Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by @SophosSupport
Advisory: Sophos Central - Intermittent performance and login issues (North American region)
Created: 8 Jul 2019
July 8th, 9th,10th, 11th, and 12th - Some customers with Central Dashboards in the North America region have reported slow or intermittently failing logins. Other functions within Central Dashboard may be slower.
ConnectWise Product Catalog changes may be needed following June 2019 Sophos product name updates
Created: 4 Jul 2019
Some Partners have reported that the Sophos product name changes made in June 2019 have not automatically updated within their ConnectWise product catalog. This Article describes the steps to fix this
RESOLVED Advisory: Sophos Central Admin - Users may experience intermittent login issues
Created: 2 Jul 2019
Users logging into their Sophos Central Admin dashboards may experience the inability to login to their Central Admin dashboards.
MER for Partners - Sophos Central Dashboard - Active Directory Sync utility
Created: 6 Jun 2019
Minimum Escalation Requirements - Sophos Central Dashboard - Active Directory Sync utility (for Partners)
MER for Partners - Sophos Central Partner Dashboard - Connectwise PSA integration
Created: 6 Jun 2019
Minimum Escalation Requirements - Sophos Central Partner Dashboard - Connectwise PSA integration (Partner)
Sophos Central Partner Dashboard-Termed account "Change Licenses function" is being allowed in Partner Dashboard and is resulting in unexpected behavior
Created: 4 Jun 2019
The "Changed Licenses" function workflow for Termed accounts in the Partner dashboard is resulting in unexpected results.
Partner Portal Dashboard - Firewall 'Manage License' button/link does not work. resulting in a redirect error for SophosID "Sorry, You do not have permission to access this application"
Created: 3 Jun 2019
This Article describes a previous issue seen within the Partner Portal Dashboard (June 2019) - Firewall 'Manage License' button/link did not work. This resulted in a redirect error for SophosID "Sorry, You do not have permission to access this application"
Advisory: Sophos Partner Portal - Issues caused by incorrectly allowing multiple primary admins to be configured
Created: 31 May 2019
Sophos is investigating customer reports of issues caused by the Central Partner Dashboard allowing more than one primary admin to be configured.
Advisory: Sophos Partner Dashboard - Scheduled maintenance starting Saturday, June 1st, 2019
Created: 30 May 2019
Sophos will be performing scheduled maintenance to the Sophos Partner Dashboard between Saturday, June 1st, 2019 at 00:01 (UTC) and Sunday, June 2nd, 2019 at 23:59 (UTC)
Sophos Central Partner Dashboard: Global Policy unable to be saved with error - "Our servers are having problems. Please try again later"
Created: 24 May 2019
This article describes a known issue and workaround when the error "Our servers are having problems. Please try again later" is seen in the bottom right corner after trying to save a Global Policy within Partner Dashboard