Data Control and DLP
Endpoint Security and Control
Full disk encryption
Installer errors & information
Network Access Control (Compliance)
For Mac OS X
For Windows 95/98
For Windows NT
For Windows XP+
Dealing with malware
Sophos UTM 9
Tweets by SophosSupport
How to investigate scheduled scan times
Created: 16 Jun 2020
If scheduled scans are taking longer than expected, this provides information about how to investigate where the additional time may be occurring
Sophos Anti-Virus: Unable to perform a right-click scan of a user created mapped drive with UAC enabled
Created: 13 Aug 2015
Unable to right-click scan a user created mapped drive created in a non-elevated command prompt.
Sophos Anti-Virus: Scanning cache
Created: 17 Jan 2014
This article describes how files are cached as Sophos Anti-Virus scans them, and provides instructions on how to clear the cache.
Sophos Endpoint Security and Control: Loading SAV Interface returned the error 0xa0040223
Created: 27 May 2013
An upgrade of Sophos Anti-Virus has prevented the service from starting. The SAVI.DLL file has not been replaced with the newest version so cannot use the new scanning engine. This is often caused by skipping two required reboots due to Sophos updates.
Sophos Endpoint: Unable to scan the selected item when scanning mapped drives
Created: 12 Dec 2012
Unable to scan a mapped drive from a Windows 7 or above / Server 2008 or above system
Sophos Enterprise Console: Scan aborted. [0x2028000c] error
Created: 9 Sep 2010
This occurs when a scan is canceled by an end user.
Sophos Anti-Virus: USN Change Journal and Sophos
Created: 18 Aug 2008
Backups/Indexing that use the Windows Change Journal (USN) can have problems.
Sophos Endpoint: File and folder exclusions do not work
Created: 5 May 2005
You have added file and folder exclusions to Sophos Anti-Virus for Windows, but they do not always seem to work.