Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Sophos Central Mobile - Apple DEP enrollment fails and token is shown as expired
Created: 13 Jan 2020
This article describes an issue which can be observed within Sophos Central Mobile where an error message about an expired Apple DEP token is shown. In addition, enrollment of new Apple DEP devices does not work.
Sophos Mobile not available in Sophos Central EU-Central-1
Created: 13 Jan 2020
This article describes an issue which occurred on 13th January 2020 at 3 PM GMT where access to Sophos Mobile in Sophos Central was not possible
Sophos Mobile - Uploading DEP token does not work if DEP server name contains a comma
Created: 10 Jan 2020
This article describes an issue where uploading a new Apple DEP token does not work if the Apple DEP server name contains a comma. When trying to upload the file within Sophos Mobile the page just refreshes and the new token is not applied.
Sophos Mobile Restriction policy not applied according to the profile
Created: 5 Dec 2019
This article describes an issue regarding a restriction profile not being applied correctly on iOS 13 devices. With iOS 13 Apple has changed the requirements for some restrictions to now require a supervised device.
Sophos Mobile 9.5 - What's New
Created: 6 Oct 2019
This article provides an overview about the new features and changes introduced with Sophos Mobile 9.5.
Sophos Mobile: Push notifications do not work with External EAS Proxy
Created: 26 Aug 2019
This article describes an issue which is observed if the External EAS Proxy is used which can be download for example directly from Sophos Central.
Managing Android devices with Sophos Mobile after Google Cloud Messaging services withdrawal
Created: 23 Apr 2019
This article lists the consequences of Google deprecating and turning off the Google Cloud Messaging services on Android devices managed by Sophos Mobile.
Sophos Mobile: Profile installation procedure change in iOS 12.2
Created: 27 Mar 2019
This article provides the new procedure to install a configuration profile which which is introduced with iOS 12.2.
Sophos Mobile: Client activation fails for Apple DEP or auto-enrolled devices
Created: 20 Feb 2019
This article provides details about an issue regarding the failed activation of the Sophos Mobile Control app when enrolling an Apple DEP device or using the auto-enorllment feature
Sophos Mobile: Details about the TeamViewer integration
Created: 15 Feb 2019
This article provides some technical details about the TeamViewer integration introduced with Sophos Mobile 9.0.