Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Sophos Network Threat Protection: Installation fails with Error 0x80070005 - Failed to add certificate to certificate store: Access is denied.
Created: 14 Nov 2019
Due to a group policy restriction to the Trusted Publishers store to allow only enterprise administrators to manage Trusted Publishers, the installation / update of Sophos Network Threat protection could fail. Changing the setting to 'Allow all administrators and users to manage user's own Trusted Publishers' or 'Allow only all administrators to manage Trusted Publishers' resolves the issue.
Sophos Network Threat Protection (NTP) fails at install with error code 0x80070057 when running the InstallSophosNTPLWF custom action.
Created: 1 Nov 2019
During the installation of NTP on Windows 7/2008, the Microsoft command line tool netcfg.exe is used to install the sophosntplwf driver. If this tool is unable to run correctly due to a system issue, the InstallSophosNTPLWF custom action will fail.
Sophos Device Encryption: Failed to enable FileVault2 with exit code 76 - the users secure token is invalid
Created: 8 Oct 2019
Sophos Device Encryption: Failed to enable FileVault2 with exit code 76 - the users secure token is invalid.
How do customers enrolled to Sophos AMSI Protection EAP receive support?
Created: 2 Oct 2019
The New Endpoint/Server Protection Features Early Access Preview community will be used to discuss issues (via EDR forum), provide feedback and share information and content throughout the EAP
Sophos Antimalware Scan Interface (AMSI) Protection Frequently Asked Questions (FAQ)
Created: 1 Oct 2019
The following FAQ answers a number of key questions relating to Sophos AMSI Protection
Managed Threat Response (MTR) for Windows - Known Issues
Created: 13 Sep 2019
This article details the known issues for Managed Threat Response (MTR) for Windows
Mac OS 10.15 Catalina Support and Known Issues
Created: 22 Aug 2019
What is required to support Sophos on MacOS 10.15 Catalina, and the known issues of it
Sophos Central: Controlled Updates - Endpoint remains in "Pending removal..." state
Created: 2 Aug 2019
Removing a Sophos Central Endpoint from the Test computers group under Controlled Updates will result in the device entering a "Pending removal..." state
What data is collected by the Sophos Antimalware Scan Interface (AMSI) Protection?
Created: 1 Jul 2019
An overview of the data collected by the Sophos Antimalware Scan Interface (AMSI) Protection agent to provide additional security to customers
Known limitation of Device Control with >1 TB removable storage on Mac OS X
Created: 30 May 2019
Large removable storage drives >1 TB may not be blocked correctly immediately after a restart