Unplanned Outage: Due to a technical glitch, customers might see higher wait times on Sophos Call Lines. We request for your kind cooperation. Please prefer logging a case via Sophos Support Portal, unless the situation is critical for you.

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[Sophos Notification] Sample submissions are not triggering auto-reply replies to customers

Hi Community,

As of May 14th 2020, Sample submissions are not currently triggering their auto-reply responses when analysis of submission is complete. All other aspects of sample submission are working as normal including detection creation.

For more information, please refer to the below article:

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