Diagnostic/Information Gathering Articles

133466

Sophos Diagnostic Utility (SDU) - How to run from Sophos Central

Created: 4 Feb 2019

This article provides further information on the process for running and obtaining an SDU when triggered from Sophos Central
120835

Sophos UTM: A guide to recording UTM process usage using atop

Created: 4 Apr 2014

Tracking down what process is responsible for resource consumption or usage spikes
119577

Frequently asked questions on the Microsoft application DebugView.exe

Created: 5 Jul 2013

Use DebugView to capture trace/debug information on screen and save to a log file.
119038

Using Process Monitor to capture system events

Created: 6 Mar 2013

Sophos Technical Support may require to investigate what files and registry keys are being accessed by an application. In these events, we will request that you gather a Process Monitor log for us.
118887

How to capture steps to reproduce an issue for Technical Support

Created: 6 Feb 2013

This article covers information on how to record steps to reproduce an issue as required from Technical Support using Problem Steps Recorder (psr.exe) tool.
118435

Sophos Diagnostic Utility: SDU appears to hang and does not complete

Created: 17 Oct 2012

Sophos Diagnose may have trouble acquiring the Group Policy applied to the computer if it is disconnected from the Domain, there is a modified config file for Sophos Diagnose that skips this task.
117992

Sophos Diagnostic Utility: Error 'Could not create log directory'

Created: 28 Jul 2012

This article lists the causes and the solution to the issue where the Sophos diagnostic utility is not able to create diagnostic logs.
112981

How to: Run the Sophos Diagnostic Utility (SDU) on a remote computer

Created: 8 Feb 2011

With the aid of the task scheduler you can run the SDU tool from the server to collect logs on a client
33556

Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support

Created: 22 Jan 2008

This article describes how to run the Sophos Diagnostic Utility (SDU) and send the results to Sophos Technical Support.
33533

Sophos Diagnostic Utility (SDU): How to locate and download

Created: 22 Jan 2008

This article describes how to locate and download the Sophos Diagnostic Utility (SDU).

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