Sophos Community
  • User
  • Help
  • Site
  • Search
  • User
  • All Groups
  • Knowledge Base
  • Community Blog
  • Member Recognition
  • More
  • Cancel

Knowledge Base

Browse Topics
  • Advisories
  • +CyberoamOS
  • +Data Control and DLP
  • Email Appliance
  • +Endpoint Security and Control
  • -Free Tools
    • Bootable Anti-Virus
    • Diagnostic/Information Gathering
    • Healthcheck Tool
    • Mac Home Edition
    • Source of infection
    • Virus Removal Tool
  • +General
  • +Mobile
  • +PureMessage
  • +Reflexion
  • +SafeGuard encryption
  • +Server protection
  • +Sophos Central
  • Sophos Clean
  • Sophos Home
  • +Sophos UTM 9
  • Web Appliance
  • +XG Firewall
Tweets by SophosSupport
Latest Articles
  • 133466
    Sophos Diagnostic Utility (SDU) - How to run from Sophos Central
    Created: 4 Feb 2019
    This article provides further information on the process for running and obtaining an SDU when triggered from Sophos Central
  • 120835
    Sophos UTM: A guide to recording UTM process usage using atop
    Created: 4 Apr 2014
    Tracking down what process is responsible for resource consumption or usage spikes
  • 119577
    Frequently Asked Questions about DebugView
    Created: 5 Jul 2013
    Use DebugView to capture trace/debug information on screen and save to a log file.
  • 119038
    Using Process Monitor to capture system events
    Created: 6 Mar 2013
    Sophos Technical Support may require to investigate what files and registry keys are being accessed by an application. In these events, we will request that you gather a Process Monitor log for us.
  • 118887
    How to capture steps to reproduce an issue for Technical Support
    Created: 6 Feb 2013
    This article covers information on how to record steps to reproduce an issue as required from Technical Support using Problem Steps Recorder (psr.exe) tool.
  • 118435
    Sophos Diagnostic Utility: SDU appears to hang and does not complete
    Created: 17 Oct 2012
    Sophos Diagnose may have trouble acquiring the Group Policy applied to the computer if it is disconnected from the Domain, there is a modified config file for Sophos Diagnose that skips this task.
  • 117992
    Sophos Diagnostic Utility: Error 'Could not create log directory'
    Created: 28 Jul 2012
    This article lists the causes and the solution to the issue where the Sophos diagnostic utility is not able to create diagnostic logs.
  • 112981
    How to: Run the Sophos Diagnostic Utility (SDU) on a remote computer
    Created: 8 Feb 2011
    With the aid of the task scheduler you can run the SDU tool from the server to collect logs on a client
  • 33556
    Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support
    Created: 22 Jan 2008
    This article describes how to run the Sophos Diagnostic Utility (SDU) and send the results to Sophos Technical Support.
  • 33533
    Sophos Diagnostic Utility (SDU): How to locate and download
    Created: 22 Jan 2008
    This article describes how to locate and download the Sophos Diagnostic Utility (SDU).
Sophos Footer
  • T&Cs
  • Help
  • Cookie Info
  • Contact Support

© 1997 - 2019 Sophos Ltd. All rights reserved.