Data Control and DLP
Endpoint Security and Control
Full disk encryption
Installer errors & information
Network Access Control (Compliance)
Sophos UTM 9
Tweets by SophosSupport
Sophos Exploit Prevention version 3.7.17 fails to install/upgrade on unpatched Windows 7/2008 R2 operating systems
Created: 1 Jun 2020
This article provides further information where unpatched Windows 7/200R2 operating systems will fail to install/upgrade Sophos Exploit Prevention version 3.7.17
Sophos Exploit Prevention: Error 00000067 Failed to install Sophos Exploit Prevention: Plug-in setup has failed
Created: 1 Jun 2020
This article provides further information when the error Failed to install Sophos Exploit Prevention: Plug-in setup has failed is reported to Enterprise Console.
Sophos Network Threat Protection (NTP) fails at install with error code 0x80070057 when running the InstallSophosNTPLWF custom action.
Created: 1 Nov 2019
During the installation of NTP on Windows 7/2008, the Microsoft command line tool netcfg.exe is used to install the sophosntplwf driver. If this tool is unable to run correctly due to a system issue, the InstallSophosNTPLWF custom action will fail.
Sophos Endpoint Security and Control: Component not registered correctly
Created: 3 Sep 2018
This knowledge base article describes the steps to resolve this deployment issue through the Enterprise Console with the error code 0x0000006a.
Sophos Network Threat Protection: Installation fails and results in error code 0x800B0109
Created: 19 Jun 2018
The component Sophos Network Threat Protection is failing to install due to certificate verification
Sophos Central Endpoint: Updated Central installer for MacOS required for new installs
Created: 17 Jan 2018
New installs of Sophos Central Mac Endpoint requires an updated installer for MacOS 9.7+. It is available as of February 10, 2018.
Sophos Endpoint Security and Control: Remote Management System upgrade to version 4.x fails due to previous version upgrade code registry key
Created: 22 Sep 2015
Upgrades from Remote Management System (RMS) to RMS 4 may fail due to an upgrade code registry key being left behind during uninstallation.
Sophos Central: Installation of Sophos Endpoint fails with return code 133
Created: 26 Jul 2013
A Sophos Central managed endpoint installation fails to remove the Sophos RMS AdapterStorage folder, you will need to manually remove it.
Sophos Endpoint: How to escalate upgrade and uninstall issues
Created: 24 Aug 2012
This article describes the procedure to capture the state of the Sophos installation on the Endpoint to submit to Sophos Technical Support for further investigation.
Sophos Endpoint Security and Control: Error 1610 or Error 1612 occurs when upgrading or uninstalling Sophos Endpoint Security and Control
Created: 2 Aug 2012
After an upgrade of ES&C, the upgrade fails on an endpoint and reports the following error to the Sophos Console: 'Failed to install SAVXP: A previous version could not be uninstalled'. On the endpoint you will see 'The feature you are trying to use is on a network resource that is unavailable' or 'The installation source for this product is not available. Verify that the source exists and that you can access it' when attempting to uninstall.