13): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:13): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:13): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:13): File order.xml recovered.

Trace(2020-Jul-01 17:35:13): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:35:13): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 17:35:13): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:13): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sed64

Trace(2020-Jul-01 17:35:13): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:35:13): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:35:13): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 17:35:13): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sed64 could not be found. 

Trace(2020-Jul-01 17:35:13): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:35:13): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 17:35:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:14): Calling package_source_init

Trace(2020-Jul-01 17:35:14): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:14): Logging on network access user

Trace(2020-Jul-01 17:35:14): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:15): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:35:15): Custom certificate already present.

Trace(2020-Jul-01 17:35:15): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:15): Remote connection over UNC.

Trace(2020-Jul-01 17:35:15): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:15): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:15): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:15): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:15): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:15): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:15): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:15): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:15): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:15): File root.upd recovered.

Trace(2020-Jul-01 17:35:15): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:15): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:15): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:15): File order.xml recovered.

Trace(2020-Jul-01 17:35:15): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:35:15): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 17:35:15): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:15): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64

Trace(2020-Jul-01 17:35:15): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:35:15): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:35:15): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 17:35:15): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\ntp64 could not be found. 

Trace(2020-Jul-01 17:35:15): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:35:15): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 17:35:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:16): Calling package_source_init

Trace(2020-Jul-01 17:35:16): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:16): Logging on network access user

Trace(2020-Jul-01 17:35:16): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:16): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:35:16): Custom certificate already present.

Trace(2020-Jul-01 17:35:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:16): Remote connection over UNC.

Trace(2020-Jul-01 17:35:16): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:16): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:16): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:16): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:16): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:16): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:16): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:16): File root.upd recovered.

Trace(2020-Jul-01 17:35:16): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:16): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:16): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:16): File order.xml recovered.

Trace(2020-Jul-01 17:35:16): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:35:16): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 17:35:16): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:16): CIDUpdateLocation::Sync - Updating from local CID: \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sau

Trace(2020-Jul-01 17:35:16): CIDSync(CidSyncMessage): Starting LAN connection

Trace(2020-Jul-01 17:35:16): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809

Trace(2020-Jul-01 17:35:16): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 17:35:16): CIDSync(CidSyncMessage): A file or folder matching \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\sau could not be found. 

Trace(2020-Jul-01 17:35:16): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)

Trace(2020-Jul-01 17:35:16): CIDUpdate(CIDDownloadFailed): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:17): Calling package_source_init

Trace(2020-Jul-01 17:35:17): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:17): Logging on network access user

Trace(2020-Jul-01 17:35:17): Attempting to make a connection to remote machine \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:17): CIDUpdate(Info): Could not add a connection to server \\PTBLRK2SVR01\SophosUpdate; user PTBLRK2SVR01\Administrator; Windows error 53

Trace(2020-Jul-01 17:35:17): Custom certificate already present.

Trace(2020-Jul-01 17:35:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:17): Remote connection over UNC.

Trace(2020-Jul-01 17:35:17): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:17): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:17): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:17): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:17): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:17): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:17): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:17): File root.upd recovered.

Trace(2020-Jul-01 17:35:17): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:17): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:17): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:17): File order.xml recovered.

Trace(2020-Jul-01 17:35:17): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 17:35:17): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection

Trace(2020-Jul-01 17:35:17): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server \\PTBLRK2SVR01\SophosUpdate\CIDs\S000\SAVSCFXP\

Trace(2020-Jul-01 17:35:17): Optional product not found in master.upd. Skipping download

Trace(2020-Jul-01 17:35:17): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1

Trace(2020-Jul-01 17:35:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:17): Calling package_source_init

Trace(2020-Jul-01 17:35:17): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:17): Custom certificate already present.

Trace(2020-Jul-01 17:35:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:17): Remote connection over HTTP.

Trace(2020-Jul-01 17:35:17): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:17): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:17): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:17): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:17): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:17): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:17): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:17): File root.upd recovered.

