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Hitman Pro Alert reports "No Internet"

Bob Koller

Greetings,

I am having a problem with Hitman Pro Alert, in that recently it won't download updates when a scan is started. It instead reports "No Internet". Well, that's not the case...

I tried uninstall/reinstall, but that didn't seem to do anything positive, same problem.

 

Thanks for any advise.



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  • 0

    Today I upgraded to Hitman Pro.Alert.  When I try to run a scan, like in Bob Koller's case above, it sits there a bit and then reports "No Internet".  But there is a live internet connection via ethernet.  I looked  at the suggestion below but could not follow any of it since I do not have Sophos Central Endpoint protection installed.  It mentions something about my compute being "isolated" but I can find no means to figure that out!  

    Help!  This app is now useless to me and if I can't get it running, I guess that I'll just have to contact AMEX to undo the subscription cost...

    Thanks.

  • 0 in reply to Fred Martinez

    Hi  

    Hitman Pro.Alert (intercept X) is a commercial version which is available with Sophos Central only. I'd like to know the product which you are using on your machine with the version numbers.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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