Data Control and DLP
Endpoint Security and Control
Mac Home Edition
Source of infection
Virus Removal Tool
Sophos UTM 9
Tweets by @SophosSupport
Sophos UTM: A guide to recording UTM process usage using atop
Created: 4 Apr 2014
Tracking down what process is responsible for resource consumption or usage spikes
Frequently asked questions on the Microsoft application DebugView.exe
Created: 5 Jul 2013
Use DebugView to capture trace/debug information on screen and save to a log file.
Using Process Monitor to capture system events
Created: 6 Mar 2013
Sophos Technical Support may require to investigate what files and registry keys are being accessed by an application. In these events, we will request that you gather a Process Monitor log for us.
How do I view the Event IDs that Sophos Anti-Virus can generate?
Created: 13 Feb 2013
This article explains how to view the Event ID data from Sophos Anti-Virus for use in third party event log monitoring applications.
How to capture steps to reproduce an issue for Technical Support
Created: 6 Feb 2013
This article covers information on how to record steps to reproduce an issue as required from Technical Support using Problem Steps Recorder (psr.exe) tool.
Sophos Diagnose appears to hang and does not complete
Created: 17 Oct 2012
Sophos Diagnose may have trouble acquiring the Group Policy applied to the computer if it is disconnected from the Domain, there is a modified config file for Sophos Diagnose that skips this task.
Error 'Could not create log directory' when running the Sophos Diagnostic Utility
Created: 28 Jul 2012
Check disk space, logged on account, temporary folder permissions or override default output location.
How to: Run the Sophos Diagnostic Utility (SDU) on a remote computer
Created: 8 Feb 2011
With the aid of the task scheduler you can run the SDU tool from the server to collect logs on a client
How to run Sophos Diagnostic Utility from the command line
Created: 19 Mar 2009
Running sducli from the command line to collect logs for troubleshooting
Sophos Diagnostic Utility (SDU): How to uninstall
Created: 22 Jan 2008
This article describes how to uninstall the Sophos Diagnostic Utility (SDU) on your machine.