This community group is for malware-Sophos related question. Please post these general queries in the Community Chat section for better responses. Also, please subscribe to the respective group so that I can have this question moved.
Please let me know your preferred language for technical support so that I can suggest the best option to move forward. We offer support in English (24*7) and local language support (Italian, German, Spanish, French, Japanese) only during local business hours.
Please visit the following link to find the contact details (for your region) to dial into our customer care and request for Spanish support, our agents will direct you accordingly.