Trace(2020-Jul-01 17:35:17): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:17): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:17): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:17): File order.xml recovered.

Trace(2020-Jul-01 17:35:17): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:17): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:35:17): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT

Trace(2020-Jul-01 17:35:17): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:17): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../rms

Trace(2020-Jul-01 17:35:17): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:35:17): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:35:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map

Trace(2020-Jul-01 17:35:17): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:35:17): CIDUpdate(CIDDownloadFailed): ERROR:   Download of RMSNT failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:35:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:18): Calling package_source_init

Trace(2020-Jul-01 17:35:18): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:18): Custom certificate already present.

Trace(2020-Jul-01 17:35:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:18): Remote connection over HTTP.

Trace(2020-Jul-01 17:35:18): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:18): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:18): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:18): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:18): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:18): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:18): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:18): File root.upd recovered.

Trace(2020-Jul-01 17:35:18): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:18): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:18): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:18): File order.xml recovered.

Trace(2020-Jul-01 17:35:18): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:35:18): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP

Trace(2020-Jul-01 17:35:18): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:18): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../savxp

Trace(2020-Jul-01 17:35:18): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:35:18): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:18): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:35:18): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map

Trace(2020-Jul-01 17:35:18): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:35:18): CIDUpdate(CIDDownloadFailed): ERROR:   Download of SAVXP failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:19): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:35:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:19): Calling package_source_init

Trace(2020-Jul-01 17:35:19): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:19): Custom certificate already present.

Trace(2020-Jul-01 17:35:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:19): Remote connection over HTTP.

Trace(2020-Jul-01 17:35:19): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:19): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:19): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:19): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:19): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:19): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:19): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:19): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:19): File root.upd recovered.

Trace(2020-Jul-01 17:35:19): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:19): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:19): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:19): File order.xml recovered.

Trace(2020-Jul-01 17:35:19): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:35:19): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense

Trace(2020-Jul-01 17:35:19): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:19): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sed64

Trace(2020-Jul-01 17:35:19): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:35:19): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:19): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:35:19): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map

Trace(2020-Jul-01 17:35:19): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:35:19): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Endpoint Defense failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:35:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:20): Calling package_source_init

Trace(2020-Jul-01 17:35:20): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:20): Custom certificate already present.

Trace(2020-Jul-01 17:35:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:20): Remote connection over HTTP.

Trace(2020-Jul-01 17:35:20): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:20): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:20): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:20): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:20): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:20): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:20): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:20): File root.upd recovered.

Trace(2020-Jul-01 17:35:21): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:21): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:21): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:21): File order.xml recovered.

Trace(2020-Jul-01 17:35:21): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:35:21): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection

Trace(2020-Jul-01 17:35:21): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:21): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../ntp64

Trace(2020-Jul-01 17:35:21): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:35:21): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:21): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:35:21): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map

Trace(2020-Jul-01 17:35:21): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:35:21): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos Network Threat Protection failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown

Trace(2020-Jul-01 17:35:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:

Trace(2020-Jul-01 17:35:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location

Trace(2020-Jul-01 17:35:22): Calling package_source_init

Trace(2020-Jul-01 17:35:22): TrySyncProduct, Calling BeginSync

Trace(2020-Jul-01 17:35:22): Custom certificate already present.

Trace(2020-Jul-01 17:35:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat

Trace(2020-Jul-01 17:35:22): Remote connection over HTTP.

Trace(2020-Jul-01 17:35:22): File master.upd not found (Remote). Return code 0x80040f04

Trace(2020-Jul-01 17:35:22): Unable to read file master.upd (Remote)

Trace(2020-Jul-01 17:35:22): Unable to synchronise file root.upd.

Trace(2020-Jul-01 17:35:22): Unable to synchronise file escdp.dat.

Trace(2020-Jul-01 17:35:22): Unable to synchronise file expired_credential.dat.

