Unplanned Outage: Due to a technical glitch, customers might see higher wait times on Sophos Call Lines. We request for your kind cooperation. Please prefer logging a case via Sophos Support Portal, unless the situation is critical for you.
As of May 14th 2020, Sample submissions are not currently triggering their auto-reply responses when analysis of submission is complete. All other aspects of sample submission are working as normal including detection creation.
For more information, please refer to the below article:
thanks for the heads-up.
I assume this affects also the case updates on SophServ, doesn't it? I'd be interested in the results of yesterday's submission, case #9887220.
It may very well be the case. Thanks for the ticket #. Let me check out the ticket and try to get things going on that end.
[Update] Helped to resolve QC 's SophosLabs submission.