Data Control and DLP
Endpoint Security and Control
SAU for Mac OS X
SAU for Windows 2000+
Full disk encryption
Installer errors & information
Network Access Control (Compliance)
Sophos UTM 9
Tweets by SophosSupport
Sophos Endpoint: Installation failure error 1310
Created: 13 Jul 2018
This installation issue is caused by the filesystem protection software which obstructs the new files and folder from being created.
Sophos Endpoint: Update process
Created: 26 Oct 2017
This article covers the update process for on premise and Sophos Central Managed Endpoint.
Sophos Central Partner: Creating a MSP support request
Created: 17 Oct 2017
This article provides an Overview for Partners to submit MSP Support Requests
Sophos Endpoint and Security Control: Could not communicate with the server, Windows error 1312 is displayed
Created: 18 May 2017
This article shows steps for resolving an issue where user is not able to connect to server / user domain / account in Sophos Endpoint and Security Control.
Sophos Endpoint Security and Control: Clients fail to update from a Central Installation Directory when the password for the SophosUpdateMgr account contains special characters
Created: 13 Oct 2015
Clients fail to update from a CID when special characters are in use in the download password
Sophos Endpoint Security and Control: Sophos AutoUpdate is configured incorrectly alert
Created: 11 Dec 2014
This article explains the reason for the desktop alert and the resulting actions required.
Sophos Endpoint: AutoUpdate fails to download files reporting a 'Checksum error'
Created: 26 Jun 2014
Sophos AutoUpdate fails to complete a download, closer inspection of the logs shows a checksum error.
Sophos Endpoint Security and Control: Fails to update after adding XML configuration or custom files to the update location (CID), Authentication failed error 00000067
Created: 22 Jan 2013
With the release of Sophos Auto Update x present in Endpoint Security and Control (ESC) 10.2.x, the updated version of ConfigCID.exe (version 126.96.36.199 and above) must be used to add XML configuration and custom files to update locations (CIDs).
Sophos Endpoint Security and Control: Could not contact server
Created: 7 Sep 2012
Sophos Endpoint Security and Control has failed to download updates.
Updating fails with error '00000070' and 'A Windows API call returned error 1385'
Created: 18 May 2012
Remove the Authenticated Users group that have 'Deny log on as a service applied' via local or group policy.