Data Control and DLP
Endpoint Security and Control
Full disk encryption
Installer errors & information
Network Access Control (Compliance)
For Mac OS X
For Windows 95/98
For Windows NT
For Windows XP+
Dealing with malware
Sophos UTM 9
Tweets by SophosSupport
Sophos Anti-Virus: Sophos web control service is displayed missing
Created: 10 Nov 2017
The Sophos Web Control Service has been reported to be 'Missing'. This article details recovery and troubleshooting steps to help identify the underlying issue.
Sophos Endpoint: CD-ROM device is no longer available following an upgrade to Windows 10
Created: 28 Oct 2016
Following an upgrade to Windows 10 the CD-ROM device is no longer shown in Explorer. In Device manager the CD-ROM device has a yellow warning triangle.
Data control - file transfer method not supported.
Created: 15 Mar 2016
The following article details the example instances where Data control will block the file transfer method in use and why.
Slow extraction of archives to removable drives when monitored by data control
Created: 23 Nov 2015
When extracting archives directly to removable storage using Windows Explorer with data control enabled, you may receive multiple conformation dialogs and extraction may be noticeably slower.
Outlook 2013 / 2016 / 365 - Data Control does not detect the copying of files to an email
Created: 31 Jul 2015
This article details why data control does not detect a copy files operation to an email.
Sophos Endpoint Security and Control: Full Web Control does not work
Created: 5 Feb 2015
Endpoint is not able to perform Web Control filtering, download scanning, or block access to malicious websites.
Sophos Endpoint Security and Control: Device control exemptions do not work for certain devices across multiple endpoints when using a read only policy
Created: 27 Nov 2014
Some devices do not produce the same device ID on each endpoint, so an exemption will not work across every endpoint
Sophos Enterprise Console: Read only exemptions on MTP/PTP devices allow write access to the device
Created: 15 Aug 2014
Within Sophos Enterprise Console, in the Device Control Event Viewer, the 'Exempt Device' options allows the 'Access level' to be set to 'Read Only'. However when this 'Read Only' option is selected, write access to the device is allowed.
UEFI and Secure Boot compatible PCs/Operating Systems prevents Data Control from working
Created: 10 Apr 2014
UEFI and Secure Boot enabled computers disable the loading of the AppInit_DLLs infrastructure. This prevents Data Control from working.
Sophos Enterprise Console: Frequently Asked Questions about the MTP/PTP support in the Device Control
Created: 26 Jul 2013
This article provides an overview of the Device Control update that supports the Media Transfer Protocol (MTP) and Picture Transfer Protocol (PTP) devices on Windows.