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email notifications

pastim

I'm new to this product.  I'm running on an ubuntu 14.04 dekstop.

How do I get email notifications?  I have tried to configure them to use my googlemail smtp account (smtp,gmail.com:465) but I get no emails.  I also get no desktop notifications.  All the options in "the Alerts Configuration" Gui page are ticked and set.

Is there any way to get alerts sent to my email address, or to the desktop, or even to a file?

:1020941


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    Hi Pastim,

    Apologies for th delay in gettng back to you.

    I've been discussing this with our development team and we suspect there could be an issue configuring googlemail for notfications in this way.

    Can you please send us the /opt/sophos-av/log/smtp.log* files and also generate a savdiagnose file from the machine as follows:

    From a console terminal run the following command with root privileges

    (If you installed SAV to a non-standard directory, you will need to change the path below)

    /opt/sophos-av/bin/savdstatus --diagnose

    The files will be archived into a file called SAV_diagnose_[DATE]_[TIME].zip in the directory where you ran the command from.

    thanks,


    Dominic

    :1020998
Reply
  • 0

    Hi Pastim,

    Apologies for th delay in gettng back to you.

    I've been discussing this with our development team and we suspect there could be an issue configuring googlemail for notfications in this way.

    Can you please send us the /opt/sophos-av/log/smtp.log* files and also generate a savdiagnose file from the machine as follows:

    From a console terminal run the following command with root privileges

    (If you installed SAV to a non-standard directory, you will need to change the path below)

    /opt/sophos-av/bin/savdstatus --diagnose

    The files will be archived into a file called SAV_diagnose_[DATE]_[TIME].zip in the directory where you ran the command from.

    thanks,


    Dominic

    :1020998
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