Trace(2020-Jul-01 17:35:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat

Trace(2020-Jul-01 17:35:22): Unable to synchronise file ProductID.dat.

Trace(2020-Jul-01 17:35:22): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml

Trace(2020-Jul-01 17:35:22): Unable to synchronise file order.xml.

Trace(2020-Jul-01 17:35:22): File root.upd recovered.

Trace(2020-Jul-01 17:35:22): File escdp.dat recovered.

Trace(2020-Jul-01 17:35:22): File ProductID.dat recovered.

Trace(2020-Jul-01 17:35:22): Unable to recover file expired_credential.dat.

Trace(2020-Jul-01 17:35:22): File order.xml recovered.

Trace(2020-Jul-01 17:35:22): Error -2147217660 in ReadCustomerIDFile

Trace(2020-Jul-01 17:35:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:35:22): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate

Trace(2020-Jul-01 17:35:22): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:22): CIDUpdateLocation::Sync - Updating from http CID: es-web.sophos.com/.../sau

Trace(2020-Jul-01 17:35:22): CIDSync(CidSyncMessage): Starting HTTP connection

Trace(2020-Jul-01 17:35:22): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)

Trace(2020-Jul-01 17:35:22): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660

Trace(2020-Jul-01 17:35:22): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map

Trace(2020-Jul-01 17:35:22): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "es-web.sophos.com/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)

Trace(2020-Jul-01 17:35:22): CIDUpdate(CIDDownloadFailed): ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../

Trace(2020-Jul-01 17:35:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0

Trace(2020-Jul-01 17:35:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0

Trace(2020-Jul-01 17:35:23): ALUpdate(DownloadEnded): Downloading phase completed

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: loading SAUControl.xml

Trace(2020-Jul-01 17:35:23): SAUControlConfigParser:: Cache path: ""

Trace(2020-Jul-01 17:35:23): SAUControlConfigParser: SAUControl config path is: "sau\saucontrol\saucontrol.xml"

Trace(2020-Jul-01 17:35:23): SAUControlConfigParser:: Caught runtime_error exception: SAUControl config is not available

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: loading order.xml

Trace(2020-Jul-01 17:35:23): InstallSequencer:: Cache path: ""

Trace(2020-Jul-01 17:35:23): InstallSequencer:: Caught runtime_error exception: Invalid cache path.

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Failed to process order.xml.

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: About to Action list of products

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}

Trace(2020-Jul-01 17:35:23): Null update

Trace(2020-Jul-01 17:35:23): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped

Trace(2020-Jul-01 17:35:23): CIDUpdateLocation::OnNullUpdate...

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}

Trace(2020-Jul-01 17:35:23): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product

Trace(2020-Jul-01 17:35:23): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}

Trace(2020-Jul-01 17:35:24): RMSMessageHandler: ALUpdateEnd

Trace(2020-Jul-01 17:35:24): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 17:35:24): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 17:35:24): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds

Trace(2020-Jul-01 17:35:24): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>es-web.sophos.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of Sophos AutoUpdate failed from server es-web.sophos.com/.../Config>

Trace(2020-Jul-01 17:35:24): IPCSender::ProcessSend: No messages in queue, starting to wait

Trace(2020-Jul-01 17:35:24): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded

Trace(2020-Jul-01 17:35:24): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds

Trace(2020-Jul-01 17:35:24): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2020-07-01 15:28:03, Offset 1887, Offset Time 2020-07-01 15:59:30

Trace(2020-Jul-01 17:35:24): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.

Trace(2020-Jul-01 17:35:25): IPCSender::ProcessSend exiting

Trace(2020-Jul-01 17:35:25): ALUpdate finished



This thread was automatically locked due to age.
  • 0

    BTW Our Current Sophos client version =10.8.4.4.3771.1

  • 0 in reply to Rick C1

    Hello Rick C1,

    looks like you did enter es-web-... as HTTP update location. Use the generic Sophos instead, credentials are those from your license (i.e. that SUM uses to get updates from Sophos).,

    Oh - BTW, endpoints will report updating errors w.r.t. RMS that can't be updated from Sophos (unless the latest AutoUpdate versions suppress this error when using SDDS as update mechanism - haven't checked recently).

