Data Control and DLP
Endpoint Security and Control
Full disk encryption
Installer errors & information
Network Access Control (Compliance)
For Mac OS X
For Windows 95/98
For Windows NT
For Windows XP+
Dealing with malware
Sophos UTM 9
Tweets by SophosSupport
Sophos Antivirus Service fails to start with an error of -2147467259
Created: 28 Feb 2019
A corrupt installation of MSXML6 can cause the SAV service to fail to start
How to investigate C2/Generic-C Detection
Created: 13 Dec 2018
This article provides guidance on how to investigate C2/Generic-C detection on a Sophos protected endpoint.
Sophos Anti-Virus: Sophos web control service is displayed missing
Created: 10 Nov 2017
The Sophos Web Control Service has been reported to be 'Missing'. This article details recovery and troubleshooting steps to help identify the underlying issue.
Bad Rabbit ransomware: What to do
Created: 24 Oct 2017
Sophos is aware of a widespread ransomware attack which is affecting several organizations in multiple countries known as Bad Rabbit. Initial reports are, it is mainly affecting Russian organisations but other countries are affected as well.
XG Firewall SATC software for Terminal Servers incompatible with Endpoint web protection on Windows 2008+
Created: 20 Jul 2017
The SATC software is not compatible with Endpoint Web Protection. This KB describes how to turn off Endpoint web protection to get SATC working again. Only applies to Windows 2008+
Sophos Endpoint: Sophos Exploit Prevention is not installed automatically on endpoints following a license upgrade
Created: 3 Mar 2017
Sophos Enterprise Console managed endpoints require further steps to install Sophos Exploit Prevention
Sophos Endpoint: CD-ROM device is no longer available following an upgrade to Windows 10
Created: 28 Oct 2016
Following an upgrade to Windows 10 the CD-ROM device is no longer shown in Explorer. In Device manager the CD-ROM device has a yellow warning triangle.
Sophos Anti-Virus: Microsoft Hyper-V live migrations fail
Created: 26 Oct 2016
To resolve this issue, add the following exclusions in your endpoint: C:\clusterstorage\** and *.vhd
Sophos Endpoint Security and Control: Sophos Anti-Virus service fails to start with error 2147500037 after an update
Created: 9 Jun 2016
After updating to Sophos Endpoint Security and Control version 10.6.3, the Sophos Anti-Virus service fails to start with error 2147500037.
Sophos Anti-Virus: Unknown error 0x80070057 decomposing
Created: 2 Jun 2016
In the SAV.txt log file the following message is seen: "Unknown error 0x80070057 decomposing """