Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Central Device Encryption failed to set the BitLocker TPM-only protector with error code -2144272312. (0x80310048)
Created: 23 Jun 2020
Central Device Encryption cannot enable BitLocker Drive Encryption on the operating system as the firmware type is not supported. Contact the computer manufacturer for BIOS upgrade instructions.
Sophos Central: High CPU usage following Sophos Core Agent upgrade
Created: 21 Apr 2020
This knowledge base article provides further information if a high CPU usage is seen following an upgrade of the Sophos Core Agent
Sophos Central: Live Discover Schema
Created: 3 Apr 2020
This article provides information on the database schema available for Live Discover query operations.
Reminder: Controlled Updates may help during busy periods
Created: 27 Mar 2020
This article is a reminder on the availability of Controlled Updates.
Sophos Central: Extended Anti-Virus support for Windows 7, Windows Server 2008 R2 and Windows SBS 2011
Created: 3 Mar 2020
Contact your Account Manager if you require extended support for these operating systems
MER - Sophos Managed Threat Response
Created: 11 Feb 2020
This article describes the Minimum Escalation Requirements (MER) when escalating a Sophos Managed Threat Response case.
Sophos Competitor Removal Tool: Actions required to complete removal of Symantec.cloud
Created: 6 Feb 2020
This article provides information on how to remove the remaining Symantec.cloud software following detection and removal by the Sophos Competitor Removal Tool
Sophos Central: Live Response Overview
Created: 30 Jan 2020
This article provides an overview of the Live Response functionality in Sophos Central.
Sophos Central: Live Discover Overview
Created: 30 Jan 2020
This article provides an overview of the Live Discover functionality in Sophos Central.
Sophos Central Endpoint: Failure to update from Update Cache server
Created: 23 Jan 2020
Unable to update endpoint from Sophos central update cache after recent licenses renewal.