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Latest Articles
  • 122673
    How to tell if you're logged on to your Mac with an admin account
    Created: 28 Aug 2015
    You can check if your account has admin rights by following the instructions below.
  • 122672
    Clean Up Threat button is grayed out in the Quarantine Manager
    Created: 28 Aug 2015
    Additionally the 'Action Available' column becomes stuck with 'Cleanup in progress
  • 122668
    How to check SAV for Mac is running and output useful information
    Created: 28 Aug 2015
    If you think there is a problem with your installation of SAV for Mac the steps below explain how to run a few commands
  • 122667
    Updating fails with com.sophos.autoupdate: Verification failed
    Created: 28 Aug 2015
    Error: Could not update Sophos Anti-Virus at [TIME] on [DATE]
  • 122666
    Sophos Anti-Virus for Mac menu bar shields
    Created: 28 Aug 2015
    The status of Sophos Anti-Virus for Mac and if it is performing a current action is represented by the icon in the menu bar.
  • 122640
    Why does the removal of SAV for Mac fail?
    Created: 15 Aug 2015
    To locate and troubleshoot why SAV for Mac Home Edition fails to uninstall watch the video below.
  • 122639
    How to show all hidden files from Finder on a Mac
    Created: 15 Aug 2015
    This article describes information on how to find a file that is hidden or is located in a hidden folder.
  • 122638
    How to remove the read-only Sophos keychain after uninstalli​ng
    Created: 15 Aug 2015
    This article covers information on how to remove the read-only Sophos keychain from MacOS X's Keychain access application after uninstalling.
  • 121697
    How to remove adware web browser extensions on your Mac
    Created: 26 Nov 2014
    This article explains how to remove extensions/add-ons from your Mac. It covers three common web browsers - Safari, Firefox, and Chrome.
  • 121206
    Sophos Anti-Virus for Mac: Removal tool
    Created: 11 Jul 2014
    This article provides a standalone tool to remove the installation of Sophos Anti-Virus for Mac.
>
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