    Christian

  • 0 in reply to QC

    Thanks for your quick reply Christian. I have one system which is working absolutely fine as it is taking updates from secondary server without any issues. I am copying iconn.cfg from the system that is working fine (Good System) and iconn.cfg file from one of the laptop that is not taking updates (Bad system). Both systems are having same credentials and similar secondary server paths.

     

    Good System

    ****************************************************************************
    ;
    ; iconn.cfg
    ;
    ; Please do not edit this text file.
    ;
    ;****************************************************************************

    [PPI.WebConfig_Primary]
    AllowLocalConfig = 0
    AutoDialTimeout =
    LocalPath =
    DownloadGranularity =
    ConnectionAddress = \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\
    ConnectionType = UNC
    UseSophos = 0
    UserName = ******
    UserPassword = ******
    AutoDial = 0
    BandwidthLimit = 0
    UseHttps = 0
    UseDelta = 0

    [PPI.ProxyConfig_Primary]
    AllowLocalConfig = 0
    ProxyPortNumber = 0
    ProxyType = 0

    [PPI.WebConfig_Secondary]
    AllowLocalConfig = 0
    AutoDialTimeout =
    LocalPath =
    DownloadGranularity =
    ConnectionAddress = es-web.sophos.com/.../
    UseSophos = 1
    UserName = ******
    UserPassword = ******
    ConnectionType = HTTP
    AutoDial = 0
    BandwidthLimit = 0
    UseHttps = 0
    UseDelta = 0
    PortNumber =

    [PPI.ProxyConfig_Secondary]
    AllowLocalConfig = 0
    ProxyPortNumber = 0
    ProxyType = 0

     

    ________________________________

    Bad System

    ;****************************************************************************
    ;
    ; iconn.cfg
    ;
    ; Please do not edit this text file.
    ;
    ;****************************************************************************

    [PPI.WebConfig_Primary]
    AllowLocalConfig = 0
    AutoDialTimeout =
    LocalPath =
    DownloadGranularity =
    ConnectionAddress = \\10.***.***.***\SophosUpdate\CIDs\S000\SAVSCFXP\
    ConnectionType = UNC
    UseSophos = 0
    UseHttps = 0
    UseDelta = 0
    UserName = ****
    UserPassword = ****
    AutoDial = 0
    BandwidthLimit = 0

    [PPI.ProxyConfig_Primary]
    AllowLocalConfig = 0
    ProxyPortNumber = 0
    ProxyType = 0

    [PPI.WebConfig_Secondary]
    AllowLocalConfig = 0
    AutoDialTimeout =
    LocalPath =
    DownloadGranularity =
    ConnectionAddress = es-web.sophos.com/.../
    UseSophos = 0
    UseHttps = 0
    UseDelta = 0
    UserName = ****
    UserPassword = ****
    ConnectionType = HTTP
    AutoDial = 0
    BandwidthLimit = 0
    PortNumber =

    [PPI.ProxyConfig_Secondary]
    AllowLocalConfig = 0
    ProxyPortNumber = 0
    ProxyType = 0

  • 0 in reply to Rick C1

    Hello Rick C1,

    so you can't manage these systems with SEC but have the means to alter/replace iconn.cfg? Anyway ...

    similar secondary server paths
    When it comes to paths there's only same or not same - there's no in-between [:)]. May I draw your attention to UseSophos = [0|1]. With 1 a different mechanism (SDDS - the same that SUM uses) is employed. Obviously at some time (when bad had a connection to the management server) the policy contained the URL (and SEC appended the path to the CID directory) instead of Sophos. At some other time the policy correctly contained Sophos.  

    Christian

  • 0 in reply to QC

    Thank you Christian. I will check and keep you posted.

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