Data Control and DLP
Endpoint Security and Control
Sophos UTM 9
Tweets by SophosSupport
Sophos Central Dashboards: Why did I not receive a Technical Support confirmation email after submitting a 'Create Support Ticket' within Central, Enterprise or Partner Dashboard?
Created: 12 Nov 2019
If you do not receive any confirmation emails after submitting a Support Ticket in Sophos Central, this means a Support case/ticket has not been raised with Sophos Technical Support. This may be due to data being copy/pasted into the description field.
Sophos Central: The Multi Factor Authentication (MFA) selection screen does not display the Device Name description text correctly if double-byte characters were used
Created: 8 Nov 2019
The MFA Device Name optional description field used for Google/Sophos Authentication configuration does not currently support Double-byte characters.
Sophos Central Partner Dashboard: "Internal Server Error" seen if you try to select a new default MFA option.
Created: 6 Nov 2019
There is currently a known issue where Partner Administrators will get an "Internal Server Error" page if they try to change the default MFA option within the 'Settings & Policies-->Login settings' section.
Advisory: Sophos Central - Some users are intermittently experiencing issues with the Central Dashboard
Created: 1 Nov 2019
Some Sophos Central users may experience issues logging into Sophos Central and accessing certain pages on the Central Dashboard
Sophos Central Admin - Users with Admin Role able to access System Setting for "Federated Sign In" resulting in a failure when saving changes
Created: 25 Oct 2019
Admin role administrators are able to see/access the "Federated Sign-in" global setting in CDB. They are also able to make changes, though if they select 'save' they will get a failure to save.
Sophos Central Admin: Self Service Federation Setting - FAQ
Created: 18 Sep 2019
This article describes the frequently asked questions as they relate to the Sophos Central Self service Federation Setting
Sophos Central Admin: New Global Self Service Setting
Created: 16 Sep 2019
A new global setting for Sophos Self Service is now available in the Sophos Central Admin dashboard
Sophos Central Admin: Azure AD Federation - Custom Rules
Created: 16 Sep 2019
New Custom Rules option is now available on the "Federated Sign-In settings page
Central Windows Server - Reboot required following the Server Core Agent 2.2.6 release
Created: 10 Sep 2019
This article references the requirement to reboot following the installation of the Server Core Agent 2.2.6 release.
Sophos Central Dashboard: Why does a newly created Global Exclusion disappear after saving and refreshing?
Created: 6 Sep 2019
This article explains a known behavior where our anti-script check will prevent a Global Exclusion from being saved, even though the UI reports the save as successful. A future update will present a failure to save popup/toast message.