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Sophos Device Control Service Stopped

Simeon Lewis
Sophos services stopping randomly is nothing new but its still worries me when it happens on a service.
Not sure what Sophos Device Control Service does or what its dependencies are but trying to start it doesn't work are rebooting the server doesn't' fix it either.
Anyone else seen this recently?
 
Server Core Agent 2.2.1
Server Anti-Virus 10.8.4.227
Server InterceptX 2.0.8
 
Thanks
 
Simeon


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  • 0

    I would suggest:

    1. Check that both the savserivce and savonaccess driver are both have the State as Running.  To check:

    sc.exe query savservice

    sc.exe query savonaccess


    2. Turn on additional logging:
    https://community.sophos.com/kb/en-us/113594

    Run Process Monitor and capture a trace of the service being started.  The additional logging and PML log should help if you wish to link them here or send them to Support.

    Regards,
    Jak

  • 0 in reply to jak

    Hello,

    I've the same problem in a Windows Server 2016 (a DC).

    Reported the issue to Sophos support and the answer was "Remove all the Sophos components and re-install".

    I don't like this "solution", anyone else has other ideas?

    Thanks.

     

    Regards,

    Rafael

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  • 0 in reply to jak

    Hello,

    I've the same problem in a Windows Server 2016 (a DC).

    Reported the issue to Sophos support and the answer was "Remove all the Sophos components and re-install".

    I don't like this "solution", anyone else has other ideas?

    Thanks.

     

    Regards,

    Rafael

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