Data Control and DLP
Endpoint Security and Control
Mac Home Edition
Source of infection
Virus Removal Tool
Sophos UTM 9
Tweets by SophosSupport
Sophos Diagnostic Utility (SDU) - How to run from Sophos Central
Created: 4 Feb 2019
This article provides further information on the process for running and obtaining an SDU when triggered from Sophos Central
Sophos UTM: A guide to recording UTM process usage using atop
Created: 4 Apr 2014
Tracking down what process is responsible for resource consumption or usage spikes
Frequently Asked Questions about DebugView
Created: 5 Jul 2013
Use DebugView to capture trace/debug information on screen and save to a log file.
Using Process Monitor to capture system events
Created: 6 Mar 2013
Sophos Technical Support may require to investigate what files and registry keys are being accessed by an application. In these events, we will request that you gather a Process Monitor log for us.
How to capture steps to reproduce an issue for Technical Support
Created: 6 Feb 2013
This article covers information on how to record steps to reproduce an issue as required from Technical Support using Problem Steps Recorder (psr.exe) tool.
Sophos Diagnostic Utility: SDU appears to hang and does not complete
Created: 17 Oct 2012
Sophos Diagnose may have trouble acquiring the Group Policy applied to the computer if it is disconnected from the Domain, there is a modified config file for Sophos Diagnose that skips this task.
Sophos Diagnostic Utility: Error 'Could not create log directory'
Created: 28 Jul 2012
This article lists the causes and the solution to the issue where the Sophos diagnostic utility is not able to create diagnostic logs.
How to: Run the Sophos Diagnostic Utility (SDU) on a remote computer
Created: 8 Feb 2011
With the aid of the task scheduler you can run the SDU tool from the server to collect logs on a client
Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support
Created: 22 Jan 2008
This article describes how to run the Sophos Diagnostic Utility (SDU) and send the results to Sophos Technical Support.
Sophos Diagnostic Utility (SDU): How to locate and download
Created: 22 Jan 2008
This article describes how to locate and download the Sophos Diagnostic Utility (SDU).