Knowledge Base

This article details an issue where computers fail to boot following the Microsoft Windows update on the April 9, 2019

This article provides the commands required for installing Sophos Anti-Virus with On-access scanning provided by Fanotify and Talpa on-access disabled due to local constraints.

All products that update threat definitions (IDE) (Central, Home, On-prem, UTM Managed, Standalone) started failing at 18:15 UTC March 12, 2019. This is due to a bad update to the IDE package. Fixed as of 19:00 UTC March 12, 2019. IDE package rolled back to IDE562.

A corrupt installation of MSXML6 can cause the SAV service to fail to start

The Sophos Network Threat Protection service fails to start due its registry key not being migrated after an OS upgrade.

This article describes the steps for preparation of SAV for Linux for cloning

This article describes information about CPU branch tracing, its functionality and why it has been disabled.

This article explains what to do when an Inaccessible device error is triggered on boot

An on-demand scan is a scan that you initiate. You can scan anything from a single file to everything on your computer that you have permission to read.

This article lists the update sizes of Sophos Endpoint Security and Control version 10.8.4 components and what to do to manage your upgrade.