Data Control and DLP
Endpoint Security and Control
Consolidated Management Viewer
Remote Management System
RMS for Linux
RMS for Mac OS X
RMS for Windows XP+
Sophos Reporting Interface
Update Manager (inc. errors to the console)
Sophos UTM 9
Tweets by SophosSupport
Force TLS 1.2 for Remote Management System (RMS) communication
Created: 23 Jul 2019
This article describes the steps to disable TLS 1.0 and TLS 1.1 for the Sophos Message Router listening on port 8194 to meet PCI compliance
Sophos Enterprise Console: Message Router displays ACE_SSL errors: SSL23_GET_CLIENT_HELLO:unknown protocol and SSL_shutdown: shutdown while in init
Created: 28 Mar 2017
These errors are found in the RMS Router logs of the SEC server or relay and is due to TLS 1.0 connection attempts.
Sophos Endpoint Security and Control: Remote Management System upgrade to version 4.x fails due to previous version upgrade code registry key
Created: 22 Sep 2015
Upgrades from Remote Management System (RMS) to RMS 4 may fail due to an upgrade code registry key being left behind during uninstallation.
Sophos Endpoint Security and Control: Supporting endpoints using Microsoft DirectAccess
Created: 7 Nov 2014
This article provides information on supporting computers using Microsoft DirectAccess that are protected by Sophos Endpoint Security & Control.
Sophos Enterprise Console: Caught certificate request refused by certification manager subject identity not proven
Created: 3 Jun 2014
The message router does not have a certificate.
Sophos Endpoint Security and Control: The Sophos Message Router or Sophos Agent service terminated unexpectedly messages in the Windows event log
Created: 8 May 2014
Restart messages are shown in the Windows Event log for the Sophos Message Router and Sophos Agent services.
Sophos Enterprise Console: How a managed endpoint client locates the management server
Created: 13 Jan 2014
Information on how the client addresses the server for Remote Management System (RMS) communication
Sophos Enterprise Console: Considerations when changing the IP address of the Sophos server
Created: 18 Dec 2013
In most cases, and even if the IP address will not be reused by another computer, all managed endpoint computers should be reconfigured to use the new IP address.
Sophos Endpoint Security and Control: The Sophos Message Router service restarts constantly due to a large number of message files
Created: 6 Mar 2013
The router fails to fully start and errors with 'Caught bad allocation' due to too many message files
Sophos Endpoint: ManagementAgentNT.exe consuming 100% CPU usage
Created: 12 Nov 2012
The process ManagementAgentNT.exe was found to be consuming 100% CPU usage.